The front desk staff was exceptionally polite. They were able to check 9 of us in within minutes. They were extremely helplful with any questions regarding where to go, etc. I love the breakfast tickets for Sweetie Pies. The food was great and it was unexpected that breakfast was included. I can't say enough about the staff and the location. Very clean. They even let us use a conference room one night to get together with friends since it was cold outside. A wonderful stay. An added bonus is they have great restaurants on the premises and a lovely gift shop.

Honestly I can't think of any complaints or things I would change.

We loved the location along the river walk first and foremost. It was walkable to several restaurants and tasting rooms. We also enjoyed the complimentary pastries and coffee in the mornings. The staff were exceptionally helpful, and we want to thank Henry especially for all of his recommendations. We also got to participate in a complimentary wine tasting in the lobby during our stay, so that was a nice touch.

The facilities could be updated a little, but overall no complaints

Very clean and the location.

The hotel staff provided us $10 credit to eat breakfast at “Napa General Store” and when going for breakfast at this place an individual by the name DREW treated us very rude and nasty. We decided to go somewhere else for breakfast because we didn’t have the time and energy to deal with miserable individuals like DREW. Her disgusting attitude ruined our morning. DREW needs to check her mental health. Big THANK YOU to check in desk BRIAN and bell desk JONATHAN and his trainer.

The location was fabulous, the facility was fabulous. We loved the bakery, the restaurants, the gift shop and the comfort of our beds.

Our first night, the people in the room above us were up at 5.00 a.m. and made a lot of noise. The ceiling is definitely not sound proof and so we were up much earlier then we would have liked! As mentioned to reception, to plug in the kettle, I needed to unplug one of the other 2 appliances, as there was only one outlet location there. This was a bit inconvenient.

The room itself is amazing and the staff is friendly. They accept dogs.

The hotel doesn't offer much outside the room. It is located in a nice area, but the price paid is too much. There is no pool or anything great about the hotel. I had a room on the third floor of the Plaza building with a view over the river. The view is not worth it. There is a busy road behind it which kills the vibe. Toiletries are not the best ones I've seen. The breakfast is also not a complete breakfast, but a box of 4 pastries from the local shop.

Sweetie Pie was great! Room was very comfortable. It was also spacious. Internet worked perfectly (which doesn't always happen in hotels.) Room was clean.

Could have been more electrical outlets. You have several available but we seem to have so many electrical devices. Room was a little warm. Tried to cool it down but really wasn't able to get it down below 68.

Room with great view and balcony overlooking the river but an odd shape because of the shape of the building. Well equipped and we went to Sweetie Pies and were able to get granola, yogurt and berries as well as fruit juice rather than pastries. Plenty of parking outside and the hotel provided a voucher so no charge. Easy walking distance from the centre and good choice of restaurants.

Some noise in the evening from the restaurant next door but it closed at 10pm and we did stay over the weekend.

The room was spacious and clean. The staff were really helpful and catered for all our needs. The breakfast served at the bakery next door is really tasty and offers lots of different options! The location was excellent and met our expectations as we wanted to enjoy downtown by foot!

The sink was in the room, it was a bit weird and every time one of us wanted to wash their hands, the other was awake. Not a huge problem but certainly wasn't expecting it!

Location, choice of restaurants a few yards away, Sweety Pies breakfasts, our room in the Hatt building, friendliness and efficiency of staff.

We were staying for 4 nights and the room we were originally allocated was rather dire, overlooked a parking bay and had large pumps or some such facility running noisily on and off all night. We raised this with reception and they immediately moved us to another room in the historic part of the building which was excellent

The historic room that we had was full of character and luxury. It was a real breath of fresh air having stayed in a few basic hotels during our road trip. Yes it is expensive but it’s a great location, It is a luxury hotel.It’s a shame that there isn’t a bar or catering facility in the actual hotel. But overall very enjoyable.

Unfortunately, only offering for breakfast is pastries, which is what we’re trying to avoid eating, but apart from that everything else was okay