The location is pretty good. Close to the airport (and they provide a free shuttle) and the Karina light rail station, which is on both the blue and green lines. Not much close to the place except a small gas station with accompanying convenience store and a Denny's, so you won't starve. You can also get food delivered or have some snacks in the lobby. Free tea, coffee and water most of the day, until it runs out in the evening and is not refilled. The rooms are comfortable and there is a laundry room on the 7th floor. Bring quarters.

Wish they would refill the water, tea etc. when it runs out and provided a microwave in the room. There was also an incident upon checkout with a girl at the front desk who seemed either stoned or too sleepy. She dragged my suitcase in from the front door and tried to open it. I asked her gently what she was doing. She seemed very, very out of it. Please check on your employees' welfare and let them sit during the day!

Great location to get downtown easily and have access to the freeway. The rooms were spacious and the wi-fi reliable, the workspaces on the lobby level worked well.

We were on the side of the hotel that the pool was located at up on the 7th floor and the pool noise was load well after the 10pm time it was supposed to close. The breakfast waitstaff came across as not wanting to be there and that meant that plates were not cleared/provided and the actual breakfast supplies (sausages/coffee/plates/cutlery) not replenished. It was a busy weekend. You had to pay for parking too - didn't read that when booking, so just a heads up.

The staff were very informative and nice. The breakfast was wonderful for 6am in the morning for a family of five traveling to Kauai for 9 days. The shuttle was on time 6:30am (we made reservations the night before), left the SUV at the hotel for a very reasonable price and we were on our way. 9 days latter we called the hotel at the baggage area and they told us to meet the shuttle at #10 and there they were, 10 minutes later. Thank you Hyatt Place for making everything easier for a very tired family of five.

The hotel is very conveniently located right off the freeway in San Jose. The bed was very comfortable. The shower had great water pressure.. The bathroom is a nice size ,very comfortable., The Best thing was they had a shuttle to the airport which was wonderful !!!and I could leave my car there overnight and paid a minimal fee! That was the main reason I picked this hotel I was very close to the airport

I only stayed overnight. I flew out of San Jose airport, so there wasn’t very much not to like it was a very nice hotel.

That was most I like the breakfast was good and coffee service all day. most hotel do not have this day. I do love this hotel. This hotel was my favourite the Helton. I am Helton member , not after stay in Hyatt. so, I love Hyatt from now on.

I did have little problem on desk. I was not happy that I was lock out five hour do lock communication between Booking.com and Hyatt desk. I still don't know who is responsible for that mess I was in. it is cheaper but sometimes going third party. it can be problem.

I think the property was really nice and I overall felt safe with the work location, buildings nearby, which provided a nice little walk around the area.

It’s nothing against the property, but there is an RV that’s outside and that couple inside of it have two really big Rottweilers, which I can’t tell if they have their dog on a leash all the time, but as somebody who walks around with a pet or just individually it can be pretty intimidating.

new super clean, well-maintained very close to airport casual atmosphere of lobby and bar area - an inviting gathering place

- limited menu at bar restaurant, especially since there are no other dining options close by (the food we had was very good, though) - short-staffed at bar restaurant - no bartender, so only beer and wine served - and the one staff member serving was on a break so the bar closed for half an hour right after we ordered our dinner, leaving the guy working the reception desk to try to cover the bar as well - lack of communication regarding shuttle service - we requested shuttle service when we booked, but were not told we needed to phone on arrival. We waited at the airport and the hotel shuttle even drove right past us before we figured it out. Not a great start to our stay, and it could be easily avoided.

I felt so comfortable here as a solo traveler. The room was beautifully designed, spotless and perfectly comfortable. Great, quiet HVAC in the walls. Delicious smelling soap. Great hot breakfast and options for dinner in the lobby lounge. Lots of great nooks and work stations to work remotely. Literally 3 minutes from the airport.

Wifi was a weak in my room. I wish I had checked in earlier to swim in the outdoor pool.

Breakfast was amazing. A number of choices for every taste. Hot plates and fruits available. Appreciate the fact there was not a pile of candy-like options...

The fact that I had to pay extra for the parking... It is something that I always dislike in a hotel. Even if the cost was not too big I strongly believe that parking should be complimentary in a hotel of this size and brand.

The room was nice and close to where we were going. It wasn't noisy for it being so close to busy roads and an airport.

The front desk clerk charged me twice because I showed up late. He said it would go away after I checked out. I talked to the front desk clerk in the morning, to make sure it would go away. He didn't understand why he charged me twice + deposit when he was only supposed to charge me the deposit...