This is our 3rd visit to the hotel. I couldn't find a room on their website for the dates we were going to be in Hollywood. I decided to try Booking.com and was so happy to find the perfect room!!! We love the unique style of hotel, great location to safely walk over to Hollywood, and the customer service desk and snacks are a hit for our family.

Our bed was a little uncomfortable. Also, there was a group above us that was very loud until about 2:00am. We were fine to hear them be loud. I was concerned that something was broken. It sounded like they were moving furniture all over the place. It was clearly kids in there. Not sure if there was an adult to supervise.

The location is great for the classic Hollywood experiences. The continental breakfast is a nice feature, although I would prefer to have access to more proteins; the 24/7 coffee maker is a great boon The staff is unequaled in attitude and service!

The bedroom proper was a lot dimmer than I prefer. The windows are almost full width of the exterior wall (rm 102), but the particular geometry just doesn't allow for much light. There are only two heavily shaded lamps whose controls were not immediately easy to locate and operate That is even more problematic in the evening when trying to dress for a night out.

The staff and customer service was exceptional Kevin and Nick went over and above to make our stay amazing ,the complimentary snacks ,ice cream ,sodas and the popsicles made our stay so much fun.

Though the hotel was older 70s style if you stay knowing that you won’t have a expectation of it being luxury for Hollywood. It just had a good vibe. Get the room with Veranda over the pool that’s the only thing I wish I booked.

The amenities, free food, snacks, and beverages. The atmosphere was great, especially in the pool area. Free laundry. very helpful and friendly staff.

The hotel is in a very old structure, and while that had it’s charm there were also some downsides. The walls were very thin, and both nights our downstairs neighbor (who I’m pretty sure is a full time resident) would play their music at a loud volume (1:00am and 11:00pm, respectively). There weren’t window coverings for all the windows so very bright light shines into some rooms throughout the night. There was also a lot of street noise. The grounds, and our room, were visibly run down, but there was an effort to make things as clean and nice despite this. If you are looking for a standard hotel experience don’t stay here. But if you like a funky, quirky, retro vibe this is the place for you.

This place is sooooo good. All the free inclusions from the snacks to the free laundry service. Always fresh pool towels and sunscreen. The kids loved the popsicle hotline!!The staff are lovely, and can help with any question, whether it be transport, attractions, and just general help for tourists. Even the CEO and GMs get in and do the work, and happy to chat. The morning magician Alfonso also a great asset. Having a full kitchen is so handy. What they promise is what you get.

The place is a tad run down if you look closely, but not enough to distract from the stay

The location was great, having a self-catering apartment with the buffet breakfast worked really well with the family. Secure parking and the laundry service was amazing. All the little extras like the soft drinks and snacks were great. The pool was lovely. Beds were very comfortable and supportive. Continental breakfast was good. The small independent boutique style hotel is charming.

The accommodation is really tired. It's perfectly functional but on a tour from NYC and Vegas this was the most expensive place we stayed per night but the poorest quality by far. The staff are wonderful and made all the adaptions they could to make our stay as pleasant as possible but they only have so much to work with. If we were lucky enough to visit LA again then we would definitely consider staying here but a refurb of rooms is overdue for sure.

Free DIY laundry, DVDS, clean rooms, and super friendly staff (special shout out to Thomas). I came with teen boys and they LOVED the free soft serve ice cream and snacks. I can see the unlimited free snacks being tough to regulate with younger kids, but with all the helpful staff, I’m sure they can help make it work. Seriously, why haven’t other hotels thought of these cool ideas to make your family comfortable? Oh, the pool is warmed to the perfect temperature and great music playing in the background. One block from walk of fame and Chinese Theater, we saw an IMAX movie while here. Easy 8 minute drive to Universal Studios (on streets, not freeway). While the place looks a bit cheesy from the outside, the rooms are updated with nice, comfortable beds and decor. The rooms are good (not amazing), but this is a family friendly place and not the W Hotel. Seriously, if you are looking for a place with a family to stay in Hollywood, this is it.

Not much negative. The breakfast is very simple, but they still offer something during COVID.

Wonderful property with friendly staff, great location and great set up for kids. Free laundry service was fantastic too

We got put in a very small room with no balcony, with an air conditioner so loud we couldn’t use it. To cap things off the sheets were old and scratchy and pillows too soft - not what you expect from such a nice place

The location was excellent. The hotel was peaceful despite its central location. The staff was very friendly and dedicated to providing quality service and personal attention.

The hotel is old, and it shows. The outlets in the rooms worked sporadically and likely were not very safe to use. The breakfast was okay but a bit limited.

The staff were so lovely, always there to help and offer support. The extra touches of free snacks, breakfast, drinks, Ice cream, popcicles, magic shows at your table and laundry done for you make it an amazing place to stay! My kids absolutely loved this place and we had to drag them away each day to go and sightsee!! It's a perfect place for families and close to all the touristy things you might want to see.

Some of the other guests took advantage of the 24 hour pool but ignored the reduced noise policy at 9pm. The walls between apartments are thin and some guests weren't as considerate as they could have been. Not the fault of the hotel however.