The rooms were a really great size. We were in a sea view room that had a double sofa and that would comfortably fit a family of 4. The access to Terra Mitica and other theme parks saved us over €300! Staying half board was the best option for us as we were out in the day. Great pools but not enough loungers for the amount of guests but it was mid-August so was very busy! Centrally located to explore both Old Town Benidorm and Benidorm centre. We preferred Old Town as it felt a little more traditional with cobbled streets and little alleyways with lots of lovely little tapas bars to stop, mixed in amongst the markets and other shops. Really great parking at the hotel too. Loads of choice for food at meal times, plenty and good quality and always seemed fresh.

Meal times were extremely busy! Some of the meals meant scrabbling for a table and queues for food where long.

Breakfast, but some hot items were not that hot. But you are spoilt for choice with the food. Evening meal, plenty of choice. Room was great, apart from the sofa which has the covering was coming off. Had a Sea view room. Fantastic views of the area. The whole hotel was a good surprise, and looked like a 5 star, and reminds me of vegas with egyptian style

Trying to give honest feedback Morning food, hot items were not that hot. The sofa in the room which has the covering coming off. Looks like its been scratched by cats. My guess is sun tan lotion affecting the material Told staff, didn't seem that worried. Tiles missing in pool, not many but wasn't worried by this. Being an ex pool cleaner, was surprised to see black algae on the grout. This is the main pool. It is hard to get rid off. Water was clear.

Beautiful hotel and rooms . Everywhere was spotlessly clean . Lovely relaxing vibe with a luxurious feel . The use of Terra Mitica and Mundomar were why we booked it and it didn’t disappoint. Will definitely be back !

The restaurant for breakfast and evening meal was absolute chaos and spoiled the experience slightly . Lots of pushing and shoving and struggles to find a table no matter what time we arrived . The staff worked extremely hard in a tricky situation !

Hotel was beautiful, Our room was 10/10, Breakfast was one of the best I ever had the choice was unbelievable. Will definitely return..

The bar and staff for evening entertainment at pool was very disappointing it wasn't that busy couldn't get a drink. The staff haven't a clue how to serve drinks, plenty of staff standing around no service whatsoever so we left, that was our only fault. So we didn't wait to see evening entertainment. My granddaughter was disappointed

We love everything about it: 1) spacious parking FREE 2) outside pools FREE (heated water) 3) excellent breakfast and dinner if you order halfboard 4) Mundomar, Terra Mitica, Aqualand - FREE entrance And Terra Mitica is a stone‘s through away. 5) magnificent views of Benidorm FREE. 6) photos with posh cars in front of the main entrance FREE. C‘mon it‘s a great hotel. We love it

We left our kid‘s vest and it has never been found. The lost and found office could be better.

It’s a special place.

They need a curtesy bus. We were arriving by bus and going to Benidorm Palace Show. We had to get 4 taxis to do this costing €60 b4 any food or drinks. Where as a curtesy bus would b nothing to them, even at a small fee. Plus we never got back to hotel until 1.30 in morning as everyone was stopping taxis after show. So it would stop us booking there again. And I know all our friends wouldn’t pay this either.

Hotel was grand like the name suggests. Breakfast was a large buffet with a good variety of food. We only used the pool to the side of the hotel but there is another at the front. Staff speak a little English, we are learning Spanish and they were very helpful with helping us. Rooms were large and clean, we had a balcony overlooking the city, it was a great view. There is an amusement park right next to the hotel, we were given free tickets but because we went out of season it was only open at the weekend, we arrived too late on the Sunday afternoon to take advantage of the tickets unfortunately.

It was far from town, there is little else around. It was very quiet at the hotel due to time in season.

Peace and quiet

Great hotel but breakfast was good at weekend s when spanish were in Big big big problem was transport to benidorm no public transport I stayed in many hotel outside twon and ther was transport by hotel at certain times this is the problem we have taxies were 30 euros a day

Beautiful hotel, exceptionally clean, great pools and outside areas including the bar area and views, rooms really lovely

The pool snack bar wasn’t open everyday? the weather was great so we wanted drinks etc… by the pool, its a really long walk back to hotel bar trying to carry drinks, not good! Taxis expensive as Hotel is quite remote from towns.

Everything was amazing, with mundomar included for both days of our trip, we played mini golf, went in the arcade room and play the basketball game grabber machines and the ice hockey table. An absolutely gorgeous view of Benidorm both day and night with all the lights. We will return for sure.

I loved everything, if I had to make a small criticism it would be the price of the mini golf 6€ per person is a lot for what it is.