The staff.They were the best 👌 I have never met better staff and that was in every area of the hotel. The receptionists were great. The lady and gentleman behind the bar serving meals were wonderful and the housekeepers were friendly. Even the man outside sweeping was welcoming with a big smile❤️

The loud family next to me over the weekend but that happens everywhere it seems.However,Monday and the weekdays were very nice and quiet. There is a train and it can be a bit loud but the beds were very comfortable and the room was nice and clean. I actually had a really good view and enjoyed watching the train go by.

Location is very good, at one end of the Louisiana Boardwalk - a beautiful upscale open air shopping center. It also happened to be quite close to the NW Louisiana Veterens' Home. Facilities are very nice.

Booking.com information on the breakfast is out of date. The opportunity to purchase a fixed price breakfast was eliminated during the Covid pandemic and has not been reinstated. Hot tub was not working.

The bed was extremely comfortable. Room was clean. AC worked AMAZING. We set it on 63 and it got freaking COLD, ICE COLD. The river view we got was perfect bc you could see the bridge and casinos and river with nothing in the way. Staff is great, friendly, and actually complete requests in a very timely manner. Pool was clean and big with lots of seating around.

Tv seems to has signal issues, but when we called the front they set maintenance man up with in 5 minutes and he was more than happy to fix it. And the walls are thin. We could hear everyone word a group next to us was having. We called the front to have them to quiet down. It was all of 5 minutes when security knocked on their door and made it clear they needed to quiet down. I really don't have a true complaint.

The property is in a great location. Everything was walking distance and we had a nice view.

The only thing I didn’t like is because they gave up our room. They said it was a first come first serve base. Even if you have reservations if someone comes before you without reservations they have the right to get them room first. So it was after 3 before we even checked in. That was very disappointing to me because I didn’t have any knowledge of that until I made it to the hotel. But in spite of that I still enjoyed my stay but I will have to think about staying again.

My overall experience was good the hotel was clean and staff was friendly! The lady at the Starbucks was very friendly and helpful. Bathrooms was clean and fully stocked.

The lady at the front desk gave my friend a hard time by continually to interrogate her about if she was there for work or pleasure and started to argue with her a bit in front of other guest.

I booked a room with a pool view. The pool was damaged and we didn’t know when we booked the room. We were looking forward to swimming in the pool. We were very disappointed. It should have listed on the website. There was a crack in the pool and were told it wouldn’t be repaired by the end of the year. We were offered to swim a nearby Marriott but that defeated the main reason we booked there. Bottom line it should have been listed on the the booking website. We would have booked another hotel had we known that information. We were booking a staycation for the long weekend and we’re looking forward to swimming . We we’re definitely mislead by booking.com

The location is near the casinos and boardwalk restaurants. The front lobby is nicely decorated.

The first complaint is that breakfast was not included in the rates. Second complaint is that when you enter the room, it smells very musty like wet carpet that has not dried properly. After being in the room for a few minutes, you got used to the smell.

Location was great--enjoyed staying right on the Boardwalk. Our room faced the railroad tracks but did not notice noise too badly. Room was immaculate! Staff was friendly and helpful.

Sadly, the Boardwalk was much changed since our last visit--fewer shops, businesses open. Off-season, perhaps the rooms did not need to be so high or, with current rates, complimentary breakfast options would have been appreciated.

Employees were really friendly and helpful..was next to the Boardwalk..nice atmosphere

Well had 2 different rooms because 1st night the bed and pillows not that comfortable and air conditioning was not cooling and maintenance had come check it..it had frozen up so was put in another room and it was nice 2 queenbeds was comfortable and air conditioner felt nice

Location, rooms had small fridge and microwave in rooms.

They had fans in halls drying out halls and rooms that had flooded that were noisy. There was a musty smell and bed was lumpy.