Everythngothere than the bed was great - lovely staff, lovely decor, great food at the restaurant!

So nearly was a perfect stay except the mattress was not comfortable at all -very hard. which led to an uncomfortable nights sleep.

Room 10 is enormous with a superking bed, and has a feature fireplace and 2 large sash windows overlooking the quay. The bathroom is vast too. There is a fridge, could be useful but is not silent. Windows can be left open securely, or shut to keep out road noise. Breakfast is very good with continental choices and a cooked option at weekends only, which was very tasty (garlic and pepper in scrambled egg, I like it!) Night porter service by phone gets you through to a human right away, handy when you don't understand how to get from the night entrance to your room (as the internal door we had used earlier was now locked). Car park is quiet and if it's full, the road outside is wide and free. Walking distance to town centre.

Our first night neighbour in the attic room above us came in at 2am to spend the night pacing his room. The floor is very loud and creaky and I did not sleep a wink! I went up at 4am and asked him to stop. This attic room is probably not used much, on our second night we had peace.

From start to finish, the experience was absolutely flawless! From the moment you arrive, you’re greeted with the warmest smiles, and the entire team goes above and beyond to ensure you’re treated to the highest level of care and attention. A special shoutout to Maddie and Eva—these two were simply outstanding, going out of their way to make everything perfect. And the food? Absolutely divine—an unforgettable culinary delight!

Nothing

Apart from the convenient location, what stood out a lot about this hotel is the warmth and comfort of rooms, as well as the option for soft yet effective lighting within the same. The buffet-style breakfast (included in the price) was exceptional. The staff were also friendly and very helpful.

As I was trying to sleep, at some point shortly before midnight, there started a recurrent, rhythmic buzz from an unidentified source. In retrospect, it did not infringe a lot upon my rest, but I would appreciate the extra 15-30 minutes of sleep which I would have enjoyed if it weren't for this.

Contacted by the staff with clear and concise instructions to gain entry etc as I was arriving out of hours. Excellent location with no parking restrictions and it's own car park. Room and bathroom were huge with good quality fixtures and fittings and a fridge which was a bonus as we were staying a couple of days. It's an old building that has been converted and has many winding turns which made it quaint and quirky, good signage throughout and rooms were well signposted so no problems. I didn't eat nor do I drink these days but the bar was well stocked clean and tidy and being well frequented by others during my stay. All in all a very pleasant stop over, great value for money and I would certainly recommend the hotel and use it again in the future.

Nothing on this occasion. Everything was as I'd expect it to be.

The room was booked quite last minute for coleagues of mine. My party was checking in after hours, so the hotel was very good in that they contacted me to verify that all was still okay with the booking as the night went on. It was good to have that peace of mind that 'on arrival' all would be fine with the late check in.

Although it didn't really affect my colleagues, I suppose more flexible 24 hour check in arrangements would be useful to some travellers. Though as I stated, the staff were happy to acommodate my colleagues arrival just fine.

Well refurbished modern hotel, I was travelling solo so had one of the small single upper rooms, I believe the larger ones are much nicer. I stay all over the UK cycle touring and try to stay in the £50-60 mark as all I want is good shower and a clean bed, often I get disappointed. But not here, the staff were super efficient and friendly and my room was clean and comfortable. Nice quiet area about 15 mins walk from the very centre.

For the price I paid I'd be nitpicking to complain about anything.

Omg where do I begin. Arrived later than expected but girls behind the bar greeted me with lovely smiles. Checked in and told which room I was going to be in. On opening my door my reaction was WOW. Not what I expected from the picture on the booking.com website. It was amazing, very clean and modern. The meal and drink I ordered was brought to my room with efficiency. The only noise was about 9:30pm when some guests went to their room. Slept well and had a lovely shower on waking. Lots of choice for breakfast and all very fresh and well presented. Would definitely stay again and highly recommend to others

Nothing. Everything was ace

Location good, pictures were accurate of room allocated. Shower bit tired and wood above shower door warped. Bed and pillows comfy and clean. Good for a one night stay. Check in polite, quick and easy. Door access to hotel after hours and room efficient and worked well. Check out, just leave key if nobody at reception, easy and email followed confirming check out.

No wall mirror in room only small wonky hand mirror at basin. Lighting dim in room not great for getting ready/hair, make up or to see how you look before leaving the room! On leaving for check out had to navigate dirty linen bundles outside each door and cleaning products on downstairs corridor to hand key in at reception. Minor detail but not best for guests to walk through.

Loved the Bed,it was huge and so comfortable.Room was lovely,Modern and Clean. The Bathroom had a really good shower and the bath good. Particularly liked the coloured lights in the bathroom.

Breakfast was Dissapointing!Apart from Toast & Instant Porridge it was a Cold Buffet ie NO FULL ENGLISH Fried Brekky which I was looking forward to! If I had known it was a Self Service Instant Breakfast I wouldn't have booked this stay. We were both really looking forward a cooked hot breakfast. Coffee machine only filled up my plastic takeaway cup half and staff were miserable at reception on the day we left.