quiet and elegant hotel. spacious and gentle atmosphere

the bed. while comfortable at last. the mattress became very hot and sweaty while trying to sleep. obviously some sort of rubberised protection for the mattress. good idea. but needs some layers of breathable fibre between the mattress and the sheet. v unpleasant to sleep on

I really liked the amenities such as the swimming pool, sauna, great shower rooms and the steam room. The hotel room was also spacious and I love the way the bathroom was designed.

I would have really liked if the hot tub/jacuzzi was actually hot. The water was warm, but not in a way that would make it an enjoyable "hot" tub. I spoke to the staff at the spa that the water was not hot enough and she said the water temperature was good enough. It wasn't. There wasn't even steam coming out of it. I also noticed that the hot tub had some light brown stains on the inside of it. It needs to be cleaned and scrubbed more thoroughly with good cleaning products to melt off all the grease.

Hotel - Appeared simple from the outside, but its interior, from the lobby to the rooftop pool, is truly grand. Room - We liked the layout, interior, and size (spacious!) Breakfast - Simple, traditional, and filling breakfast proved that sometimes the secret to a hearty morning meal is to keep things simple. It also set the tone for a lovely stay. Dinner - With so many delicious options, the dinner buffet was a gourmet haven. Location - Handy, a short stroll from Al Ain Mall and nearby small shops. With ample parking in the vicinity, it proves to be convenient for both visitors and meet-ups. Staff - They showed initiative and were incredibly helpful and proactive. Their service reflected their sincere concern for the guests' well-being (particularly the valet attendants).

The only drawback was when we asked a server about a beverage during breakfast, and he seemed unaware of the restaurant's offerings, unable to provide the information we needed.

Very convenient location, 5 mins drive from the main bus station and a 2 min walk from the mall, the “grand” in the name of the hotel isn’t just for show, from the moment you step in to the lovby you can tell just how luxurious it is. Our room was very spacious, very clean, organized, comfortable and definitely worth the money. We ordered some room service and had low expectations for the food but it was surprisingly really good, especially the breakfast with such a wife variety of food to choose from.

This hotel is my preferred place for staying in Al Ain. The location right in front of Al Ain Mall is an added advantage . Staff are friendly and helpful. Front desk staff Mr Saeed was very accommodating upon our arrival and offered us a free upgrade. Food by the room service and at the restaurant downstairs was very good and reasonablypriced. Highly recommend if you are planning to visit the beautiful and quiet city of Al Ain.

Everything went well.

Staff was accommodating and friendly enough. We did not pay for breakfast because we want to stay longer in bed in the daytime, and that suits us well. The location of the hotel is definitely great because its right across a mall and that is very convenient. The television was not working and we have a personnel checked it,after that,it all worked out fine.

we wished there was a microwave in our room just like our previous stay in January.

The staff were so welcoming and helpful. It felt like coming home each day. The buffet breakfast was excellent, and we were thankful for the great job the staff who cleaned our room did. Loved the room and the hotel has a really nice atmosphere. 10/10 from me. I will be visiting Al Ain numerous times in the future and loo forward to staying with you again! Thankyou.

Couldn't fault it. It seemed perfect to me.

Very comfortable and clean rooms with everything you need for pleasant stay: nice mattrasses, comfy washroom, electrical kettle with tea and coffee, iron. Nice staff. Wonderful breakfast. Spacious parking under the roof. Great location close to many attractions and a big shopping center is across the street. Nice rooftop swimming pool.

No interconnecting family rooms.

This is a classy hotel and I enjoyed all aspects of my stay: comfort, spacious rooms kept spotless all the time, attentive staff, friendly, human contact with employees at all levels. Wifi strong and stable, sufficiently fast, the desk in the rooms large enough for your laptop and all papers or documents you may carry. I appreciated that breakfast was served until 10:30 a.m. - although found it slightly overpriced. -- The situation of the hotel within the town: the "Al Ain Oasis" is within walking distance from the hotel (maybe just at the limit of what you usually want to walk), but the large shopping center (Al Ain Mall) across the street from the hotel is an effective "new center" of modern Al Ain: animated until late in the night, with a line-up of taxis all day, it also offers the opportunity to taste all Mid-Eastern cuisines in its "Food Court" - not even speaking about the opportunity to enjoy ice skating! - The latter pleasure was rather theoretical for me, but I enjoyed, every day, swimming in the hotel's large pool on the roof, heated to 32 C, as well as soaking in hotel's jacuzzi ; sauna was available as well. -- I certainly will stay here when I come to Al Ain again.

Besides my remark above concerning breakfast I do not find anything which could still be improved.

We have been coming for years to Al Ain and stayed at another hotel which has been booked out for this weekend. This hotel is a great discovery not far from Al Ain Adventures or the Al Ain zoo. Easy of the check-in, friendliness of the staff at the reception desk who were very accommodating with our late check out request. Nice restaurant on the premises, swimming pool with sweeping views over Al Ain, sauna, steam room, jacuzzi, a spa.

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