the location was good , staff are friendly but not problem solvers. room is good and well decorated , bed is comfortable and the room was always clean.

sone missing products in the bathroom staff didn't try to handle my request of providing a washer hose

nice rooms lovely comfortable bed

we were put into room 408 which has the loudest vent for pumping fresh air into the room which made sleeping nearly impossible! such a shame! avoid this room if possible!!!!!

The staff were amazing and accommodating!!! Really loved them all especially Andre and Mia - so helpful. The location is excellent - so central yet so quiet, and so much just around the hotel. The hotel room itself was clean and modern and really good space for London. The hotel itself has lots to offer in terms of on premises and quality, not forgetting

I was in room 124, AC was awful...more of a heater than AC, one of the blinds in the room was broken, so I had to climb a chair every night to close it. Not a huge selection for room service BUT it was all delicious! The stay would've been perfect if the AC was working properly and if there was a toilet spray (shatafa) or bidet. You dont have the usual amneties you get with 4/5 stars (ie: laundry bag and toiletries, etc) and to be honest, for lack of a better expression, the hotel is 'fraying round the edges' so to speak but the staff are so great and responsive, it was clean and safe so I was OK with it. The staff really were great.

Its still a stylish hotel but a lot quieter than it used to be and there arent a huge amount of facilities. However the location is unbeatable and the value is good now.

1) Excellent customer service - every single person is genuinely caring, want to ensure you have a great experience and deal with any issues promptly. 3 exceptional staff members: 1) Angelica was a particular standout - bar supervisor - Incredible positive energy, a multitasker on steroids, she is able to do many many many things at once :) amazing lady!!! 2) Another supervisor who worked alongside Angelica in the long bar.. he is Italian (I did not catch his name). He was engaging, focused on customer care 3) And Elena the front desk manager, she dealt with a query efficiently and fairly - very professional 2) We had a lovely room, very clean and maintained well. 3) Perfect central location

Just 1 thing... I have been coming to the Sanderson hotel for 15 years, the interiors and exterior now desperately needs a facelift, it is very tired and worn in parts. The Sanderson is not a cheap stay, so the owners should really invest in this unique hotel.

The staff is amazing great customer service

The Bed is small, no heating at bathroom very low sound control of T.V, and only hotel cables. The bedroom carpet is not clean.

Polite staff that were happy to help with any needs, easy check in and check out process in a nice welcoming lobby. Door staff were also very accommodating and kind. Nice bright room that was a good size with good lighting. Bathroom was clean and nice decor, was different. Comfy bed and good size Breakfast was exceptional and very nice setting. Would definitely stay again. Room service available all night - quick and easy service with very reasonable prices

Room service - pizza and fries were poor quality compared to the rest of the food in the hotel ie breakfast/restaurant Nothing else about the hotel we didn't like - will be staying again.

The room was spacious, being upgraded due to my Genius 3 status, the location was perfect, just by Tottenham Court Road station, and the in house restaurant Sushi was one of the best i ever had. On top, the staff was amazing, always tried to help, I have not felt well the last day, and they immediately offered me a late check out to allow me to be in until my flight time came and not get cold.

The room was large but it was definatly old, not one of the renewed one I could see on the site. The breakfast buffet a bit limited, I would have expected more choises of eggs and other hot options in such an hotel

room was very big, comfortable and well planed. good food

the beer came very hot on room service. staff was very nice and friendly but there some little problems for a 5 star hotel, at first internet was not working but no one ever came to me tell how it worked and when it was back… I also could not reach by phone room service, nor reception, had to go down to order food, they said they would check my phone but no one came, when I left the hotel later I asked someone at reception to ask room service to pick up the tray but no one came and the food stayed there for over night… but I didn’t complain..

The room was amazing, we took the Deluxe King Room that has a good big space. the location also was perfect .. this was our first time and definitely will not be the last

We just had a small issue with the receptionist, when we first checked in she told us that we need to wait for a while because the room wasn't ready and they are preparing our room that will be located in the highest floor ( 4th floor) as i requested when i did the reservation, so when we came back after an hour or so another receptionist came and gave us a different room in the second floor! she told us no rooms are available in the higher floor at this time and we can wait till the second day so they can give us the higher room! To be honest they called us the day after but we had already unpacked our stuff .. Other than that everyting was perfect