I really enjoyed the quality of service from all of your staff at 'The Grass Serviced Suites'. It was a peaceful and enjoyable stay. My partner and I really enjoyed ourselves. Thankyou :)

I think that some of the older gentleman and groups of younger men made me feel uncomfortable.

Easy approachable and near to all visiting place

In room cockroach freely move. Need to take action

My room (I stayed in Building 2) was clean. I had a kitchen with a sink, a big refrigerator, kettle, microwave, and a table for dining. Housekeeping clean rooms every day. Housekeeping change sheets, sweep and mop the floor, swipe your table and counter tops, and wash your dishes as well. Breakfast is good, and they serve a variety of foods, fruits, and vegetables. Breakfast starts at 6 a.m. and ends at 10 a.m. A pool and a gym are available for you to use and close at 10 p.m. Laundry and massage services are available for additional fees.

The bathroom door swing into the bathroom instead of outward into the kitchen. The bathroom is small and you have to walk into the shower to open the door fully. For a condo room the kitchen doesn't have burners in the kitchen but it does have a microwave. The location is South Pattaya, on South Pattaya Road with crazy congested traffic. I had to take a Bolt everywhere and some of the Bolt drivers doesn't know The Grass location while using a GPS, smh. Nothing is in walking distance but 7/11 and a couple of mom and pop restaurants. Walking Street, Central Festival, Terminal 21, Ripley's Believe it or not, Tree Town, Pattaya Night Market, and all Tourist attractions/sites are far away. It's too hot to walk

As with seemingly all Thai people, staff were very friendly and helpful. Extra amenities were helpful (on-site store and laundry) Bidet was much appreciated.

Site was fully wheelchair accessible apart from manual doors at entrances to buildings, but staff would always open doors if present when needed. Constant motorcycle noise day & night, but this is Thailand. Hard for person in wheelchair to get to the pool. Messaging via Booking.com app seemed to be totally ignored. Bathroom extremely cramped, had to walk into shower cubicle to get past bathroom door to use toilet.

Value for money. Overall a pretty good apartment for this money.

There were two beds (one double and one single) in the room. I booked it for three people. The double bed assumes only one blanket. It turned out you have to pay around 180 Batt for each night for the second one. Sounds a bit ridiculous for me - ended up buying a spare one in the nearby Big C.

It was a la Carte room service, i didn't eat at mind bistro i went out

Room initially smelled like moth balls. Kitchen counter was beat up, needed replacing. Noise from club music till 2 or 3am. Needed ear plugs

I had an emergency overnight stay in Pattaya, and so booked a night at Grass, near to the firm I was visiting. During check-in, the staff brilliantly smoothed away a paperwork tangle I had not properly managed. Kudos. The room is compact but new and thoughtfully designed. Aircon good (two!), hot water good temperature and pressure, towels, fridge, plugs, all amenities fine. Mattress not too hard, not too soft. The Japanese toilet is a nice touch! I know South Pattaya Road well, and it's improved since my last visit. Many more restaurants, with a new, busy food court right next to the hotel, many more little shops, newly painted storefronts, some (mild) karaoke. An up-and-coming area! (And still my room was quiet!)

Very minor: I would prefer a square desk to a round table, but that's just me.

The rooms are modern and clean. Equipped with everything you need. Good location. Hotel is generally quiet and is very clean. We used the laundry service, and our clothes come back washed, folded and smelling fresh! The staff in the reception were super helpful, especially the lovely Gwang who helped us with our reservation and made everything smooth. Would highly recommend this place. Great value for money Also. Great moped rental round the corner. Restaurants over the road. Bed was fantastic. We stayed for 3 nights and payed £30 a night. Safe and tidy hotel. Perfect!

Nothing comes to mind!

Great location, beautiful surrounding atmosphere, great staff Ms. Gwang Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had Breakfast. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

Nothing because Everything are Perfect

Very comfy bed, good room layout with separate kitchenette and bathroom; Good facilities in kitchenette ('fridge, microwave, kettle, cutlery, bowls and plates, mugs, etc; Daily complementary bottled drinking water; Good value and selection for the Buffet breakfast; Very friendly and helpful staff;

No English channel news on TV. No steps into pool. Part of outside pavement near pool beside the carpark was a ramp next to shallow steps... awkward at night - slip / trip hazard!