The great modern hotel. It is very convenient that on the first floor there is great restaurant Big Chef, we usually visit this cafe in Antalya. The hotel also has great internet connection that's very rare for Turkey. The room is comfortable, perfect soundproofing, excellent bed.

The size of room is perfect of 2 people, but when the extra bed is added there is not much space. There is traditional Turkish breakfast, it is poor choice for our son.

The location of the property is perfect and the city is also very clean and well laid out. The staff at the reception, Ms.Salma was very patient in letting us know about the things to do. The room that we stayed was very nice and colourful! The staff were all very helpful and could convesre in English. The Kayseri castle is just down the road and it is a very pleasant walk along the tramline. The city square opp. to the castle is a very happening place and gives a character to the City. We wished we could have stayed here and done Capadocya but may not be suitable for the early morning (4.30am) balloon safari. Otherwise, very near to Capadocya and a good, reasonably priced hotel.

There is not much on the menu for vegetarians! At least, some items should be made availablle on request and we suffered a lot! Also, nearby, there are no great places to eat.

The room is spacious and clean.Bathroom and the shower pressure very good.They serve Dove as body bath soap and Shampoo.Tq very much.Big Chef restaurant is a nice place to eat.Food served is good but very slow.

Staff needs to be proficient in English.Perhaps the hotel management could think of making a short course in English for the staff.StFf on front desk must not just be presentable but in terms of communication skills.

The middle of the night room service was super friendly, very reactive and the food was very tasty. The entire staff was professional and reactive. We arrived late and left early and still managed to have a full hotel experience.

Not many smiles from the front-desk staff -- maybe cultural. Asked for help booking a taxi but the price proposed was absurd - I ended up booking one myself for 20% of the price proposed by the hotel.

The hotel looked very modern and amazing interior design. Rooms were great and spacious. The restaurants were fantastic and in general, it was a Perfect package!

I loved everything about the property. Only the bathrooms could have been more clean

The view.

The room had no air conditioning. staff had trouble communicating. They kept trying to charge for all the additional facilities and accomodation that I have prepaid for.

Friendly staff. Close location to the old town. Updated room.

No lotion and conditioner in the room, although thh he is is nitpicking.

great location just few minutes walk from Kayseri center and 15 min drive from Kayseri airport. Excellent restaurant on top floor and bar/restaurant on ground floor

Friendly service at the lobby. Nice and spacious room with a good size bathroom. Beautifully decorated.

Our room was not on the list for breakfast for some reason even though we had it booked and paid. Breakfast staff was awkward with their service.

This is the best hotel in Kayseri undoubtedly. Very polite, friendly and professional staff. Very clean rooms. Breakfast is good. It could also be better ;) Dinner at the roof was so delicious. I loved it. There is also another restaurant in the lobby and 24 hours room service. I recommend this Hotel. Thanks, IHG!!!

The windows from outside need to be cleaned!