Room with great view and balcony overlooking the river but an odd shape because of the shape of the building. Well equipped and we went to Sweetie Pies and were able to get granola, yogurt and berries as well as fruit juice rather than pastries. Plenty of parking outside and the hotel provided a voucher so no charge. Easy walking distance from the centre and good choice of restaurants.

Some noise in the evening from the restaurant next door but it closed at 10pm and we did stay over the weekend.

The room was spacious and clean. The staff were really helpful and catered for all our needs. The breakfast served at the bakery next door is really tasty and offers lots of different options! The location was excellent and met our expectations as we wanted to enjoy downtown by foot!

The sink was in the room, it was a bit weird and every time one of us wanted to wash their hands, the other was awake. Not a huge problem but certainly wasn't expecting it!

Location, choice of restaurants a few yards away, Sweety Pies breakfasts, our room in the Hatt building, friendliness and efficiency of staff.

We were staying for 4 nights and the room we were originally allocated was rather dire, overlooked a parking bay and had large pumps or some such facility running noisily on and off all night. We raised this with reception and they immediately moved us to another room in the historic part of the building which was excellent

I like it’s location a lot, it was close to pretty much everywhere, the staff was really nice. We arrived several hours earlier than anticipated so we went to get some food and they managed to get our room ready very soon. The rooms were clean and neat, the service came and clean again while we were out which I thought was very nice of them. I think me and my family had great experience in this Inn. Unfortunately I was not able take pictures of the room because we turn it into a mess every time the service would come, which again I was really grateful for. By the way the sweets they brought were really good a really nice detail.

I liked a lot.

The location is walkable to so much. We walked to the wine train, restaurants and shops. The Riverwalk area has kayaking, SUP, fishing. The hotel was very quiet, the bed was very comfortable and the linens were luxurious. The gardens were gorgeous.

The included breakfast included two large, sweet pastries. Although they were delicious, a savory or lower calorie/carb breakfast option would have been nice. Perhaps fruit or cheese and one pastry?

Loved the location. Could walk to restaurants, pubs, shops. Location was perfect for our visit.

The room was very nice, but the bathroom was quite small and the doors did not close properly and had a gap. I never felt like the bathroom gave me privacy. There was very little room to open the bathroom door if someone was using the vanity outside the bathroom. Next time I would book a larger room if I am able to. The room itself and amenities were very nice though.

Great overall facility location-especially enjoyed our room location (220?)- beautiful view of the river from the balcony. Room has a unique layout- very comfortable. Check-In was welcoming, courteous and professional- from the Front Desk clerk to the Bell staff. Maid service was unobtrusive- they checked in with us to see if everything was "ok" - gladly gave us coffee refills- then left us alone.

The Pastry shop where breakfast vouchers were redeemed seemed chaotic- food was good- service/process could be improved. (Wait time seemed excessive and couldn't escape the nagging feeling that somehow they're going to screw up the order. (They never did, I might add, but you definitely got the sense that something could go wrong.)

Location is excellent, staff were lovely and the relationship with Sweetie Pies provides a nice breakfast option.

The restaurant Celadon is essentially within the hotel so creates quite a bit of noise during the evening. However they seem to close by 10pm so it's not a major issue and imagine rooms on the other side of the hotel would have no issues so it's only a minor complaint.

Love this property it’s super pretty and cute and historical. Room was a really nice size but our bed was a double I thought I booked either a queen or a king so that was annoying. It a really large room which for the 6 days we were there was good but it could definitely use an updatee

Double bed for two

We had a room in the historic building. It was large, comfortable and full of character. Previous comments about lack of carpeting. over the historic wood. floors have been addressed. Good to have free parking in the lot directly outside the hotel

Arrangements for breakfast at an adjacent bakery are a bit quirky but add to the experience