The location in the River North area was great! Go to the Goddess & the Baker down the street for breakfast…so amazing! You are across the street from Grand L train. So convenient! All of the staff were welcoming. We felt it was a great value. We enjoyed our stay!

The location was excellent, the room had an excellent view, nice decor, big modern room and bathroom.

The room was very noisy we heard everything from the street. It is very expensive, we were there 2 nights, was advertised for $495 (Canadian) on booking, with all of the taxes ended up $657 and the valet parking(no other choice)$75 (American). We arrived 2 hour earlier (Check-in 16;00) and charged us $40 even though we left the last day at 8 o'clock what we mentioned but nothing was negotiable. No fridge, no coffee, no microwave in the room.

Gabby was excellent! I arrived a bit early and needed to finish writing papers for finals while attending a conference at the Mariott. I chose to stay at another hotel for comfort and quiet, and Gabby not only got me in a room early, but she chose the best place I could have been. I was in room 1625! I have traveled a ton, and I have never thought about returning somewhere to the same hotel and room. The location was excellent, the hospitality exceptional, the food superb, and they served the most amazing Old Fashioned!

That the restaurant and bar closed so early. A hotel is the best place to enjoy yourself, and with alcohol the most perfect place because your room is right upstairs. Extend hours.

This is a great hotel with perfect walking distance to multiple stores, sights, and great restaurants. It was my 5th time in Chicago, and out of all the hotels I've stayed in this was my favorite one by far :) The room was large and very comfortable, had all the amenities I personally needed. It was very clean, the bed was extremely comfortable, and the pillows too. Loved it!

The only thing I personally would've loved is if there was a breakfast buffet. The restaurant downstairs has wonderful food and staff, no question, but a buffet is easier than a menu early in the morning :) But this is fully a personal preference!

Good and bad location, ill explain the bad later. in the perfect spot for walking to shopping/food attractions for the price. The room itself was very clean. Rooftop pool was fantastic. Spiro the doorman was very nice! Has a good restaurant.

This place is right next to a fire department so get ready to wake up allot at night from the sirens. Whoever used the jacuzzi in our suite before we checked in must have used a bath bomb or something in it, we decided to turn on the smaller secondary jets on our 2nd night and soap scum came out of them. so much that my wife and I had to get out and we didn't want to use it again, left filth all over the tub.

Sonesta River North was a perfect location for going out to eat, enjoying the busy night life, and exploring the city. Lost of main attractions are walkable (river walk, millennium park, etc.) and the metro is one block away. You also get a free bike rental with your stay so we visited some beaches near by. Staff are very friendly and rooms were comfortable, but the street was loud given how central it is.

Bring some ear plugs. We got a city view room facing west, and we could see the fire station that's on the next block over. The sirens were pretty constant and the streets are loud at night with all the bars, most playing live music. I'm sure the sirens would be less abrasive if you got a room on the east side of the building so I'd suggest that if possible. Otherwise it was a very nice room and comfortable stay!

Staff was wonderful they accommodated all my room request. My upgraded room was wonderful. Centrally located in the downtown area with lots of places to eat, shop etc around.

The location is central, but it is downtown so expect it to be so noisy and busy but there was also quite a lot of homeless people around the buidling as it’s on a very busy downtown street. Also, for the price, there is a lack of basic amenities such as mini fridge and coffee maker in the rooms and no room service and they could do a better job at offering a wider range of basic amenities. But thankfully there are many stores etc around.

I was working during my stay. The wifi was reliable and the room was comfortable. Huge windows were nice and the air conditioner was strong. The price was fair for the area. The pool and terrace are small but nice and the gym was good as well.

Common areas could be cleaner. Cob webs in the lobby and waiting area. The resort fee is pointless. They give you a credit to the restaurant, but everything is so overpriced that it doesn't really help. Coffee in the morning is nice but the cups are tiny and they don't provide real creamer. Stay here for the location, not the amenities.

I accidentally booked the wrong date with a different hotel. I resulted in booking this hotel last minute (in the hotel lobby) for a Saturday night. I asked Royal Sonesta if they could match the booking price and they couldn't (they were substantially higher), so I booked the hotel on the web with booking.com and received a great discount AND an upgraded room. It was a corner room, 7th, floor, with a corner city view. Hotel staff was super friendly and very accommodating. Location was right around the corner from the Comedy Bar. Very easy to get around walking.

The staff were very friendly and helpful. The location was great and located right in the middle of the River North with bars, great food and attractions all within an easy walk. The rooms were pretty good for the price range and the bed was really comfortable.

Internet was down for a large part of our 6 day trip. We had our cellphone data but if we were traveling internationally it would have been a bigger issue. There was a lot of street noise despite us being on the 10th floor but Chicago is a noisy city.