Location was great for Harvard and not too far from Boston central. Staff were very helpful and the restaurant was a lovely place for breakfast and dinner on the night we arrived. We also enjoyed the outside space for a drink in the evening just outside the bar and the servers in both the restaurant and the bar were delightful. The beds were so comfy with gorgeous linen and it was lovely to have a bath as well as a shower. Everything was spotlessly clean.

I was impressed by the staff from lobby to kitchen to cleaning very friendly and courteous 👍👍. Area is walkable with lithe of things to do and eat.

For the value of the room it was too expensive and no complementary breakfast which is an added expense a good simple breakfast buffet would have been lovely specially for people from out of town traveling with kids.

The Charles had a lovely mix of old world charm meets modern conveniences. Our room was spacious and well appointed. I appreciated the “Harvard chairs,” Nespresso machine, robes, and slippers provided. The location can’t be beat - I recommend it if you’re visiting Cambridge.

The only thing they missed was refilling our Nespresso pods when they cleaned our room - everything else was flawless!

Room was quiet, great view to the square in front of hotel and very clean. Wonderful linen and clean bathroom with ample towels.

Front desk person at checkin was some " visiting" student from India who could not even answer simple questions about the hotel- such as how much the breakfast would cost. Doorman did not even offer to open the door- any time we walked through.

The room is wide and spacey. It has two stands for luggages. It does not have electric kettle nor coffee machine, but upon request the hotel provided us with electric kettle.

No electric kettle nor coffee machine. But, upon request, the hotel provided us with electric kettle. It would be nice if the bathroom has installed bidet at WC, either handheld or as part of WC.

Comfortable bed & luxurious bed linen / pillows. Great in-room dining. Location was excellent.

There was an adjoining room (locked door to room next door) from my room & the sound proofing between the rooms was not as good as expected. This only impacted me the first night/morning of my 5-night stay.

the location and the conformtable of the hotel is very nice. But I could not book the breakfast included with my stay, so I have to pay separetly.

the wealth in this time is no too good to take a walk down the river. And the furniture some time should fix the broken one or you can change the new updated.

The hotel is very conveniently located close to the shops and restaurants in Harvard Square but a few streets back so that it is quiet. I enjoyed my breakfast at the hotel restaurant Henrietta's Table. I had a great view from my ninth floor room. Staff were very helpful and understanding; they organized a mini fridge for my room. My bed was very comfortable and my triple room was also very spacious. There were multiple power points in the room that allowed for easy charging of electrical devices. The bathroom was newly renovated with a classic look.

Fridges have been removed due to Covid measures so I was very grateful that staff were able to organize one for me to store perishable items such as fruit or leftovers.

Convenient location

Heightened - and unexplained - security presence with Dept of homeland Security, Secret Service, etc all over the place. Price gouging - certainly not worth $ 955. My weekend stay is the equivalent to one week in Sicily - and Harvard ain’t Sicily.

Room, breakfast, cleanliness are the best.

Upon check in I found that the young lady that attended us at first said we did not have a reservatiion - but then I showed her our Booking.com reservation number and she accepted it. There were no apologies. The rest of the staff was very attentive, especially Mr. Jamil.