Spa is fabulous, amazing views over the bay

Struggled to get a spa booking, which is included in your stay. This was the second time at the hotel and the second time I was told there was no space in the spa. When I explained this was not really on, the spa receptionist did manage to fit us in. Whilst I understand the spa gets busy, if you do not book your room until quite last minute, it is impossible to pre-book the spa. External visitors should not take priority over residents. Luckily we were fitted in and the spa was lovely. But had we not, I would not have returned a third time. In my opinion, each room should get an allocated spa slot (even if it is only 45 mins) as that is the USP of the entire hotel.

Overall a really beautiful hotel in a stunning location. The public areas eg bar, restaurant and spa were absolutely lovely (11 out of 10!!)

The rooms were a bit average. We asked to be moved from our first room which was small and by the lift. The second room was much nicer but the oblique view of the sea and bay could have been better. It may be worth paying extra for a real full on view. The restaurant served lovely meals (fairly expensive) and the food was excellent. However service in the evening did feel a bit as if we were being rushed through and for £150 for two (including wine) this should not have been the case

room was lovely. Booked for my wife's 60th and booked a 'birthday package'. On arrival there was Flowers, Chocolates and a Bottle of Wine in the room. My wife was elated. We went for a spa session, my wife stayed for a treatment but when I got back to the room a member of staff came & took the flowers away stating they were for someone else! I was enraged as my wife had seen them. On her return she was extremely upset. There was NO apology & NOTHING in the way of compensate for the upset caused. It definitely put a dampener on her birthday, extremely disappointing!!! from a reputable hotel.

as above

Location. Outlook from our bedroom balcony. Variety of seating and eating areas. Spa. Restaurant food and most elements of bar food was delicious with excellent service from the staff. Room servicing. Reception staff welcoming and well informed. Bar staff were helpful and friendly and trained well.

On occasion there was insufficient bar service staff so they couldn't quickly attend to the numbers of guests and visitors. However they did not wilt under pressure and remained friendly and professional

Really enjoyed breakfast. The full cooked breakfast was very tasty and there was a lot of choice. The sourdough bread was lovely toasted! The view from the dining room was exceptional. Looking over Saundersfoot beach in the morning was amazing. The hydrotherapy infinity pool was great and lovely and warm. Very welcome on an unseasonably cool September morning!

As I have a bit of an appetite I was slightly disappointed with the evening meal we had. It was very tasty and I know it is ‘a la carte’ but the portions could have been a little larger! A very minor gripe though!

The hotel itself it overlooking Saundersfoot beach and very nice. Spa is lovely, pool and relaxation space with a view was epic. Could have provided some fruit or snacks in the spa, and bigger cups for water would be great. Staff were really helpful and friendly on checkout when we needed somewhere to store our stuff. The apartment is located a 5 minute walk from the hotel and near to local shops including a tesco which was very convenient. Super easy to walk down to the beach and restaurants etc. In terms of location couldn't be much better. It was very clean, nice decor, the bed was big and comfortable, slept really well. The kitchen had most things you need.

In the hotel, bar service was very slow. The staff we a little cold on arrival, could have been more welcoming. The apartment lacked a coat rack, and a clothes horse, which meant we had to be creative when doing our washing or finding places for anoraks/jackets etc! Could have provided some stuff for washing up, and more than one dishwasher tab. We were on ground level and the road outside is quite noisy as cars drive down it very fast so you cannot sleep with the window open, at times the apartment felt quite warm and stuffy, we couldn't work out how to switch the bathroom radiator off.

Absolutely loved the hotel, totally central to Saundersfoot. Stunning location overlooking the harbour. Room was really comfortable, great shower and had a balcony with a sea view. Food was stunning - breakfast had a lot of variety and you could choose a cooked option on top of the usual cereal etc. Evening menu wasn't vast but the food was delicious, great presentation of the food and the staff were really helpful & friendly. I used the spa during my stay and booked a full body massage. This was carried out in a room overlooking the harbour/Saundersfoot - stunning view. Massage was exceptional. Best I have ever had and the young lady was very professional and welcoming.

There was nothing not to like

Location, spa, staff, rooms, service

We were really disappointed the vegan food, it was incredibly overpriced what we had, the options for dinner wee dated and few, the actual meals were not to the standard you would expect for a hotel rate of £265 per night and the breakfast was shockingly bad .. like really really bad ..

I thought the food was excellent and fantastic service in the restaurant. The spa was amazing and lovely,helpful staff. The view was incredible and particularly loved the view from the infinity pool and spa room

If there was one criticism I would say we all were disappointed in the bedrooms. I paid £255 for a room and bathroom which was very small and looked very tired. Definitely think the room was over priced for what it was but I expect because we had a sea view that’s why it was that amount. I compared the bedroom to a premier inn which I stayed recently and that room there was very spacious with a lovely size bathroom and more than half the cost of the room in St Brides.

Excellent breakfast, Loved infinity hydropool. Spa staff and reception staff superb.

Did not sleep at all. Room boiling - radiator was not on but so hot - weather outside 21c during day. So do not know why so hot in Room. Opened window and left open during the night. But very noisy re road and Room overlooked car park. If had known Room overlooking car park would not have booked. Booked dinner for 8.15 but was not on list and waited 30 mins. Had cocktail in lounge beforehand but had to chase ( waited 20 mins) as the staff member had forgotten us!