The view of the hotel is excellent

Service is really bad , always nobody pick up the service line , the food left by the previous guest is still in the refrigerator, can't believe this is a 5 star hotel ?!

The views were my favorite part of the stay. The best views I've ever seen. Also the rooms and halls were very clean and the staff's appearance was extremely professional. The outdoor mall is about a two minute walk away.

One of the valet members seemed impatient upon arrival. I wish there was a fridge and microwave in my unit. Wish my room was a bit bigger.

Everything was outstanding, possibly the best hotel I have ever stayed at! The staff were very helpful and nice, and overall we felt very well respected and valued! The hotel has amazing bars and restaurants at the top floors with breathtaking views! The room service went above and beyond with a lot of cute touches in sorting out our room everyday!

The only confusing thing about the hotel was the lobby and the elevators, but not a big deal at all, just different! The lobby is at the 70th floor, not the first! And there are two sets of elevators, one set covers levels 1 to 31, and the lobby, and the second goes to levels 32 to 70! So if you're at level 35 and want to get out of the hotel you will need to go to level 31 and switch the elevator!

The hotel is centrally located around shops and restaurants. The hotel has great views and the rooms are modern and comfortable. The beds and pillows were amazing. The hotel was clean and neat, and the staff were professional and very helpful. When I go back to L.A I am defenitely staying at the InterContinental.

N/A

The service was really good. The staff are awesome. And the rooms and overall place was very clean.

There should be an easier way to inform guests of how to use the elevators. There is a placard in the keycard booklet that is given to you, but its easily missed. And you only get it after youve somehow found your way to the 70th floor. The food was not nearly as high quality as I'd like. Especially with the price paid. Although I did enjoy the buffet. And my filet mignon at spire73 was great. Otherwise, for the price points that is merely to get money out of the consumer, I would have expected much better quality. Still, I'd come again.

Fabulous hotel with spectacular views over LA. Very friendly staff and smart modern rooms. The slightly odd system that requires you to go to floor 70 for Reception each time before travelling down to your room floor means that you get the see the amazing view every time. Large rooms very nicely decorated. You get used the the lift system and its a small price to pay for such as classy hotel!

The pool - they have a terrible system where you have to pay to reserve the nice loungers in the sun. This means that on my first day we couldn't get anywhere to sit as a family together despite there being two whole sections of loungers and cabanas empty in the sun while everyone crowded into the small shady area we were allowed to sit in. It makes the whole experience cheap unlike any other hotel we have ever stayed at and meant we avoided using the pool. When paying that much for a nice hotel room you feel using the pool should be included but it just felt like an area they were trying to save for VIPs (though clearly none came as the nice areas all remained empty!) It let the hotel down.

Absolutely fantastic! My recent stay at this hotel was nothing short of extraordinary. From the moment I arrived, the staff greeted me with warm smiles and a genuine eagerness to assist, making me feel truly welcome. The view from my window was absolutely breathtaking, adding a touch of magic to my entire experience. One of the highlights of my stay was the fantastic breakfast that was not only delicious but also offered a wide variety of options. The pristine pool and well-maintained gym provided the perfect opportunities for relaxation and rejuvenation. What truly set this hotel apart was its flexibility. The option for early check-in and late check-out was a game-changer, allowing me to maximize my time and enjoy every moment without feeling rushed. Additionally, the thoughtful advice on when to leave to catch my flight added to the overall convenience and made my departure stress-free. Without a doubt, I will eagerly choose this hotel again for my next visit to LA.

Everything

Nothing

Amazing view (45th floor), clean room, professionally and luxuriously displayed, wonderful staff who were helpful from start to finish, location was great, bathroom material was more than what I could ask for, especially the dual shower and bath

While bathroom was a dream to use, the lack of airflow in the toilet room was a bit rough (3 guys in a hotel room who were eating badly all weekend), minifridge was filled with sensor-based drinks (would rather it be empty but I get it), was staying in room while workers were on strike, so our room got a bit messy towards the end

I recently had the pleasure of staying at the InterContinental - Los Angeles Downtown, an IHG Hotel, and I cannot say enough good things about my experience. The hotel was beautiful, with stunning views and all the amenities one could ask for. But what really stood out was the incredible service provided by Guadalupe, my room attendant. Guadalupe was an absolute delight to interact with throughout my stay. She was always available to assist with any requests, big or small, and her attention to detail was truly impressive. She took the time to make sure everything was just right, from the placement of the towels to the arrangement of the pillows Thanks to Guadalupe's care and attention, I felt truly well taken care of during my stay. I cannot recommend the InterContinental - Los Angeles Downtown enough