The hotel is very conveniently located close to the shops and restaurants in Harvard Square but a few streets back so that it is quiet. I enjoyed my breakfast at the hotel restaurant Henrietta's Table. I had a great view from my ninth floor room. Staff were very helpful and understanding; they organized a mini fridge for my room. My bed was very comfortable and my triple room was also very spacious. There were multiple power points in the room that allowed for easy charging of electrical devices. The bathroom was newly renovated with a classic look.

Fridges have been removed due to Covid measures so I was very grateful that staff were able to organize one for me to store perishable items such as fruit or leftovers.

I enjoyed the location so much! the rooms are great!

the breakfast and the restaurants are very expensive! way too high, had to walk around to find cheaper places! I would also rate the receptionists 7 out of 10. I felt like I am annoying them each time I come to ask a questions!😅 also by mistake they charged my room service for water, which I did not use. yes, they returned my money, but had bad feelings about it.

We ordered breakfast and dinner from Henrietta’s Table (and brought it up to our room as there is currently no room service) and it was outstanding.

My only disappointment was that there was no place to refill a water bottle. Plastic bottles of water were complimentary but a dedicated water cooler to refill one’s own water bottle would have been ideal

Location is perfect for Reunion stays. Festive atmosphere. Lots of plugs to charge your phone while waiting.

I had made this booking almost a year before, once the dates for our reunion were announced. However, it was so full that I couldn't change the type of room into two double beds instead of one bed. I was told by the hotel that I have to redo the booking at booking.com which would have been impossible at that time as the hotel was oversold.

I love the Charles Hotel, which is why we come back year after year. It's the best location for Head of the Charles Regatta weekend, and walking distance to our daughter's dorm at Harvard. They welcome our Great Dane with open arms! And they got new pillows, which is the only gripe I've had in the past. Perfection!

The location is everything. Dean’s suite was roomy and clean.

a refrigerator would have been really great in the Dean’s suite. I also didn’t care for the blinds that divide the living room and the bedroom. the parking should just be included in the hotel cost and make it seem like it is free.

The location is unbeatable for exploring Cambridge and the area around Harvard. The breakfast at Henrietta's Table is excellent, though pricey. We ate outside each morning, and we also had one dinner there which was a lovely evening. The hotel has a car park which was convenient.

The room was very comfortable, but a little tight for us with 2 adults and 2 young kids. There's not much for vegetarians on the evening menu. We travelled by EV, and the car park/valet didn't have the connecting plug to re-charge, so we had to find somewhere else to charge before we left.

staff is fab. Henrietta’s restaurant on site is great. it’s clean and convenient

not what it used to be. no room service. no health club or pool. not even the free newspapers! no more legal seafoods restaurant

The proximity to Harvard University could not be better. The hotel is right in Harvard Square. it’s all about quiet luxury and comfort. I loved the all-marble-and-glass shower and the impeccable housekeeping service. This hotel is all about simple, quiet luxury. I always stay here and feel very pampered.

Our room was well-appointed and comfortable, efficiently and tastefully furnished. I thought the art was amusing! The common areas were very nice, we enjoyed playing cards in one of the book-lined rooms. We also liked the location--an easy walk to Cambridge sights. The in-house restaurant was also very good. Parking was convenient (and if you have an electric vehicle, you can charge up).

Everything was great!