Great location and breakfast included

The elevators have a bad programming i think, are stopping at every floor where are called even if are already full And in busy hours you spend a lot of time to go up or down. And for me personal the pool area is great but you have sun only until 12:30 :( and i love to stay in the sun as long as i can. This was not expected and i would like to knew before arriving to make different plans. They also give you a free voucher to spend a day on a beach on the palm, but for us was far away to includ in our plans.

The location and view are excellent. The room is neat and comfortable.

The clear glass between the beds and the toilet was too much.

We can highly recommend the hotel; it is located quite centrally, on a beautiful esplanade by the creek. The food is diverse (soup, various dishes, salads, vegetables, bread, and desserts) - we had booked breakfast and dinner, as we also needed gluten-free options. I would like to commend the chefs and the entire staff - everyone was extremely friendly and always very helpful. We felt very comfortable. The meal times are easy to remember. The terrace is wonderful, except for the occasionally loud air conditioning. The interior of the restaurant is very nice, but it was a bit too cool for us. The pool in the 3rd floor is open from 7 am to 7 pm, and you can always find a spot. I appreciated the consistency of the pool staff in removing towels from occupied loungers if someone tried to reserve them - you had 10 minutes to show up. Perfect! There are construction sites, but we didn't have any issues with them. Lillys Bar (3rd floor too) is nice, but if you need silence - book higher floors or other side. The fitnessstudio is nice too. The room was always clean - we think that the towels didn't necessarily need to be changed daily... the guest could toss them on the floor, if they had to be changed. By feet we went 45 Minutes to Burj Khalifa….we made this once in the night….better you take a taxi! Thank you being so helpfully and friendly.👍🏼🥰

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A big thanks to Nesrine in the reception! She was amazing and very friendly and would listen and help a lot if I had a question or a small complaint ❤️ The hotel was clean and all the staff were great and the breakfast was cool too !

I’d suggest booking a room in a higher floor if you want the burj khalifa view cause the bar has music until 3 am which for me was annoying but other than that the hotel is great !

Everything! On arrival, we were met at the door with welcome drinks and the concierge collected our bags. At check in each room was given free drinks token to be used at the bar and also free access pass to the private beach at the Palm. Beautiful hotel, great amenities and beautiful views. Great location - right in the heart of downtown Dubai with a taxi rank and bus stop right outside the hotel. The business bay metro station is not too far from the hotel as well. Hospitality was exceptional. All the staff were very friendly and hospitable, they were willing to go above and beyond to meet our needs. They helped with my mum’s birthday surprise and also assisted with brother’s delayed baggage. I would like to say a big thank you to Philip, Marian, Obezie, Kazeem, Youssef and the rest of the staff that attended to me and family during our stay.

The hotel does not provide free airport shuttle or shuttle to the the private beach. I think management should consider implementing a shuttle service for a true 5 star service.

The facilities, the rooms and the area

They did not have balcony in the rooms and they have free access to the beach but it was through another hotel (as they have 3 central hotel) which is 30 mins away and they do not offer transfer or pay for any transport to get there so I consider this miss leading understanding

Location of hotel fantastic! Staff are absolutely lovely, always willing to help. Restaurant morning staff so lovely and friendly. Outside concierge staff always willing to help and providing taxis or answering queries that I had. Kumar excellent customer service. There was one young man who worked nights at the concierge but did not get his name. He was so lovely and always spoke to us. All staff excellent. Food was amazing love the hot buffet for breakfast! Definitely recommend Canal Central hotel for great location and accessibility.

The music was far too loud outside by the pool and especially near bedrooms which where near by the pool. Music went on for too long. That is the only negative aspect but otherwise amazing!

Stunning views of the lake & the Burj Khalifa. The staff was very professional & friendly. The rooms were very clean & everything was functional. I’m thoroughly enjoyed my stay

The hotel needs to review the price list of food, most of the food items are overpriced. For example I was charged 22 dirhams for a can of Coke at the hotel which I later on bought from a petrol station for only 5 dirhams. The markup seems ridiculously high.

It is clean, staff is very helpful and professional, rooms are big and beds are very comfortable. Check in was very fast and we got our room before check in time. They gave us a room upgrade. Our room was on 5th floor with a view to the canal and Burj Khalifa, which you can see only partially due to reconstruction works. Design is modern and pleasant.

Our room was facing a swimming pool, which is on the 3rd floor. There was a laud music all day. Elevators are a problem, they are slow and you have to wait. It is a common issue for me in GCC - hotels are using very strong air fragrance.

The view from the pool is amazing - you can see the Burj Khalifa. The room was big, clean and comfortable. The staff was very friendly and helpful. From the gym you see the city. The breakfast and the lunch and dinner were delicious. I can just recommend this hotel. You can reach the hotel in 15 minutes walking from the metro station.