I recently stayed at this hotel for 12 nights and overall had a pleasant experience. The hotel is on the expensive side, but it's worth it if you're looking for a nice place to stay. The location is great, right across from Central Festival Mall, and the staff were amazing and friendly. The check-in and check-out process was quick, and the room was lovely and clean.

The top-floor swimming pool was a highlight, with an amazing view, but it was disappointing that there were no shaded areas or umbrellas available. I raised this issue at the reception, but unfortunately, it was ignored. This aspect somewhat ruined the holiday.

The hotel is very good located, just in front of a big shopping center and walking distance from the beach although the beach is not that clean.. Breakfast was amazing, totally worthy! There were local options as well as European ones. Everyone was super friendly and willing to help. Really nice and confortable place to stay.

If you arrive at 3pm be prepared to wait a bit for checking in.. there were 3 very nice employees working as quickly as they could but considerable more new guests.. the lobby is very confortable and there are drinks to make the wait a bit more pleasant..

The Place in the meddle of Pattaya city which all services avaliable such as groceries , clinics restaurants and central festival Mall . The reception and others employees has very high hospitality and always finding a way to assist you .

Location was great

No rooftop bar and restaurant only served breakfast

We booked a Studio executive room and really enjoyed the facilities. Wifi was great, a strong shower with plenty of hot water. Full cooking facilities and a large fridge with washer/dryer. Bed was large and slept great. The sound proofing is excellent so we hardly heard a thing outside of the room. The staff are great, welcoming, helpful and very well trained.

The pool is a bit small with not many loungers for such a large hotel. Although the pool has great views it got very busy.

Gorgeous property. Bed is nice and comfortable. We upgraded our room to a sea view balcony. Very clean. Love the washer in the room. Especially over Songkran! Pool is amazing and although we have no children, it was awesome to see so many activities for the children. The property is in a great location close to just about anything you could want. The staff was exceptional. Very friendly and always helpful. Breakfast was really nice. Lots to choose from.

The halls aren’t air conditioned. I’m sure there is a reason for it. Other than that one observation there was absolutely nothing to complain about.

good breakfast, super 1 bedroom suite with windows, views, all around. And a door to close off between rooms. handy washer, big kitchen. two tvs, nice decor, strong shower, super quiet at night, outstanding pool, kids pool is placed away from the main pool. super arts and crafts for kids Right across from the great Central Shopping center so you can access the beach by walking through and not have to use the streets. circle bus provided around Pattaya

Towels were not fluffy, very rough, no makeup mirror and counter was too wide to see close, I dropped my eyeshadow into little pieces trying to do makeup at the full body mirror. the dryer stopped midway and there was no "dryer only" option. there is not proper crossing to get to Central Shopping center so you have to jaywalk through traffic. there are suitcases all over in the lobby most of the day so it seems a dedicated room is needed or another system. The circle bus information should be told at check in since I didn't know until the last day and would have loved to use it. Very, very loud announcements made on an intercom system into the room. I know its for safety but it interrupted a planned conference meeting.

The hotel location is excellent, the staff and rooms were fabulous (except the dirty windows where theyre was fingerprints and face marks left over from the last guests). However, the 2 bedroom apartment itself was very nice,,,,, lovely walk in showers, nice clean hot water, and all the other facilities were just nice. The views from our 17th floor sea view apartment was excellent.... The sky pool and slides are lovely,,,,, Concierge were awesome...... very friendly,,,,,and ever helpful, but so too were all the reception and cleaners.... the staff were fabulous.

The bedroom lights kept tripping out, and we informed the cleaner who promptly attended to it,,,,, however, next morning the lights and cooker hobs tripped again,,,, then again, and again.... so there was an obvious electrical fault with this room, which during our stay never got sorted. That said,,,,, the above did not spoil our stay. We still rated this 5 Star, and plan to return.

The location of the hotel is very good, you can cross the road to the mall and walk through to the beach. The hotel is beautifully decorated both in the lobby and in the room. At night, the room has no outside noise even though it is in the center of Pattaya. There are many areas for children such as a play room, tiny water park and various activities available at different times. They serve a variety of breakfast but the area is a little crowded.

Overall, it's a good hotel. But because there were quite a lot of guests, my room had just been cleaned when I went to check in at 3 p.m. I had to wait for the room for about 15 minutes. The room I got was not clean well, the floor was a bit dirty I can feel it while walking barefoot and previous guest spilled water on the carpet.

Booked an apartment and got upgraded to a corner unit sea view on check in. Fabulous room, well laid out and tastefully decorated. All the cooking facilities were provided as were laundry facilities and even a hair straightener. Safe fits a laptop easily. Bed very comfy and always hot water with great pressure. Wifi very good throughout the building. Staff were very friendly and check in and out was easy, housekeeping is of a high standard. Also great sound proofing even though it is beside a very busy road. Pool offers great views with a rooftop bar and children's water slides. Overall we really enjoyed it and will return, there are cheaper places to stay but they are nowhere near the quality level of The Somerset

Two minor things, no electrical outlet in the bathroom and I don't like glass doors on toilets. Yes there is a blind for the bathroom but a solid door for the toilet would be better