I liked our room... The bathroom was very nice and clean, big double bed, telly, in the quiet building on the 2nd floor. The hotel staff was very friendly and talks English as well.

I didn't like the staff at the restaurant... They didn't really listened to us, about our food and drink orders, cause a few unexpected things, and uncomfortable time loss because of the reordering.... That was quite a disappointment, especially because I've been there before, but I never had any problems with a staff. But I realized, the whole team was new, and even the management has been changed. But, the food was very good and served nicely, absolutely loved.

It felt like a four or five-star hotel. Could I ask one huge favor? I have a desperate problem. I am a writer. I left two very important notebooks and a green folder in my Room (William Walker, Building 4, Room 308). I have a friend staying in Building 5 until Wednesday. His name is Duncan Adams. He lives near me in America. Is it possible for you to get those notebooks and folder (if the cleaning staff has them) and give them to Duncan in Building 5? Thanks so much

The location was the only problem. But I plan to return in the future.

Big rooms

It needs to be renovated and parking supposed to be Free

Everything in general was very good, front desk staff very helpful

When I made reservation I paid for the two nights I requested but when I got to the hotel I was charged again for another night, I was told that the hotel only charges for one night when someone makes reservation and then charges for the extra nights, that it was a problem with booking.com not with the hotel for being charged for 3 nights

Very large room, huge bathroom, big hall as well. Air condition and fridge in the room.Big windows and lovely view.Lots of space to store you clothing.

The TV is a bit small for the room size. The reception should have the map of city center and transport, so tourist can easy navigate in city center and around the city.

It cozy so near to the bus station. You can find mini super market neat to the property.

When I decided to check out one day earlier bcuz transportation issue the refused to refund me the cost of the night I’ll not be there.

Very large room with comfortable chairs and a desk for working. The bathroom was very nice and spacious too. The location was good for me, but is 30 minutes to the center of town.

No room service or English documents on facilities.

room quality is rather good it's was a two-room with a balcony

bathroom had poor level of cleanliness and lack of slippers air-condition didn't work during our stay very thin curtains which doesn't block sunlight at all

Room Room View

The bed has hole Sometimes hot water goes out Restaurant too expensive for its quality and quantity

Everything was awesome.

They charged us total tax 120 UAH. I don't know why. It suppose to 60UAH for 2 peoples but they charged us 120UAH. I was not expecting this and not happy with it.