The hotel it nice was very big and nice looking. The staff were amazing. The food and drink manager was great. There was a little bit of a wait in the bar area but she was helping in every way from speaking to the customers making sure they were okay, and as running food and taking orders as well. It was nice to see a manager who actually helps out and didn’t fuss at her bar staff because of the back up. The next day she was at the pool again making sure everyone was fine and helping where she could.

I thought the property was very nice the only things I didn’t care for was that the toilets were very low and the pool is smaller than it looks online but still very nice views and the pool bar was great!

The Hyatt is a stunning property. Big open and airy lobby with glass elevators that look onto the harbor as you head to your room. Rooms are beautiful and the roof top pool was a lot of fun for our children. It was easy to walk across the sky bridge to the Inner Harbor for dinner and the aquarium. I was shocked that the a la carte breakfast at the hotel was included in our package. It was incredibly delicious and really made the whole experience an extraordinary value. The staff throughout the hotel was incredibly nice and helpful. Would highly recommend staying at this property.

The mattress/pillows were top notch, room itself was good

Foot flush toilet felt weird in a room I'm paying $265 for and no seat or grab bar in shower - hard to wash feet! Felt like the bathroom needed to be updated. Front desk staff wasn't overly helpful, we booked for 1 night but decided we wanted to stay another night but were told no king rooms were available. Walked next door to Royal Sonesta, got a nice room and stayed there. Checked booking.com and saw 6 king rooms available at Hyatt. Probably will choose another hotel brand in the future because of that

Well, we have stayed at the Inner Harbor many a time over the past 15 years . It has definitely changed and has seen better days . The area is a disappointment . As for the hotel breakfast , although it was good , I feel it was way overpriced . Room and hotel very clean, employees were friendly and nice . We did enjoy the Yankee/ Orioles game . We happened to be there Easter night when all the trouble happened . Personally, I don’t think I will be back , unless things change . I didn’t feel safe .It’s a shame , it was always my go to mini vaca place for a quick fun trip with the kids .

See above comment

It was beautiful inside the whole hotel, and the night staff, Jaleesa- was amazing and so helpful and kind!! :)

The pool was a little small and didn't have much shade, and parking was 30$ a day...how do they charge for a room, when obviously no one walked there, and then charge to park too?!?! Ive been around all up and down the easy coast and never heard of having to pay for parking AT THE HOTEL...

Service at the Front Desk was OUTSTANDING!! I remember "KASANDRA" - very friendly, welcoming and knowledgeable host. The room was large and the VIEW of the inner harbor marina was beautiful at night.

In the room - I felt that my bed was too soft. In the bathroom, the floor-length blinds covering the window need to be replaced, as 1-2 slats were missing, and I felt a little paranoid about "Being seen" when in there! Also, hallway carpet looked rather old and tired.

The rooms were warm. We turned the thermostat down to 68 when we arrived and it never even reached that temperature until the day we left. Even when we ran out we closed the blinds hoping that would make it cooler but it went from 74 down to 71 degrees in four hours. This was most likely because all of the vents were located on one side of the room.

Booked King Room with Harbor Veiw, and we loved it!! It was really clean! Comfortable bed! Great staff. I enjoyed the roof top, the Bar, and pool. Oh and the food was excellent!!! Great Hotel just needs better air conditioning for this warm weather.

The A.C in the room was not that good! It was really warm outside and you couldn't adjust the A.C at all! Alot of guest were complaining of this.

High floor, view of Inner Harbor fantastic!

Dining area for Breakfast, needs to be expanded for weekends and special events (Oriole/Yankee) game especially for $30 per person. Waited in-line 25 minutes and 15 people were behind us. Families with children could no longer wait and decided to get their vehicles out of parking and drive to a location for breakfast. The staff were doing their very best to accommodate everyone.

I loved my room view. The hand soap was nice. I liked the refrigerator. Door security and the peek hole. The bed and bedding was comfortable.

Having to get my own towels and wash cloths. Room a little more spacious. Wish cleaning supply or supplies was left in room since no housekeeping to clean tub.