We were able to see Mt. Fuji from our room on the 34th floor. Nice breakfast where we met lots of friendly people. We took the Shinkansen (Bullet Train) to Shinyokohama station from Hiroshima. Tourist information at the train station helpfully directed us to the hotel which was just five minutes away. Lots of places to eat close by. Good train station for a day trip to Kamakura. The Shinyokohama Ramen Museum, a ten minute walk away from the hotel, was an unexpected joy to visit. Bus to Haneda Airport was about $6.00 and picked us up at the hotel.

We would have liked a bit more storage space, but that's the trade off you typically make in popular urban centers in Japan for a reasonably priced room, larger room versus amazing location.

One of the best hotels I've stayed at and would have no hesitation staying there again. Has an excellent western breakfast selection and the breakfast restaurant is very large with plenty of room to move around in even when busy. The coin op laundry although not used by myself has enough machines & seemed to be not much used. Small 24hr 7Eleven off lift lobby is very appreciated. Although the hotel is 42 floors the lifts are fast, plentiful and you don't have to wait very long for one to arrive at your floor. Room was a good size with good bathroom & larger than most tub/shower; my room on L16 had good views to the mountains and Tokyo. Room eco cleaning choice was appreciated. Easy walk to Nissan Stadium and very close to Yokohama Arena and the Shin Yokohama station with airport limousine bus to the front door.

Nothing "didn't go well" while I stayed in this hotel. Slightly dismayed that the large beautiful flower arrangements in lobby and lift lobby were artificial, excellent quality but Ive stayed in lesser hotels that had similar arrangements with real flowers tended to daily (this didn't detract in any way my enjoyment at staying at the Shin-Yokohama Prince Hotel).

Staff were friendly, and were able to accommodate my English. Fast checkout via machine was available after 5am. Breakfast buffet included steak and omelette which could be freshly cooked on request after a queue. Coin laundry seems to have been added recently, and is located in a corner of the hotel on the 2nd floor. Attached mall had numerous facilities, including a supermarket and a couple of diners that closed at 9. Close location to the Shin-Yokohama station.

Coin laundry location was slightly inconvenient. Hotel lobby seems to be excessively large...but it's not much of a minus point.

The hotel had a comforting presence upon arrival. It was a busy hotel, however the staff were accommodating & helpful. I booked this hotel last minute, so was only able to get the smoking room, which was unpleasant, however they tried their best to deodorise & clean as much as possible. They had a 7eleven at the lobby, which was great!

The rooms were small & we struggled with our suitcases in there. Some complimentary tea or coffee would've been appreciated.

The best thing about this hotel was the breakfast and the tub. There was very good variety offered for breakfast including grilled stake. The seating area was very big and comfortable. The tub was very big and had a nice little seating area, and the force of the water was very good. The daily cleaning service service also much appreciated and the staff members were all very cheerful and spoke English, so that was great!

The beds however were very hard for my taste and the room size was very small. However, I forgot to mention the amazing view from the rooms. Due to the circular shape of the hotel, all guests had a very good view especially if you are on the higher floors.

The view from my room was amazing! I Loved the layout of the building and felt everything was kept to a high standard. I chose this hotel because I was attending a Yokohama match at the Nissan stadium and so it was just a 20 minute walk to the ground! Overall, no complaints and I will be back if I attend another game in the future.

I have nothing bad to say about the hotel itself but other than going to the football there isn't a lot else to do around the surrounding area.

Picked this hotel mainly because it’s near the live venue (Yokohama Arena) and there’s limousine bus service( you have to book or buy the ticket at the airport separately). Hotel is located between arena and shin Yokohama station, pretty convenient and lots of restaurants/eateries nearby.

Security can be improved as anyone can take the lifts up to the rooms/restaurants (lift does not require you to tap your room key)

Shin Yokohama Prince is conveniently close to the ShinYokohama shinkansen/train station as well as the Arena. It was a very short comfortable walk to hotel even with multiple suitcases. Staff were exceptionally helpful and courteous. Close to lots of food places and shopping at station. Love the view of Yokohama and ShinYokohama station!

Pay close attention to the size of the room you book! Japan's rooms are much smaller that the U.S. and that was something we had to get used to so lesson learned. It's more like a Business Hotel with teeny closet and no drawers. I had to book another room since the original room we booked was small even for one person, let alone three. Also, can't do your own laundry here.

Location was very convenient for taking the Shinkansen. Also, the direct bus to Haneda airport stops right in front of the hotel, no reservation required, and costs just 1000 JPY. The hotel is attached to a shopping mall with large grocery store and there are several places to eat very nearby.

Nothing - all was great

Near the Shin-Yokohama station that allows for a very late check in. We appreciate it greatly after getting in a bit before midnight. We requested a non-smoking room and we received exactly that. As we only stayed for a brief night I cannot comment on other aspect. The breakfast buffet was very nice with lots of variety for a more traditional style Japanese breakfast or a more western style breakfast. Or eat shumai and drink melon soda! I highly recommend it if you don't have a breakfast plan. Check out was a breeze. There was an attendant by the machine helping guide people through the process as well.

We were quite exhausted, but in order to get to the hotel lobby we needed to enter the seemingly closed Prince Pepe mall. It felt like we were trespassing until we saw the welcoming staff.