The staff were incredibly friendly to me and my daughter. They were happy to let me store her milk in their fridge, the travel cot was set up ready with bedding when we arrived, and laundry was also available for a small charge. The cleaning staff also cleaned our room during our one-week stay when requested, as toddlers make a lot of mess! The room itself was perfect for our needs, everything available and working and spotlessly clean. Though it's a bit out of town, it turned out to be great location for us as there was a huge supermarket, soft play centre, and a family-friendly pub (with children's play area) literally next to the hotel.

Considering we stayed at Christmas with reduced staff our stay was lovely. Breakfast offering fantastic and the bucks fizz/mince pies were a welcome surprise. Room was very clean albeit not as spacious as we'd hoped with the sofa bed being assembled for our arrival Just what we needed for a trip to see the husband's family

Room was quite cold when we arrived and took ages to warm up which wasn't ideal after a long drive and with grumpy toddler with us. Would have been nice if breakfast had pain au chocolat or failing that more options of spread to keep toddler happy. Downstairs toilets were disgusting especially the morning of our check out Not sure why we needed a bag of fresh towels/drinks every day given the duration of our stay. I'd have preferred to get things from reception if I needed them

Beautiful hotel, loved the food. The staff were amazing except for one guy who was not very nice. He seemed like he didn't want to be asked anything. He had a stern stoned face every time I wanted to ask something. He needs to be professional and treat people with respect. I am sorry but his attitude is bad. Treat every customer the same, be polite and be professional. He made me feel uncomfortable as if he didn't want us to ask anything or to be downstairs with my children. That was the only bad part of my stay. All the staff members were lovely, helpful and professional

His attitude particularly when he was dealing with me and my children. Rude, stoned faced as if he didn't want to be bothered. As soon as another customer comes he was nice and polite. I hope he treats all customers the same it doesn't cost anything

A good place to stay. Staff are friendly, polite, helpful. Hotel is clean and has the feel of being well maintained. The included breakfast is good, the quality and quantity on offer. We noticed fresh supplies were constantly being brought out and staff quickly cleared tables. Room was fine and bed was super comfy. Great night’s sleep.

When we went into room it was all fresh and clean except that there was a nasty drain smell coming from bathroom. The window had been left wide open ( during Storm Darragh!) so cleaning staff must have been aware of the smell. We decided that because otherwise clean we would put up with nasty smell for 1 night. We shut bathroom door and slept well.

Breakfast was fantastic...everything nice and hot. Had a range of non dairy milk and even did vegan sausages on request ! Room was clean. Beds comfortable, towels nice and fluffy. Met our request for a walk in shower for our disabled daughter. Location good for our needs. Quiet at night with window closed. Staff very friendly and helpful.

With pull out bed used it meant the room was very very small. Had to put the chair by the door so we didn't trip over in the dark ! A bit of noise from traffic when the window was open. Only a few disabled bays..some with no blue badge displayed...? Had to park further away across 2 bays so could ensure our daughter could enter/ exit the car easily.

Bright, very clean basic hotel. Shower room exceptionally clean, easy to access and use. Bed comfortable and warm. Staff were friendly and passed on local tips for places to visit in town and about the racecourse. Breakfast buffet ran like clockwork and good range of choices was available. Although near main roads and a roundabout the hotel was not noisy on our stay.

We might have preferred being a bit closer to town/ racecourse...location was difficult if you did not bring your car, but taxis were fair and easily available. Nearby eating out only 5 mins walk away.

The stay here was better than our stay at the holiday Inn at Grimsby the staff went out of their way to help us and the room was other size that was ok for our two large dogs it was also on a ground location and you didn't have to go up any stairs to get to the room I explained I was disabled the lady said she was sorry that we couldn't book a disabled room they do have them but unfortunately there wasn't one available but to make sure to check next time we stay the breakfast was beautiful and they let us have a late checkout because we had large dogs with us and they knew that we had had a long trip of 8 hours so they said have a late checkout so that we could go back after breakfast and rest before our journey of another 4 hours

The only thing they could do if having here is an electronic charger for electronic cars that would be really helpful

The room was very clean. The curtains blocked the light brilliantly. The whole hotel was clean. The staff were so kind and smiled and let me know everything was ok. My booking was surname was under my middle name and my surname so the could not find me. I had reference number and they were excellent.

Not a lot really. This is difficult to answer. The second morning the scrambled eggs were not as nice as the first morning. It is a shame that I could not have had some discount as the first night and morning it was just for me, the second for my daughter and me. That is all really, everything was lovely and went smoothly.

The service desk was friendly and polite. The breakfast was fairly good. However, my wife and children complained about the scrambled eggs. It wasn’t good for serving. I suspect something went horribly wrong because it didn’t taste good. It seems it was prepared and cooked in haste and rushed.

The room was not cleaned properly. Dust were on the chair and on headboard. We found hair on the bedding from previous guests. Unfortunately, staff left a generic notice that they have cleaned the room exceptionally. This isn’t the case. The bathroom tap was dripping water hand washing sink in one of the rooms.

Comfortable bed, good breakfast and very helpful friendly staff

The eating arrangements for people staying with dogs needs to be improved. Other Holiday Inn express hotels have designated areas with tables in or near the restaurant. In this hotel you are expected to eat at a coffee table. Hense we went out for dinner and did not enjoy breakfast, even though the menu and food on offer was good. It really let the hotel down which is a great shame as it was excellent in every other way.