The hotel itself is beautiful and clean, definitely has a modern touch and feel, the room was perfect it was clean cozy and had plenty of amenities, the bed was so soft and comfy slept like a log, the food is out of this world I had the cheese burger an chips with salad all locally sourced but the taste explosion was beautiful, all he staff was friendly had a brilliant laugh with them, they really made you feel at home and welcome definitely going to stay here again in the future and would highly recommend this hotel to anyone staying in or around the shepton mallet area.

There is nothing I didn't like

Everything! Really friendly staff that couldn’t do enough for you, great location with ample parking, close to the town and local amenities. Very comfortable bed, nice tea tray in the room and lovely continental breakfast included in room rate.

The only thing I can critique is the fact there was no key available to open the window. Totally understand the safety reason behind having the child lock but it was very hot and would have been nice to open the window a bit more, however, staff were so helpful and provided more fans to try and resolve the issue so I am being overly picky as it is the only thing about this place I can criticise.

Nice spacious room and would have taken three children in adjacent room. In common with a lot of places, hospitality staff shortages were very apparent but every effort was made not to let that affect our visit. Very interesting history behind the premises and with the possibility of being haunted.

Breakfast on a weekday could do with being available earlier, but you can't do that without staff! Two things we were happy with but which might affect some visitors. For those of a nervous disposition a haunted warning might not come amiss. The hotel fronts a mainish road but that said we were not disturbed by either vehicle lights or noise.

Absolutely needed the fan in the room as it ess really stuffy. There was a good deletion at the continental breakfast. I appreciated the gluten free bread but if I was coeliac instead of just gluten intolerant I would have needed a designated toaster. Also appreciated the decaffeinated tea bags

Bed/mattress was soft and a bit lumpy. 2 pillows each is also the norm so was surprised by only 1. The room was stuffy with a bit of a smell, which fortunately wasn't too strong . TV remote didn't work much.

I've stayed here before and was very pleased with all aspects so booked again. This time was the same. Excellent in all areas. It's fantastic value for money with clean, well appointed rooms and the best thing about it is the staff. Friendly and accommodating. Laid back but professional at the same time so that you feel very much welcome and looked after. Definitely booking again and have already recommended to family and friends.

There wasn't anything I didn't like.

The accommodation itself is lovely and close to longleat. It's good value for money and clean.

On booking.com app it states breakfast included. On the first morning, we ordered a cooked breakfast for the whole family as it was included with the price. After breakfast, the staff asked how we would like to pay. We pointed out what the booking said, but apparently, it only included a continental breakfast. They had plenty of opportunity to tell us as they had informed us of the breakfast times on arrival, and we had friends staying aswell and they didn't tell them either until it was time to pay. A clear sign stating the costs or staff that informed you when checking in would stop this happening again. Booking.com website states only continental, but if you book on the app like I did, you won't get that information. Also, the mattresses were thin, so slightly uncomfortable.

Would recommend, in a good location. Beautiful area, not far from Cheddar Gorge or Wookey hole and the beautiful town of Wells. Would recommend all of these places. Staff were very welcoming at the Well Inn and hospitable for our large group. Rooms were clean, beds comfortable. Drinks very reasonable, food was good nice continental breakfast included. Parking good.Overall I would certainly recommend.

Few DIY issues that could be addressed quite easily. Bunk bed in family rooms are bit noisy during the night. Chef wasn’t available for a cooked breakfast one of our days.

The staff were great so welcoming and friendly, couldn't do enough for us just great! The family room was great and bedding and beds comfy. Continental breakfast which was included was just lovely plenty of choice and option to have a cooked breakfast. We are in the restaurant night before couldn't fault the food and the service. Would happily stay again when passing through the area. Really nice place, staff and facilities

Friendly welcome and lovely staff! Clean and well maintained place and overall great stay.

Downside was the stairs with no lift as we was using the bassinet pram for a baby to sleep in (he doesn’t get on with a large cot yet) so we just had to use the bassinet, which wasn’t an issue but something to consider if you have similar arrangements. No fault of the accommodation though as it’s more something specific for our stay.

location of the property was perfect for me near to the Shepton Showground. Lovely old building with what appeared to be a fresh refurb with feature Well in the bar area.

The double glazing does a great job of holding the road noise back to an extent but as the building runs beside the main road obviously it is noticeable. A room at the back of the building probably would be best choice but even so the noise didn’t detract from my otherwise very pleasant stay at the Well.