Staff were all very friendly and helpful with everything and we thoroughly enjoyed our time in the hotel. It was very well positioned as a peaceful short walk into Salisbury in a quiet part of the city. The Cathedral is just a few minutes walk away and we were both made to feel very welcome as visitors. Car parking was another strong plus for this hotel as private and right at the back of the hotel. A ***** service at all times.

I would view this as the wrong way round hotel. It's a beautiful building and totally get it's a 'restricted' listed building. The hotel was supa warm and tudor style too fantastic, the heat though is not my style, too much for me, but hot is better than cold. Wrong way round hotel and what I mean from a drivers perspective you arrive at the back of the hotel so is unrecognisable in the dark as you are st the back of the hotel which is why I missed it. The hotel is actually called the Rose and Crown Hotel not Legacy nonsense. I arrived in Harnham road looking for the' Legacy' Rose and Crown Hotel. Using sat nav and with spotted a hotel but was called Rose and Crown not Legacy anything 🙄🤔. I was tired and couldn't work this out. They need to update their old hotel signs if it's Legacy especially if you arrive around the back not the front like the pictures on Booking.com. As a result of not easily identifying the hotel on arrival I continued down Harnham road looking at w everything else and ended up in one way system and arriving 35 minutes later!!! This nonsence if it's called Legacy Crown and Rose put Legacy on the signs!! On reception the gentleman was exteme 'Basil Fawlty'. He was on the phone and did not acknowledge me even with a wink so he new I was there so walked to the bar. I returned and h as still on the phone. Do mentioned still on the phone I see and walked away. On the Thurs tremor I was booked it and he did apologise for my wait so obviously he new I was there and booking in but no eye contact us not good!

Reception delay and poor Hotel signing. Was told can't change signs as listed building. Not sure about that one🤣

Big room, big bed, big bathroom. Really liked the fact that we had a small patio area overlooking the river and the cathedral. Easy walking distance of the town. Good menu and wine list in the restaurant. Breakfast offered a great choice, but let down by two things. The only eggs available are scrambled, which are bland and way too wet. Also the tea bags. Unidentified assorted bags plonked in a basket. Not very hygienic, and no idea how long they may have been there. There were other teas in sachets available, but they were all decaf so of no interest to me. Staff all lovely, both in the restaurant and on reception.

The exteriors of the rooms are in need of a major repaint. Existing paintwork flaking off and dirty. The interior of the room needs attention. For example, the bath panel is an unattractive wood panel held in place by rusty screws. The restaurant area needs attention. The light fittings in the conservatory bit are full of dead flies and covered in cobwebs for example. The glass in the roof needs a jolly good clean and overhaul. Lastly, this is the first time that I have ever been expected to pay to leave my car in a car park when I am already paying for an overnight stay in the hotel.

The hotel was in a beautiful setting . The room was spacious and had a patio with views of the garden and river . I had booked to stay as my husband was having a small procedure at a local hospital . In the event he was discharged early , so we both stayed there . Unfortunately, we were too late for dinner but the breakfast was great . I think we'll be returning shortly as my husband hasn't completed his hospital visits yet .

The only small complaint I had was that the heating hadn't been turned on in our bedroom before we arrived in the evening - mid November . This was quickly rectified on request and we were very comfortable.

The hotel is in an excellent situation within easy and delightful walking distance to the cathedral, passing historic buildings and many green spaces. The hotel is situated on the River Avon. Parking at the hotel is good. Staff were all welcoming and friendly. We had a ground floor room with many historic features, but with all modern facilities. Dinner was excellent food, enhanced by a window table overlooking the river. Breakfasts were also very good, with all choices as expected from a buffet offering. In all, a great base from which to explore Salisbury.

No dislikes

Wonderful old building, very quirky. The rooms excellent size with super queen size bed. Nice to have robes and slippers supplied. The complimentary teas and coffee with biscuits are good. Coffee machine extra bonus. The room had patio doors to the terrace outside with a river view , lovely to sit and watch the ducks. Breakfast good(not excellent) had to keep waiting for refills of orange juice and some hot food. Still very good with selection on offer. Would definitely stay again.

Only thing is you can hear the rooms upstairs, especially when they come in late.

Staff were really helpful, rooms were really spacious and clean. The bed was massive and really comfy. The staff were really helpful with the use of carpark after check out was really appreciated and the breakfast was lovely. It's around a 15 min walk into town and the cathedral. The walk is totally flat so easy for any abilities. Overall it was a really good stay, excellent value for money and will definitely be staying again. ❤️

The door to reception didn't like us very much! It was quite difficult to get through with hands full of luggage.

It was very easy to find with a great parking area. I was able to leave my car in carpenter checking out and walk to visit the Cathedral and museum before I left. My room was spacious and the bed very comfortable. Beautiful building, river running past dining area. Picture perfect.

An issue with dinner payment. Next time would just pay for meal and not put a part payment down. I was told after dinner and paying balance all was sorted. This morning I was told I still owed money. Niw having to keep an eye on my bank account to make sure not taken out twice. Very strange system.

Great pub and location. The room was very clean with a great shower and a very nice size, could not fault the room. Great large comfy bed. Staff were excellent, very friendly and helpful. The entire premises is very clean with an excellent bar and restaurant area, and the beer garden right next to the river - what a gem! Also easy walking distance to the cathedral and the city, so with free onsite parking - what a bonus.

Our ground floor room was right next to the main road so a bit noisy in the morning, but we are early risers so not too bad for us but fir others it might be.

I loved the location of the hotel and the room was comfortable and well appointed and opened out onto the garden where you could sit and enjoy the river view. The shower was very good with good pressure and consistent hot water. The staff in the dining room were attentive and helpful. Breakfast was particularly good, with an excellent hot, full English!

There was nothing to dislike but the light on one side of the bed didn’t work and the bathroom could do with some repainting. I was interested in booking a punt along the river (Sunday morning)and the only information (in reception) was a card with contact details. There was no response until it was time to return home. I was told it wouldn’t be available until midday. I think it would be good to have had this information in the hotel, especially as the punt trip leaves from the hotel garden.