I love the carpet in the room the whole set up was nice

The property was nice all around only thing I didn’t appreciate is I booked thru booking and It stated I pay at the property so i didn’t like the fact that I didn’t arrive at 3pm that I assumed the front desk clerk assumed as well that I wasn’t coming just bc I wasn’t there by 3pm no where did I inform anyone that I would be checking in at that time bc i wasn’t sure I would make it at 3pm so I had to make a payment over the phone to secure my room which I was actually staying two night and after I went ahead an payed for one night the front desk clerk still ask me was I’m sure I’m coming after I already twice stated I was coming into town for a concert

The host at the time of check-in was very helpful. we found some issues with our room right away, and he assured me i would not have to worry about any extra charges.

the cleaning staff needs replaced. we found a cigarette butt in the bathroom behind the trash can. a frostbite frozen pizza in the freezer. the comp. shampoo and conditioner were not replaced from the last guests they were half full. the bed spread had burned holes in it. There is not enough parking for the crammed in 3 hotels there. exiting from the parking lot is dangerous.

The room was nice and clean and comfortable

It's nothing that I didn't like

Most of my interactions were with Courtney, the evening desk attendant, and Bobby the manager. Part of my visit was thelp an elderly settle his affairs before moving to Chicago. Courtney was very helpful in loaning me office supplied that I didn't have like a stapler and scissors. Bobbie and Courtney were very professional in helping me realize that the backpack and iPad that I thought were stolen from the room was at my cousin's house. Courtney accurately communicated my concern to Bobbie. Bobbie reviewed the key logs and video and reported that the video showed me checking that my door was locked and walking away with a backpack.

Nothing

Booked at the last miniute and was very happy with the room. It looked just like the photo online. Clean , modern and contemporary. Super comfortable bed ,"pillow top"!. Great water pressure . was located close to several restaurants and was right off of the thruway.

The breakfast was your standard fare.. Eggs were a little stiff Could be better. Coffee was horrible weak and tastless.

The staff was very nice and the beds were comfortable. Those are to be expected I suppose but the team there seemed to really care.

No issues.

Our room was clean and pleasant and the bed was very comfortable. Nothing remarkable about breakfast, but it was fine and plentiful.

The room wasn't very soundproof. The first night the people above us sounded like a couple of elephants stomping around. This was before 10.00 so that was acceptable. But at 3:00 am a loud tapping started and moved all around the room before it finally stopped around 4:00. We checked at the desk and the people were checking out, but if they were staying, we would have asked for another room.

The breakfast was nice I enjoyed making my own waffle first time doing that and the food was good but it wasn't that warm and it was cold by the time I made it to my room

That the ice machine was on the first floor all the way at the other end of the highway and I was on the third floor

wifi and free breakfast

clean under and behind the bed, there was a spider that met me on the wall under the headboard. the headboard should be moved down to align with the mattress. Should never be a large space from the headboard and the actual bed/mattress

I love the attended who checked me in he made the stay exceptional. I didn’t like how the pic didn’t match my room. But overall it was a decent experience and I’d do it again knowing what I’ll receive.

Room pictures on booking looked different.