I would like to thanks all staff in hotel special thanks to (Serkaw,alper,Tolga and beyza) Was so friendly and helpful. I don't have any bad comment at all my vacation was amazing and hotels very near to everywhere I went ,metro and taxi point was only 2 minutes from my accommodation place .

Nothing at all but I will only suggest to change the variety of breakfast, was so delicious but they do only have two types of breakfast menue hope to get at lest 4 types so we could enjoy more in next tripe

Hotel was very clean and organised.

certain services would have been beneficial if provided by the hotel.

This hotel is perfect, I have been going there for years, the staff are very friendly and helpful especially Mr. Sercan, I tried several hotels in Istanbul and every time I go back to them because they are the best I would like to thank them for everything and look forward to seeing you next time

Everything

Lovely hotel with great facilities. Clean room with towels, slippers and toiletries provided. Reception staff were friendly, especially Serkan- he was so helpful and made our stay so easy. Great buffet breakfast available and bottled water/coffee topped up in the room daily. The location was ok, took us around 30 mins to walk from Sultanahmet but there is a tram stop opposite the hotel so that was very convenient. The local area had many shops/restaurants nearby. Great views from the restaurant terrace.

We booked a deluxe twin room but had to stay the first night in a small double room. The second room had a drain smell in the bathroom but was clean otherwise. Lighting is very dim in the rooms. We would have liked a landmark view as per room description, but that was not available. These were all minor issues and our stay was very good overall.

The hotel was great, the staff were very friendly and helpful especially Mr. Alper and Mr.Serkan. They help me by give one hour after time check out. The breakfast was wonderful and the workers were so nice. The site of the hotel is in the center and everything is around.

The only thing confused us that the airport driver cannot reach the hotel easily because the street were closed

The hotel was located near the Topkapi palace, walking distance, and facilities were great. I found the front of desk service was exceptional, especially Vedat and Onur who provided great service, they went out their way to make my stay comfortable. Thank you both. I will be differently be looking to stay at the Grand Durmaz Hotel on my next visit to Istanbul.

Especially thank you very much to Mr. ONUR and Mr. SERKAN.. They were very Helpful and Hospitality.. Especially Mr. ONUR.. Who help Us to extended our room. He was very kind and made Us comfortable. He responsed to our needed ( Iron, Toilet maintenanced, Bed Sheets changed)The best experience during our 3 nights stayed in GRAND DURMAZ HOTEL.. Hopefully will come back soon in 2025. Keep up doing your best.. See You soon.

The staff are very friendly and professional, they are helpful, and can speak different languages. the location is amazing, near the tram, which can connect to all locations in Istanbul. the rooms are clean, service is awesome, and great breakfast and location.

the neighborhood is clean, there were some stereo noises till midnight. the doors are sound proof, but since the stereo from the shops under are high sound it was a bit annoying, but not always.

the services was perfect..every thing was good specially the location.. the staff were really helpful specially mr. Serkan

nothing

Location. Staff were nice. Breakfast is good, buffet, but limited options... But again, not bad at all

I wouldn't say room is small, but i would say its not comfy. I had to remove a chair out of the room to get more space to move. But its not like tight small room. Refrigerator not good