1. The room, its facilities and view of the greenery & pool. 2. The location & layout. 10 mins walk to the Nai Harn Beach. 3. 7/11, Minimart, Exchange, Eating places - all close by. 4. The beach bag with beach towels. 5. The clean swimming pool. 6. Housekeeping staff. 7. The breakfast.

1. The check-in process. Kept us waiting for three hours even though room had been vacated early by previous guest. Did not instruct the Housekeeping team to prioritize cleaning this room. 2. Unsafe, dark and terrible pathway to rooms. Needs immediate change to proper & well lit path 3. Shortage of staff. Reception staff were forced to work in the restaurant too. 4. Cleaning and maintenance has to be improved - tiles, common restrooms, etc

I loved this hotel so much. We stayed for 19 nights at the end of 2022. I loved everything about it, the staff are amazing, the room was large with everything you need and the pool was incredible. The vibe from the hotel, is super friendly staff who are an absolute joy. English is spoken in the hotel. The breakfast restaurant was very well managed by a fabulous young lady called Benz, we were greeted by warm smiles from the staff every morning. There is a large choice of food, the menu is on a tablet so you can scroll and chose what you want. The pool area is lovely, and the pool is huge, most of the time we had it to ourselves. While we were there the grounds were taken care of by a lady who worked very hard to maintain all elements of the outdoor areas. Something interesting about the grounds, it is a haven for wildlife, we were amazed at the diversity of the bird life, never have we seen so many bird species on any of our travels. The hotel is very clean, the staff work tirelessly to maintain high standards. The Wi-Fi is excellent. There is a lift The balcony is massive. The shower is divine. There are many restaurants within a 10 minute walk. The glorious beach is a lovely 10 minute walk along the lake side. There is a small supermarket next to the hotel. There is a money exchange next to the hotel. There is an ice cream/ smoothie/ drinks kiosk next to the hotel. There is a tourism office next to the hotel. 2 or 3 mins away is a fruit stall and a pancake stall at night. There are stalls on the road to the beach selling amazing street food. The local blue bus runs from the beach to Phuket town and can be flagged down from outside the Gallery Hotel. Staying at the Gallery was, I believe, the happiest holiday I have ever had.

I didn't like leaving the Gallery Hotel and the staff who became my friends.

The room was spacious and comfortable. All the rooms face the pool. Generous size shallow pool which was great for kids. Never too crowded, sun lounges always available. Minimart and swimwear next to the hotel. Green and silent property.

This place is sleep and go kind of hotel. There is no service at the pool, or at the restaurant. So many times there was no one that could take an order. The food was not that great. Pizza tasted like it was microwaved. Sky bar was closed. Hotel itself has some design flaws. There was missing actual path from lobby to the room. The design of the pool was a bit odd. There was no hard path around the pool. You entered the water from the grass, which did not help to keep the water clean. Cabanas in the middle were missing covers. No one could use them because of the heat. Kids room had many toys but no ac and ventilation. Could last there 15 min.

Very nice hotel in quiet place 10 min walk to Nai Harn beach. Very good breakfast, choose by the menu on i-pad) Once it was too much onion, so they changed my plate and cooked another breakfast) Make up room every day very clean! private parking.

Housekeepers are often knocking on the door waking me up to clean the room… Every hour again and again…

The rooms are huuuge (50 sqm min. which is the biggest I found for its price). The pools and chairs are beautiful to lounge at. Not the hotel’s fault if not a lot of people use it; in fact it’s a pro for us so we have it to ourselves sometimes. Staff are very friendly and helpful. They are also there 24/7 so we checked out at 4 AM no problem. The housekeepers also clean the room everyday and give you free water and toiletries whenever you need them.

Only con is the pathway between the lobby and the rooms as they are not suitcase-friendly. And restaurant needs more marketing/improvement with food. Other than that, we LOVE this place that we stayed here the 2nd time.

This hotel is really nice. Located in quite area next to the lake, just 15 min away by walk from the NairHan beach. The rooms are so big, cozy and well decorated. The bed is super comfortable ( I have problem back/neck so it’s important for me), big balcony, sofa and the view of pool and jungles. Good place for chill and relax.Swimming pool is big, so you can really se there but not just seat ;) There is amazing restaurant just next to the hotel where you can have a very delicious brunch/dinner.

I don’t know why, but me and my friend ( he rent another room) felt it was too damp in the rooms (may be because of location next to the lake or rainy season?) , ever aircon didn’t help. So the clothes couldn’t get dried even after 3/4 days. Sometimes you can hear noise of motorcycles but very rarely.

The location is good - it's close to a few restaurants and mini-market stores. Nai Harn beach is lovely. The breakfast was good. The pool area is nice although they need a few more umbrellas. The rooms very spacious & the bed was comfortable. We requested adjacent rooms to our boys and the hotel accommodated this request. The gym was good for a holiday workout.

Large room, peaceful and with smart tv as a bonus Comfortable beds Nice garden Great location: in the middle between delicious food (I recommend buffalo house) and beaches. We loved as well walking to Yanui beach to do kayak and snorkeling Professional staff Cats 🐈

Breakfast is average (compared to how awesome is the hotel): a lot of choices mixing Thai and Western cuisines to satisfy us all but average quality of ingredients. If you are in Thailand for food, you may prefer to skip the breakfast and go to the city

Everything. It's our second time staying here and still didn't want to leave. Room is very big, super comfy bed, quiet. Excellent WiFi and smart TV to watch Netflix. Staff are lovely and pool area beautiful. Gym is well equipped and modern. A short stroll to one of the best beaches in Phuket and lovely restaurants and spas near by.

Nothing

We loved the location, within walking distance to beach and cafes. The delux room was perfect, really comfy bed and pillows. The staff in the breakfast area were super helpfull and could not do enough for us. We enjoyed our breakfast and loved we could choose what we liked and freshly made. We would have liked more variety of fruit and maybe a cappuccino coffee as apposed to Americana, but the service was brilliant. The pool is great and always quiet We will be back again t]tahnks

We liked everything, we would have liked a little more fruit variety and possibly a cappuccino coffee instead of Americana.