The location and accessibility highways are trams into the city was fantastic, considering we were traveling for a concert. Staff was fairly accommodating and addressing any issues and modified some of their practices to celebrate the concert, even giving guest some gift bags.

I didn’t like that there were issues around the breakfast, being a booking genius member. Their weight staff was incredibly rude. We were served with a check before we even sat down and then because we continue to order food we were persistently being charged more, which could’ve been avoided if they were not so aggressive in the first place. When I address the issue with staff regarding the the effort to obtain a complementary breakfast they were very accommodating and provided a one time voucher is there continuing to address the issue with their headquarters. Overall, the food or breakfast was OK but the service was terrible.

Tj and Cristina were very helpful and I will stay at this location instead of the Marriott across the street from now on when I come for work.

I thought the lunch and dinner food exceeded my expectations, however the breakfast food was a little bit too "cheap" compared to the quality of the other meals. The eggs felt powdered or fake, and the sausage was unappealing. I would suggest doing Ham over Sausage if possible because the bacon was too fatty.

Very sweet knowledgeable staff who fixed all the problems we had. The room and hotel were very clean, good view, and safe. Would definitely stay here again.

Booking did get our reservation wrong. The name under the room was mixed up, making it harder to find. Then we were put into a handicapped room which didn't work for us since the bed wasn't big enough but the staff was amazing and fixed everything right away.

The day staff at the front desk was exceptional! I think his name was Jacob or Jake. He was extremely helpful and apologized that the staff didn't explain anything to me when I checked in. He figured out and explained the charges and was very friendly.

The night staff member seemed more annoyed than anything. She didn't explain anything, including why I got a room with two double beds when I booked a room with a king bed.

How comfortable the room was

My stay was too short...lol...there was a problem with a construction truck blocking the drive by the front entrance my husband is disabled and in a great deal of pain he had to walk quite aways to get into the building...instead of being able to be dropped off at the main door...

Everything was as expected based on the description.

There were no luggage carts for us to use and only one working elevator for the entire hotel. The staffs response to this was “ oh someone was probably using it and left it in the hallway”. Maybe get some more carts? The Last thing I want to do after traveling all day is carry all my luggage up to my room. There was an alarming sign when we checked in about cars being broken into in the parking lot and then we were charged a fee to park there. What are we paying for ?

Convenient location for our needs

Breakfast was minimal and price was excessive for the offering. For the price, most places offer complimentary breakfast, the meal was marginal. Had I known the price I would not have had the breakfast.

very nice. great selection. little pricey tho.

Nothing other than price of breakfast. Oh and they charged us for the room 2x but was quickly corrected once we got home and noticed the extra charge. Your office person was very nice and got the problem resolved right away.

The rooms very clean and front desk staff very friendly

When we went down for breakfast there was some food items so my friend and I got some cereal,milk,fruit and oatmeal thinking it was complimentary because the food was on the counter as is most hotels but before we left a ticket for 13.08 was given to us. Had we known we would have done something else

The night manager when we checked in was very very rude she told us she couldn’t find our reservation I had to call booking.com 2 times to try and get out confirmation sent over to her. She kept saying there was nothing she could do.