Front desk - when we arrived, she was very welcoming. Name started with a N. Very informative and sweet. We arrived around 8ish. Room was clean. I'm an X-hilton / Hampton Inn GM, so I am always QA-ing my stays. You did great, cleaning ladies were already at it when we left in the morning. I had requested a room on the first floor near the exit since we travel with expensive bicycles and that is what I got. Thank you!

Nothing, my husband didn't like the cheese omlets, but they are the normal. The sausage was good and the selection nice enough. A lot of people were there getting ready for the Iowa State Fair, we were just passing through on our way to a lake vacation.

The breakfast is ok and just a different taste for me to try. The location is easy to find a destination. My boyfriend and I did actually enjoy the hotel and friendly staff to help us out. The dining room is awesome and can enjoy the relax to play the games or what else.

The pool is very cold to get in. It should be warmer as perfectly because can have fun without complain. The hot tub is very nice but unfortunately too much chemical as foam to hurt as burn our eyes and other people's also. Hopefully they willing to fix the right measure of chemical for hot tub in the future.

Everything was clean and updated. The bed was comfortable and the pillows were good. The room was quiet. Breakfast was good, but more selections would have been nice. All the staff were welcoming and friendly.

The pool was so chlorinated that we actually got sore throats and our eyes burned just from being there for 45 minutes. It actually visibly bleached our swimsuits after one swim. The pool area also had baby ants crawling around, and we saw one in our room as well, which could have hitched a ride on us from the pool area since I didn't see any ants elsewhere in the hotel.

The hotel was convenient to I-80, in a safe location, the beds were comfortable, and the pool/hot tub was a great place for my kids to unwind after a long day of driving. The staff was great, and super helpful. I also appreciated that they pack you a to-go lunch upon check out. Nice touch.

It was the only hotel out of three (including another Hampton Inn) that didn't have a microwave in the room due to the pandemic. While I totally understand why they took it out, it would be helpful to add that back in for families.

Everything about the rooms, pool and staff at the location was excellent and made our stay incredible.

The temperature on the main floor and by the elevators on the 4th floor was too hot. It made eating breakfast uncomfortable.

Elegant, clean--big enough to welcome us AND entertain wedding parties and softball teams! Rooms were comfy, quiet and well appointed. One. Canine member of the party was welcomed and accommodated, too.

Not 1 thing to add to this list Even the surrounding properties around the hotel were park-like and inviting. We'll be back.

The wonderful swimming pool and hot tub were welcome after a long day of travel. And the hours of operation were generous. Also had a good assortment for breakfast.

The rooms with two double beds were small. It was difficult to open the wardrobe doors.

Comfortable bed

We were first given keys to a room already occupied so keys obviously didn't work ( Lupe gave keys to occupied room). Then had to go down to front desk where the other desk clerk gave us another room. Room small compared to other hotels such as Holiday Inn Express . Bathroom small, small vanity.

The staff at this particular location are fantastic. Whomever does your screening and hiring knocks it out of the park. I travel quite a bit and stay at a lot of hotels. A lot of Hampton inns. This one is my favorite. I’ve been staying there for the last 6 years around 12 to 15 times a year. The west Desmoines location never lets me down

Beds were comfortable and it was quiet. A lot of choices for breakfast.

Only one elevator was working and there were a lot of people waiting for people to get in and off the elevator.