The Best Town Hotel is, bar none, the perfect location from which to explore ALL of historic Istanbul. Must-see sites and excursions on water are all within walking distance. The best, though, was the staff! Ali and Yiğit were attentive and most helpful. They answered our queries quickly and effectively. And all with a smile. We are demanding guests and only have praise for the polite, kind attention received. Amenities are more than adequate: clean, comfortable beds, lots of hot water, towels galore. Perfect.

Better aeration needed although our front facing balcony door opened and allowed for a breeze. WIFI reception could be better but it could be a Istanbul city-wide problem on which the hotel depends but cannot control.

I really like the all staff, they have been very helpful very kind ,polite ,and I would like to thank Mr Jalal ,Mr Fadel he really made our stay in the Hotel easier, he was very helpful, I liked that the staff speaks Arabic and English rather than Turkish which no one of us understand. . And I did recommended this hotel to my friends and they are happy to book for the next holiday .thank you again.

I liked that the staff speaks Arabic and English rather than Turkish which no one of us understand.

Staff quite helpful. View of Bosphorus Sea is nice.

Facilities not well maintained. Hairdryer and door sensor need to be changed. Top floor not accessible by lift. Breakfast so so.

close to everywhere there are many Turkish restaurant also dominos pizza right next to the hotel.

Staff were very friendly, polite, helpful and welcoming, especially Mr. Ahmed. They helped us very much scheduling a journey to Sapanga, gave us a very good price. Room service was very good too. Location was marvelous, neighborhood was great, shops, tram, restaurants, gift-shops. walking in the neighborhood, was very nice, sitting at the bosphorus, the Gulhane park is very near and very beautiful.

Breakfast area and tables was limited and small Coffee was not good quality we had many tap water cut, or very weak.

Location and the furniture that gave it a fancy look despite being a rather humble place. The rooms had Elevator access. I loved the easy walking access to places and centrality of it. The staff held onto my luggage as I went shopping around to bring more stuff. I felt safe there, as a single woman traveling alone and even though the room had tall glass windows that opened to the outer staircase.

The outside view from my room was not very clean...there was trash on the roofs :( It gave me a sick feeling. The wifi connection was not the best.

location is the best 2 mins walking to tramway and near to all attractions, breakfast was good with different items, Fadl was the best at the hotel

the room was not sound proofing, noises were noticed, no professional receptionist except Fadl

Excellent location, nice helpful staff, nice bed and sheets, nice furniture, decent breakfast. Great price.

They keep declining my credit card guarantee. I ended up supplying five different credit card numbers and ran out of alternative cards and had to re-submit the same cards. Eventually I sought help from Booking.com and it was sorted. I never had this problem before. I wonder if my rate was too cheap and they wanted to cancel me and re-sell at a higher rate?

Everything was perfect. The location, organization and employees are great. Especially thanks to Hakan who was there to help us with everything even if we were boring sometimes. Also, thanks to man who was doing breakfast, who made the perfect Turkish coffee every single morning for us. We really recommend this hotel to everyone. If we ever come back, we will not change the hotel. :)

For short visit to see historical heart of Istanbul the location can't be better: tram 1 and Marmaray station just around the corner, the ferry to sail up the Bosphorus and Golden Horn is close by. A lot of shops and restaurants around. The staff was very friendly, the breakfast is great with a huge variety of meat, cheesу, vedg and sweets. Some technical issues in our room didn't bother us due to our short stay and low price in this time of the year.