Joooyycce!! Was GREAT an so helpful with breakfast. The food was good and the coffee was hot! Joyce is very personable! She is an asset to your team. Because of her i will stay at this location when i'm in Louisville. The clerk who checked us in on Friday 6/16 at about 5 was very nice an accommodating. Also, very personable.

The bathroom in the room could have been cleaner. The ice machine on 2nd floor did not work.

Scrambled eggs, sausage links, biscuits and gravy, cereal, fruit, danish, selections of yogurt, waffles, etc. Milk, juices, and coffee. More than the cereal and danish put out by other properties.

Large stain on carpet in our room. The coffeemaker in our room also did not seem to operate. When I told the desk staff about our room upon leaving I received a well ok. The desk staff seemed uninterested in making the guest experience better, even if it was for the next guest.

Breakfast was wonderful. Many different options available. Staff was super friendly. Location was awesome. Lots of nice restaurants and businesses nearby. The rooms were very clean and comfortable.

The only issue we had was not having enough towels. It took a whole 24 hours before we were able to get more towels.

room was nice and clean, staff was friendly, hotel was close to our work. we were very satisfied and will likely be staying again the next time we work in the area.

we would have like to have been able to walk to more food and entertainment options, but that really doesn't reflect on our opinion of the actual stay or hotel

Very clean, comfortable and quiet. Loved the blinds. They block out the light so u don't get the annoying security lights shining thru, Also the walk in shower was Fantastic! Breakfast was awesome.

Was very disappointed that the hot tub wasn't working. One of the reasons I booked there

Overall, it was a great experience. The front desk young lady and her supervisor gave us a warm welcome and explained to us how to use all the amenities. Besides, the lady that takes care the breakfast room did an excellent job keeping replenish the vevereges and solid food. For last, in our last day the front desk gentleman (Robert) did a great job guides us how to check out early and be refunded. Awesome 👌 staff and customer service.

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The room was very clean. It had a warm and inviting feeling to it. The TV was easy to use, and the card key had no issues.

The lighting could have been brighter. And the water pressure could have been stronger. It wasn't horrible, but it could have me much better.

Great bedding, mattress, pillows. I like the sizes of toiletries. The staff was very friendly. Very clean. Food was good.

Only one complaint. No freezer in the fridge. I have a bad back. Couldn't use my ice packs. No hot tub for a long day of driving.

The breakfast was excellent and the hostess was amazing. She could do customer service training. We were traveling for a funeral and she was so kind. Your front desk staff was up beat even in the late hours we arrived and very professional

Our shower door wouldn’t stay closed

Liked the comfort and and services. Staff was polite and Very helpful. Great all the way around.

There was No Hot tub at all, which is weird due to the fact most holiday Inn have one. Should really think about adding one for men that are traveling and seeking to relax.