The service was exceptional, from the front desk to the restaurants to the spa. I almost cried when we were shown our room. It was huge and had a beautiful view of the tranquil river outside. The spa was excellent, there is a public portion that is also great! The hotel was a really short walk to the historic village, where we took a tram up the mountain. The village had amazing street food. The food in the hotel was gastronomy and one could tell that great care went into the planning and preparation of it. The room was supplied with coffee and tea and snacks. All in all, it was very hard to say goodbye. Great accommodation and service for the price.

There was nothing I didn't like about this place and we will go back on our next trip to Taipei. It's a great place to get over jet lag and the uber from Taoyuan airport cost less than our airport ride in Los Angeles.

The Hotel is at an amazing location, you can enjoy the hot springs direct in the Hotel Spa. It’s tasteful designed and the staff is lovely and helpful.

It needs urgent a make over, painting and some maintenance work all over. Unfortunately nowhere to sit outside to enjoy the view, we had to go somewhere else. The breakfast is compare to other hotels too simple and you have only two choices. Dinner the same, no wine bar or anything to drink after dinner. It’s actually in a high price range but I think it’s far too expensive for what it is. Such a beauty, with a bit effort easy to wake it up.

We can select the scent of the room, which made the stay very enjoyable. The food is great! (Afternoon tea, dinner, beef noodles and breakfast) I love the activities, performance and the art tour of hotel!

The spa is quite full. We can’t make any booking when we arrived the hotel, shall reserve it in advance. Need to pay attention to the hotel shuttle bus schedule, as it’s only one bus for every 2 hours.

An incredible stay at the resort. It's truly an experience to live with a dedicated but discreet team ! Even if the price may be high for Taiwan, note that it's a relais château and you're entirely taken care of from breakfast to night snack ! It is worth it and great value for money

Very exclusive, great service, superb food and super fresh. Spa was great!

Nothing actually, will be great if there is more activities to do or have yoga/gym classes. Resort is starting to have signs of being a little run-down, time for an upkeep.

-The staff were very friendly and helpful. -The decor is lovely. -The rooms are modern, quiet and have wonderful views of nature. -Food is generally of a high quality and superbly presented. -The spa area has all the elements for a relaxing, and enjoyable way to unwind, with various temperature pools, a sauna and steam room!

-It is very expensive! -Whilst the food was lovely, it would have been great to have a bit more choice at dinner and breakfast.

Food was wonderful

The building need renovation, or at least touch up. Single Guests are not welcome.....

The hotel cerebrated our birthday surprisingly ,made our hearts very warmly.

Our room’s Bathroom chair got moldy. The beef we ate at the dinner time was tough a little.

Atmosphere

price 🤣

Would be nice if could provide lunch instead of midnight snacks .