Room service staff are rude and careless, we ordered room service. The gentleman on the phone was very rude. first thing. when we told him that we wanted to order he immediately said you will have to come and pic it up yourself, left me wondering what was the point of having room service if you will have to go pic up yourself. he went ahead accepted the order but he mentioned that it will take like an hour and a half since they were busy and i really understand that, so i told him that's fine with us. I ordered a bottle of wine but when the food was delivered it was just one cup of wine and the food had spilled in the bag it was not really a good service I expected.

Pool very noisy lots of kids and noise on the weekend. Some of the guests smoke outside and then go back to room and stink the room. Those guests are not penalized for leaving a stinky room or charged an additional fee. First room I was given the minute I opened the door, stunk like smoke. Some people smoking outside the dining area.

No smoking at all should severely penalize guests. No scrreaming kids.

The room was very spacious and clean. The pool area is very nice and open late. The staff was really great and I appreciated the effort to change up the breakfast every day. I took my niece with me on a 5 night work trip, and this was just the right kind of space for us.

There was a wasp's nest near the elevator that I reported to the bar manager and nothing was ever done about it 3 days later.

Besides the room being extra nice.........handicapped....... KAREN at the from desk was exceptionally nice and helpful!

Your handicapped rooms should be on the first floor not the 4th and 5th floor. Ours was on the 4th......took forever to get hot water.

Very clean, comfortable has all the amenities that I needed and option of providing anything I didn’t bring. Great breakfast selection that came with the suite and yummy omelettes every morning made by chef.

Shower door did not close properly but maintenance was quick to fix it right away when I addressed the issue. Staff was always friendly and professional the whole week while I was there.

The staff was exceptional and very friendly. The hotel provided us with breakfast that was cooked. The pool was awesome. They have a guest laundry Room, for a small fee you can wash your clothes. The also provided cocktail hour everyday with snacks. The room was a great size, we all weren’t on top of each other.

I can’t complain it was a great place

I was staying there pre and post operation. The beds were awesome, lots of pillows. Bathroom was comfortable with the high toilet. Grounds are fantasticly beatiful. As we were leaving we asked for a bottle of water and it was given to us gratis.

Direations to our room were confusing but thanks to the help of Manny we got into our room successfully.

Location, great breakfast and evening receptions.

they were doing repairs to the pool and hot tub heater and the outside fireplace. So with the weather a little cooler we missed these things. Also they never turned in outside heaters at the restaurant. With Covid abounding in the area we would have appreciated the opportunity to eat outside.

Nice pool, clean rooms, good breakfast, close to some shopping and dining

The girl that checked us in was nice enough and efficient, but the man at the desk that evening was rude and grumpy. The staff at the breakfast bar were excellent and the most friendly people we encountered

Everything else but the front desk!

Front desk employees gave some of the most incredulous answers when we requested to move to the "vacant" room next to our other family members ..... first it wasn't vacant when we were previously told it was, then they had no idea when it would be available because of cleaning staff (which we saw cleaning the day after we arrived) & the most outrageous comment was on about our third day when front desk called to say they had a room close to our family but she "could NOT" give me the room number until I received the room key. Who would ever pack/move all your belongings for almost a week's stay without knowing where you were moving to?!?!? Needless to say we decided it was not worth the hassle to move the last days & stayed in 214.