The suites have been recently renovated, so they are fresh. Decor is really nice. Swimming pool open to 10pm which I thought was great if you wanted to swim after the parks. Bus available to bring to parks 3 times in am drop back 3 times pm. Staff were friendly.

Breakfast wasn't always the hottest.

Breakfast was great but it was a little repetitive.. coffee is delicious ! Nice big clean rooms. Front desk was really nice and helpful. Cleaning crew was nice. Pet friendly. I recommend it.

Pool was not heated. And even though it was a little cold outside for December we were looking forward to using it. When we went it was full of kids jumping and screaming when we were there, Maybe a school trip. The hot tub/ Jacuzzi outside had around 14 kids . So no one in my party of 6 had the chance to enjoy it for a couple of days. But I do like the hotel and staff

Breakfast was great with healthy sugar free options such as chia pots and overnight oats. The room was clean and spacious for the four of us and the beds were comfortable.

The initial room we were given wasn’t what we’d booked meaning our teenage children had to sleep together for the first night. This was frustrating after a long flight and meant we had to repack and move the following morning with no compensation offered. The gym had a Peloton bike but it wasn’t connected to the internet and no-one knew how to connect it, rendering it useless. We were directed to the Hilton across the car park who also had a Peloton in their gym but this too couldn’t be connected to the internet. They’ve clearly invested in good equipment without training their staff which is annoying.

The breakfast was good. They offered a good variety of things to choose from. Staff constantly was cleaning and keeping up with refilling items running low for breakfast. They have room service available everyday. Everything was clean. I would stay again. Also loved being able to take a shuttle to Universal studios with my family to and from the hotel.

The elevator takes a while. And I would have preferred the room didn't have carpet. But it was still well kept.

Very clean hotel with excellent breakfast

There was some maintenance work to the roof which shut off some parking areas. This didn’t reflect on the hotel as it was excellent and I would still highly recommend it.

we really enjoyed our stay here. The wonderful women at the front desk, who checked us in, was amazing and so accommodating and extremely helpful. The room was very nice, clean and spacious. An excellent location for universal.

This really isn’t a complaint just a suggestion. While the free breakfast had a lot of variety, there wasn’t anything a vegan could eat except a banana. so I’d love to see one vegan option.

The rooms were nicely set up, and having a suite with a separate sleeping area, and kitchenette was very nice. Having the extra space was a plus. The morning breakfast was great with a wide variety that changed every day. There was a cocktail reception on Wednesdays, but since we booked Saturday -Monday we were unable to attend. Perhaps think about maybe adding a weekend day to allow more access to this perk.

There were a few things that needed to be attended to repair wise, also encountered cockroaches in the kitchenette area. There was a slight need for general updating. The entrance to the property, which is your first impression, also was in shambles, needing repair to the driveway and some landscaping. Additionally I booked a King Sized suite, and was given a suite with two queen sized beds. Upon arrival the front desk allowed a person who was a part of my party, but not staying in my room nor paying for my room to check me in without any verification from me which let to billing problems that were straightened out.

Staff friendly and professional. Accommodations were clean, comfortable and spacious. Hotel's breakfast is sufficient, with healthy options. Universal was a very short drive away, shuttles to Universal offered by hotel. Would definently stay here again.

Nothing I didn't like.

My wife and I had to evacuate Tampa when it looked like Hurricane Ian was going to hit directly. We were one of many. Because so many people like us had to leave with their pets, the hotel was gracious and waived the mandatory pet fee given the circumstances. They even provided dog treats and puppy pads if the dog needed to go during the storm. We picked this place as it was a suite with a separated room, living room, and kitchenette so we could make our own meals and set up work stations. The staff was probably concerned about their own homes as the hurricane crossed the state, but they stayed on property and were very professional and helpful at all times. Just a shame this trip was for hurricane evacuation and not a more enjoyable park visit.

Could use another bellhop cart as there was only one and people would keep it and not return it. Maybe require something like a drivers license to check it out so people would have to bring it back in a timely manner (or you would at least know who had it and could go get it back).

The room/suite was good and spacious and had two rooms. and a small kitchen. There was a TV in each room and a great range of channels. The bathroom was a good size too. The beds were very comfortable and the aircon system worked well. We didn't hear any noise whatsoever from other rooms, so the rooms seem to be very well soundproofed. We were also able to buy tickets for Universal on-site, which were the same price as directly online.

All utensils at breakfast were non-biodegradable single-use plastic. Plastic glasses were also used along with plastic plates. Everything was discarded into a single bin. This disappointed me that there is no recycling or a move away from single-use plastics. I nearly felt guilty each morning discarding this amount of plastic.