location

construction, difficult to get a hold of front desk from rooms, slow elevators

Friendly reception, effective check in and check out. Valet guys friendly & professional. Gym generally well equipped. Gym mats would be ideal. Hotel is good middle class. Can be recommended from my point of view.

Maybe nowadays carpets in the rooms are not up to date. Hygiene problem... I would like it better if in the welcome email, for example, the valet parking information was correct. It says $27 plus tax. In reality it is $35 plus tax. The guests account can handle that, as a well known hotel I would not want to allow myself such inconsistencies.

the property had everything we needed. employees were very friendly and very helpful!

I understand the hotel has their rules. But was not happy that they did not make an exception to allow pets during the hurricane as they did with hurricane Irma. However, it did appear that there were some dogs allowed by employees of the hotel. did not look good when paying guest were not allowed to have the same option.

Lovely, clean hotel in a great location. . Room was a great size. Staff was very friendly & helpful.

Thought odd the bellmen did not offer to help with luggage when arriving but did when leaving. Beds were a bit soft and had ruts in them & bathroom was quite snall for 2 people, with no space for toiletries.

The location is really good, nearby a lot of restaurants and bars. Staff was friendly and we could enter in the room before 4PM which I consider a great customer service. There is a restaurant and a Starbucks conveniently located in the hotel which also adds value to the stay. I will for sure stay again in this hotel.

The breakfast menu in the main restaurant was not attractive for us but I don't consider it a negative aspect since it is only a matter of preference. Service during the breakfast was also slower than expected.

The location is close to everything, walking distance or a very short ride to restaurants, Pier Street, bars, etc. The hotel is nice, the lobby is big and clean. nice facilities. Good safe bet when you dont want to spend $300+ for a room just a mile away. Your wife will be happy you selected this one instead of the small boutique hotels down the street.

I thought they had onsite parking but they don't, it is valet only ($27 bucks). Or you can park at one of the parking garages down the street (about a block or two away) and pay $10.

Loved the hotel overall, the salons for hanging out, the service provided. Enjoyed staying in the Pure room with an air filter. I think I slept better!

Everything bought at the hotel was shockingly expensive. I got hot tea (hot water and a bag) and it was $5 plus tax and tip. The breakfast was not worth the price. Also the bathroom was very cramped.

We didn't have breakfast. The hotel was within walking distance to the Dali and restaurants.

The carpeting in the room and the hallways was old and warn. It made the areas look dingy.

The staff-all of them are exceptional. They seem to like people. The location is excellent. We walked everywhere seeing the pier, Dali Museum, Central St

Parking was a little expensive but again, the location made it ok

nice property and friendly staff.

housekeeping available upon request, but it took 2 requests for actual housekeeping to occur.