Everything was perfect. the view was breathtaking, the facilities, food, very clean and modern room. I celebrated my birthday at NG . The did everything to make my day!. Free dinner at A la cart, free room upgrade, free room decoration. Thank you so much to Oksana and the rest of the team. I will definitely come back to this paradise again !

the water slide the longest one wasn’t safe for me , unfortunately it hits my back and I couldn’t enjoy the rest of my vacation. I’m still hurting, the pain is a nightmare . But I will definitely come back to NG again and again.

A very high class hotel Excellent service . Really delicious food and a selection of drinks.

One major and incomprehensible problem. The air conditioner in the room only worked for heating and it was not comfortable to sleep at night. I asked to change the air conditioner to cooling and was told that the air conditioner is central throughout the hotel and I should open the balcony door so that air can enter. I couldn't understand the logic. in every hotel I've been till today, the air conditioner has always been able to change heat or cold according to my mood.

Everything besides room accommodation

There was problem with accommodation. When I booked Deluxe Room Sea View there was choice of twin beds. I went with my friend. But actually there is no one Deluxe Sea View Room has twin beds in it. They offered us another room with twin beds on third floor that was low ceiling and less area (30 sq. m, we booked 42 sq. m) and bad view to the Sea. We refused. At the and they placed us Deluxe Sea View Double Room and put one single bed in. So we had one double bad and one single bad. I would ask Sales Department to change to the information that there is no Deluxe Room Sea View with bed choice, just Double

The food was great. Our room was so beautiful and the activities they had to engage our little ones. I really enjoyed my stay!

I don’t think there’s anything I do not like about the property

Food is very simple, than i expected, and there is no good enough show, or concert

Excellent hotel all round facilities, staff and entertainment.

Nothing. The Hotel was amazing.

fantastic view on the see and mountains! it was amazing level of service, very friendly and attentive hotel team, any demands could be satisfied very soon (including support by personal manger), highest quality and huge variety of food, several a-la card restaurant, very positive animation in baby-club. I definitely recommend !

Superb service, great food, great room facility. We had a late flight so they kindly extended our check out time into the afternoon, very generous.

Because it's winter the beach is not well-maintained, looks a bit disorganized

The hotel entrance and common areas and the welcoming experience The staff was great and very helpful, always very attentive to our demands and going the extra mile. Special thanks to Elif and Tunahan. The room was big, the shower nice and spacious, and the bed very comfortable The breakfast buffet was very rich The buffet for lunch and dinner was also pretty good, with plenty of options, and very good food quality considering the magnitude of the hotel - If you like meat, I advise you to try the lamb chops and the beef ribs (they do not have them every day) The different all-inclusive restaurants, especially Nautilus that open 24 hours, and the Patisserie was great - don't miss the San Sebastian cake (Patisserie) The pool area was very comfortable and perfect for chill

- There is a Doctor during a reduced time but under a fee (not cheap) - There are shops to buy clothes, to cut your hair, etc. but not a pharmacy to buy basic first aid things or medicaments. However, you can order them at the hotel and they will deliver them to you in a short time for a reasonable price - At the SPA they do not provide bathrobes (unless you go to the private SPA area or book a massage or treatment - under a fee), you need to take yours from the room - The orange juice did not look like fresh-squeezed orange juice to me, which I would expect for a 5 * hotel of this characteristic - The service in the pool was sometimes very slow, maybe they could schedule more personnel for that

excellent staff specially welcoming Elif was very helpful and made our stay so enjoyable.

none that I could remember