The bar and restaurants were not functional though the website and Hyatt app did not mention that .

Breakfast, location, ease and excellence of car valet service

Toilet ran on and on, NO vent or air circulation in bathroom. Staff was quick to acknowledge you with a hello as you walked in. Angelisa found my friends wallet and immediately put it in safe place. Laverne was quick to solve house keeping solutions after requests to front desk and on phone with housekeeping for extra blanket and towels twice did not deliver.

The only problem that I had was they tried to put me in a king room without a pull out sofa when I booked a king room with a pull out sofa, otherwise known as a king quad room. When I questioned it, they told me that they could not guarantee a pull out sofa and that was between me and booking.com. I told them that it was between them and booking.com and they offered me a double queen which works for my situation. Didn’t find out until I was in the room that I did not have a pull out sofa and the front desk acted as if I was the problem. Could have done without the attitude, but other than that my stay was great.

The breakfast was so much more than expected, the variety, the quality and the availability were excellent. The staff were informative and pleasant.

Even though the valet parking was handy I was not prepared for a 40 dollar parking fee and the price for snacks and drinks was a bit outrageous..I paid 14 dollars for 2 bottles of water (Dasani 16oz) and 2 bags of Cheetos (single size). BRING YOUR OWN SNACKS.

Really felt luxurious, only down point is paying $35 for parking a day. Breakfast was really good staff was really good. We didn't offer room clean everyday we manage your own. Just really nice place to stay for family. Surrounded by restaurants. Absolutely love the room we had two queen bed and a queen pull out couch. Great for a family of four mom and three adult children. This was a size room we were looking for in order to have one room purchase too. Just good overall.

Having to pay for parking $35 a day.

Breakfast was fresh, good choice - loved that there were take away containers. Rooms very spacious … maybe could have had a small table (plenty of room for it). Loved that while a multiple day stay we still received the little extras (moisturiser, make up remover) everyday … usually not the case. Staff extremely friendly and helpful

Happy with everything really!

DESK LADY WAS VERY HELPFUL WHEN IT TURNED OUT THAT OUR RESERVATION WAS SCREWED UP, AND NEVER GOT TO THE FRONT DESK COMPUTER. SHE TRACED THE PROBLEM DOWN AND SUGGESTED ANOTHER WAS TO GET RESERVED AND CHECKED IN. IT WAS A VERY SHORT WALK TO THE PIER TO BOARD OUR CRUISE SHIP.

The staff was great! Very hospitable and caring for our safety and well being. Rooms were comfy and cozy..

The air conditioner panel didn't really work the room.. I dropped it down to 60 to get it chilly for bed time the first night and it never went below 68..ever. so obviously you don't control the thermostat to the room.

The lady on 3rd shift worker was so nice and friendly. My family enjoyed talking to her. I was trying to get close to bourbon street. I was a little far for walking but driving it wasn't 2 bad. This hotel is right in front of convention center. It's perfect if you have a event at the convention center. Overall I enjoyed my stay.

I didn't like the fact I had to pay 40$ a day for parking. It also said they serve hot breakfast and they didn't it was a grab and go. Maybe because of covid19.

A very nice place to stay for a cruiser. Very convenient to the port.

One lady at the desk was awful. Not very curious . Very rude and a bit racist. Other than her the rest of the staff went above and beyond. Also make sure u keep ur room key convenient for elevator use.