Loved the room. Large bathroom. Wonderful room. Nice breakfast. Staff very nice and somewhat helpful (see above).

No hand soap in bathroom (there was at next Hampton Inn we stayed at..Burr Ridge) . Crummy, cheap toilet paper. No note paper to write on. Couldn't set up closed captioning on TV. Called front desk...they gave us wrong advice. View of machinery on 2nd floor out of window. Would have preferred in room directory (not scan on cell phone). Parking was bad...only valet available. Luckily, we found a spot on the street. No unloading area.

Good location very clean and comfortable Carlos was amazing

Night reception clerk was very unfriendly and unapproachable I stood outside for 10 minutes because I couldn't get in with my key card and run the Bell three times and did not get a response came down to go check out and had to go find her and knock on the door because there was nobody around if something was to happen there at night nobody would know cuz the night time cork is never at the desk

The stay at the hotel was fantastic! Public transportation (bus & metro) are available all the time and allow you to get to Downtown Chicago while having a nice view of the area, even when the hotel is not close to the city center. Lake Michigan is 2 minute walk away from the hotel. The area is surrounded by stores and restaurants. Facilities are super clean, breakfast is really good and staff is 100% friendly. Super recommended.

A good quality clean, efficient place to stay. It is probably some way from downtown but if you prefer quieter area then metro will take you there without much hassle. Its nice area with a nice little beach, yes a Lake Michigan beach only one street away - complete with a drinking water tap. There breakfast was very nice. It was not extensive but of very good quality and taste. A range of teas and coffee, hot chocolate is available in the lobby all the time. Staff were great, all of them. A lot of choice of shops not too far away.

There was nothing really other than the distance from city centre but as I said above it may not be a bad thing for some with only 20 to 25 minute train ride away.

The breakfast in the morning is outstanding as well! If you don’t have time to sit and eat, they make to go bags with water and fruit and either a bagel, or pastry! The rooftop is a must see! It will take your breath away looking out towards the city at night! I will definitely be returning!

There were a few simple mistakes made on housecleaning’s part, but besides that the stay was great!

Friendly staff, great location close to beach, Loyola, redline and express bus. Clean facilities, gym and breakfast included. We had a 12 day stay, it was nice that we could choose how often the room is serviced to reduce waste. Coffee and tea in the lobby is very nice to have.

Wifi was very inconsistent in the room we end up going downstairs in the lobby to have better WiFi but makes working inconvenient. Would like to make some suggestions on reducing plastic, all paper cups in the room were wrapped in plastic, all utensils for the breakfast were plastic sets wrapped in plastic, would be great to have reusable utensils instead of one time use ones.

Booking.com failed to confirm my reservation and I was almost stranded . It took a major effort by Claire at the front desk to find me a room with a shower I could use. I am handicapped and need an accessible showers. She was wonderful

Booking.com failed me and I won’t use it again.

This is my second stay here, I loved being on the top floor this time because my room was steps away from the ice machine, the fitness center (which also provides filtered water), and the outdoor terrace (where I can smoke). Breakfast is also quite lovely to wake up to. Thanks again for a high-quality experience!

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Very clean, didn’t mind housekeeping was every other day because I could get fresh towels whenever I needed. Very good location - close to everything. The reception staff (all of them) were so incredibly helpful, professional and kind. Had a very lovely stay.

Nothing - everything was perfect.

Excellent location (walking distance to Lake Michigan, Loyola Campus, attended wedding at Madonna del la Strada Chapel), rooftop accommodation (rehearsal wedding gathering, amazing views), breakfast, hospitality and staff (one e.g.honest staff returned item left behind in the room). Well operated, beautiful and comfortable.