It was a nice place it was clean close to everything and a 20min walk to the beach

There was no water for 3 days no compensation offered not even breakfast went to reception but they just kept telling me it would be back on soon and no more info given

Everything was good

The key lock was a bit funny beds were to hard especially on my back but then asked for a mattress topper which made a difference

The location was perfect and the room was tidy and neat.

The bathroom could have been more modern and was outdated

For the price we paid at the Phoenix exceeded any of my expectations. Right in the center of everything we wanted to explore. Bazaan market a stone throw away and Jungceylon (with fantastic Air-conditioning) across the road from Bazaan market. Bangla road was 2 blocks away not even 10 minutes walk. They have an awesome pool aria overlooking Patong. Our room was very spacious and the air-conditioned worked perfectly. We did our washing threw the hotel and paid the same price as advertised outside. The staff was very friendly and helpful.

The shower water was a bit cold for my liking and the space to pack your bartroom goodies a bit small, but considering the price it was good enough.

This stay was perfect for our 3 nights in Phuket. The room was cleaned everyday to a high standard. The staff were extremely lovely and helpful. The rooftop pool is stunning and the location is exactly what you would want - not noisy but a short 5 minutes walk to the nightlife.

Only downside was the noise of the aircon :(

Great location, 5 minute walk to bangala, food, drink and 7/11 all 1 minute walk away. Shower was hot, pool was basic but was clean lovely to finish off the day. Mattress are med-hard. But not uncomfortable. Aircon was excellent in rooms, reception and cleaning staff were always friendly and helpful. Hotel isn’t world class standards, but value for money. Less than $40 a night, absolutely will stay again! Recommend staying here with friends or party goers. Not quite fancy enough for honeymoon and big families. 9/10

Elevator was extremely hot, but in the hotels defence we have traveled in a heat wave.

Cleaning staff amazing, so friendly, I left money out and it was not taken. I met 3 of staff and they were lovely a credit to hotel Perfect location, 3 walk to bangalore road, still very quiet. Nice pool Definitely stay here again

Unfortunately reception staff and night security have a little bit of attitude. Not bad, but just not welcoming as you would expect. I am on my holiday after all and want them to welcome me and make me feel welcome. I didn't get that, they were not rude or anything just a bit off. My evening guests also felt the coldness.

The location is great, very close to the market, nightlife, and everything, easily accessible by walking, but it seems far enough to not hear them when you want to sleep at night. It's the best location ever. The room was very clean, comfortable, and had a nice balcony and view. There are also extra towels for the beach and swimming pool to avoid using the white ones. I loved the extra large double bed.

We stayed for 2 nights there after staying in Phuket Town for 4 nights, to see the Patong side, and we liked absolutely everything.

Excellent position, Friendly staff, Pleasant rooms…

Every day is the same breakfast I hope they will change that… When checking out from the hotel, the shower is terrible, there are no towels or shampoo - they should change that because some guests have the whole day after checking out and they need a shower and to be able to change into a comfortable wardrobe

In addition to her remarkable skills, Pat's positive attitude and friendly demeanor were contagious. She radiated warmth and genuine hospitality, creating a welcoming atmosphere that made me feel like I was among friends. Her presence at the reception desk was a constant reminder of the hotel's commitment to exceptional service. Overall, I cannot express enough gratitude for Pat's outstanding service during my stay. Her kindness, attention to detail, and dedication to guest satisfaction set her apart as an exceptional receptionist. I wholeheartedly recommend this hotel to anyone visiting Phuket, as Pat's presence at the reception will undoubtedly enhance your experience. Thank you, Pat, for making my vacation truly memorable!