You have to be up at the adult pool by 6:30 am to try and reserve an umbrella chair. Even then, we still did not get there early enough. There were people who got in line at 6am then left the chairs open until after lunch. I recommend a stricter policy for people saving chairs so they can be given away after 2 hours if not back.

Room was very nice. Enjoyed the balcony, music in the bathroom, complimentary champagne for our honeymoon, automatic AC when opening/closing the balcony doors etc. Service for our bags and taxi was also great.

Had to wait an hour or 2 for the room to be ready. Should allow more than 2 people in the gym, especially since masks were already required. Should allow beverages to be consumed in the game room for the pool tables and gaming stations (we would have used this room if that was the case)

Pampered. We felt so pampered during our stay, everything and anything we asked for was provided to us. The room was luxuriously comfortable, the hotel facilities were amazing. I could just go on. There was a slight hiccup - I requested for floral decoration in the room as we got married that day and I wanted to surprise my wife. This was supposed to be done while we were out having our ceremony, however to my horror, the room was not made by the time we got back, and the petals were arranged on an unmade bed. In fact we walked in together with the maid who was doing our room. Talk about awkward. Anyways, guest services did an amazing service recovery. We had a reservation at Ferraro's that evening - they arranged the best table for us (in my opinion) and treated us to a bottle of wine and an antipasti. This was completely unexpected, and they went above and beyond, I want to recognise the team for that.

Nothing really

Access to beach, poolside attendants, restaurant staff, cleanliness and variety of wellness center (gym), Covid safeguards, food and beverage quality, beach rentals, game room size and selection, room lanai

Room size (friends spent same but larger room with better view), location of room (next to furniture storage closet - noisy), wet tile around pool slick (almost fell several times and witnessed another guest fall), main pool size and layout, availability of chairs at infinity pool, food and beverage prices, no access to vehicle without valet, in room TV would turn very dark when room lights were dimmed, sales pitch at check-in

great staff even though we had initially issues with the wifi and other things they were very accommodative

long lines of breakfast buffet and never able to get a sunbed in the adult pool were not acceptable for a four seasons (and it was not the highest season) hopefully they will find a way

Exceptional service and amenities. Superb hotel.

Minor critique that the breakfast options/quality/value were not as good as anticipated. Expected the buffet to be a bit more varied given the size of the hotel.

We ate breakfast at Duo, lunch & dinner at Ferraro's, lunch at the pool. All our meals were outstanding with prompt and friendly service. We enjoyed flexibility in ordering menu items.

Nothing!

The great majority of the staff was attentive, and responsive. My wife and I found them efficient and caring. At breakfast, a woman named Diana was especially all of the above. And Wolfgang Puck's tomato bisque soup and pork chop were outstanding. We also liked the game room and the gelato.

A few of the breakfast staff were curt. We had consistent challenges with getting hot Americano coffee and mocha coffee. The price of rooms was outrageously high.

Nice location and survive, great view. everything is pretty good except shower and hair dryer.

Both shower and hair dryer are too old and ropy.

Excellent staff with amazing customer service. It has an excellent location and is situated on a beautiful beach and below a picturesque cliff walk. The restaurants, especially Spago and Ferraro‘s, are excellent.