The staff were really friendly, and apologetic when our food took a little longer to come than expected. The breakfast service was really quick and the food was lovely. The rooms were comfortable, could have just used a little updating. We had a dog with us and they were a dog friendly hotel, and were very understanding that we did not want to sit in the main restaurant and that we preferred to sit in the conservatory near a door.

The food service was slightly slow at night time, but the staff were very apologetic and we were offered a free drink. Rooms need some updating but were still clean and comfortable.

Very dog friendly - my puppy was allowed to go anywhere (except on the bed, which I totally agree with). The staff were all lovely and very helpful. Meals in the restaurant were delicious. Free on-site parking is very handy too. Will definitely stay here again

Sealant in the shower could do with being removed & redone due to patches of black mould. Otherwise room was very clean. The walls are a tad thin though - the American/Canadian man in the room next door made loud phone-calls late in the evening (after 11pm) that disturbed me 2 nights running. Proper cups / mugs for in-room tea & coffee would be preferable to the paper ones provided, though it was great to have facilities to make a hot drink irrespective :)

The customer service by the staff was incredible, they were so friendly. The young staff in the restaurant couldn’t have been more helpful, and reception were lovely. The food was fantastic, we had dinner and breakfast here and both were great.

There were only two minor issues with the room. In the ensuite the bath was damaged and there were toothpaste marks on the taps and toothbrush holders, although everything else was perfectly clean. And it was very hot, the fan supplies was woeful and stop started. To be fair, we didn’t mention this so they didn’t have any opportunity to give us a working fan.

In answer to a previous question: I didn't have time to walk around the neighbourhood on this specific occasion, but I have done so in the past, and it is one of my favourite places to visit. This time I was visiting the Wigtown Book Festival. The Crown offered better value for money than places within Wigtown itself, and the bus from Wigtown stops practically outside the door of the of the Crown. Lovely dinning room where they served an excellent evening meal and breakfast.

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Good size room. Very dog friendly, could eat evening meal and breakfast in dining room with our small dog. Friendly staff. Excellent breakfast. Easy parking beside Hotel or on the road for free.

No real garden for our dog but turn left out of hotel, after 50 yds turn left down side road, large fenced grass area with bin for dog to run around on the right.

Room was clean - spacious - smart TV. Tea and coffees etc. Food was amazing, great value and probably the best place to eat in the town. Breakfast was great as well. Couldn't have asked for more. We came up for a bike ride in Galloway forest, a hotel was a means to an end, however this hotel massively enhanced our experience.

The Crown was a great stay, lovely staff, nice loacation if you want some stunning, secluded woodland walks with waterfalls and the like. I loved that I could travel with my dogs without extortionate extra fees, they had 2 little grassy areas nearby for wee wees and free parking. Breakfast had decent variety and even as a gluten free vegan, I had opions for dinners and dessert. Every member of staff I encountered was friendly, helpful and welcoming. Can't fault a thing.

The only thing I actually didn't enjoy was the proximity of my room and the hotel to the cattle market, meaning I got to listen to distressed, screaming cows for 24 hours, which was a little unsettling for both me and one of my dogs was also made anxious by all the noise. This probably isn't a concern for most people, but it would be a consideration for me if I was to stay here again. No complaints at all about the actual hotel. It's an old building so there's patchy wifi and the shower was a bit hard to control the temperature of, but that's all to be expected. Just glad there was wifi and a working, hot shower!

Breakfast was very good, delivered on time to the breakfast cards and the porridge was superb. Dinner in the restaurant was great if you had the fish and ok if you had a chicken burger.

The car park is pretty small, but then there's loads of on-street parking. There's nothing to complain about at the Crown, it's a good place to stay.

Evening meal was good and the quantities were big. Same with breakfast, large with multiple choices. Not keen on prebooking breakfast but understand why. Nice quiet location with little noise from the road or the restaurant / bar on the ground floor. Had a wonderful walk in the Woods of Cree despite the rain

Very little the hotel could have done about the weather or the lack of facilities in the town. The room was on the small side especially when the sloping ceilings are taken into account. The shower was small but manageable.

The booked Breakfast was great, and the staff were happy to make substitutions when requested. The bar was a good option at nighttime if you didn't want to sit in the restaurant. Service was friendly and fairly fast.

The bed was fairly comfortable, but a little small for us. We prefer a king or queen size and we got a large double. The single bed for our daughter was appreciated!