It was excellent value for money. There was an excellent choice for breakfast. It was well located for motorists travelling down the A1. We liked being able to get an evening meal (after a long drive) in the on-site restaurant. Note to booking.com, your website incorrectly stated that breakfast wasn’t included and it was. And your website incorrectly said that dinner at the restaurant was set at £25 per person and this was also incorrect, cheaper meals were available and there was no set price.

A lift to the first floor would make it easier for carting suitcases about.

Exceptionally good value for money. Was surprised at the quality of the hotel for the money we paid. We had a lovely room, very comfortable bed and enjoyable breakfast. We didn't eat dinner. The staff were very courteous and helpful, especially Olivia, who was on reception when we had to contact the hotel after getting lost, causing us to be late in arriving. The hotel was in a great location for our needs - if we had taken the correct road - A1(M) instead of the M1.

Minor observation: Was a bit surprised at the shower curtain. It was badly marked along the bottom. There was nothing else.

Breakfast was excellent and we had two evening meals which were both lovely. The dog was allowed in the bar area so we could eat breakfast and dinner without any issues. The bar staff were especially friendly and helpful as it was the first time travelling with the dog (Jackie), and they made our stay even better. There is a central area by the bar where we could also let the dog go free as is enclosed which was also great (albeit she ran into the bar few times :-)).

We do not have any negatives to share about our stay in this hotel.

Fantastic from start to finish. We stayed for one night half board, breaking up a long journey. It was very easy to find from the A1. The room was spacious, clean and comfortable with good quality mattresses. Every single member of staff was helpful, efficient and friendly - they cannot do enough for their guests and are a credit to Holiday Inn. The bar area was modern and fresh, with a relaxing atmosphere. The evening meal was excellent - generous portions and quality ingredients. My two little dogs loved the large hotel grounds and had a nice little walk after a long drive. This will be my go to when travelling from Scotland to Kent to see familiy - have already rebooked.

The tiles on the shower floor are very slippery.

The room was ready when we arrived at 12 which was fantastic since we needed to drop our bags and go out again. The staff showed us to the room and they explained how to get in during the later hours of the night. Very courteous and pleasant. The beds were amazingly confortable and we had a great nights rest. The brekfast was fantastic plenty of options and was all fresh.

Only note would be the shower. There was not a lot of water pressure so the big shower head we had was very drippy and not strong enough to be satisfied. Regardless, was stil able to have a shower.

Sandeep on reception on our arrival was so professional, personable and happy. we’d had a long journey from Aberdeen and we can’t express how welcoming that first contact was for us! had a really great meal in the bar and a lovely pint ! staff at the bar were cheerful and welcoming. The room was lovely and clean. a bit warm for us but then we are from Scotland.

temp of the room

Wow, what a fabulous place to stay. We travelled up for one night from Brighton to visit the DIY kitchen showroom and it was our best choice to stay with a dog within budget. All the staff were fabulous, we arrived pretty late on Friday night and the lovely Olivia checked us in. We decided room service was the best idea, and they had a really good menu and probably the best fish and chips we’d had in a while delivered quickly. It’s such a convenient hotel for the motorway and very quiet too.

The option of a softer pillow too would be lovely.

When I first arrived at reception, staff were very polite and helpful. The room was well maintained and clean, bed was very comfortable, had a great nights sleep, Evening meal was very nice and reasonably priced. Breakfast was nice and the service was a pleasant experience. I would recommend to others.

I was unable to gain access to the free WiFi, intermittent signal. I don't have anything else I didn't like to comment on .

Location was very nice indeed,with good access toA1.Very professional staff.

Lack of lift to upper floor. Air conditioning was not working during our stay,but the staff member on duty that night went out of his way to find us a room with working air con,and helped us with luggage .I unfortunatly didint get his name,but he put things right.

My wife and I thoroughly enjoyed our short stay in your hotel. Michael on Reception was extremely charming and helpful. Our room was also most acceptable and the meal we had in the restaurant was first class - as were the waiting staff. Overall, we would have no hesitation in both staying there again and/or recommending this hotel to all our friends.