We had five different families in town for a funeral. The front desk was able to get us all in the same building unit. The staff was very accommodating and friendly. We had special photos of the deceased and a couple flew away in the parking lot. One of the cleaning staff was helping us catch them. Later she found 1 more photo and brought it to us. My sister couldn’t find her sweater and the cleaning staff was helping us search her room after she left. We Discovered she left her sweater in a family member’s car. So convenient to have the hot delicious breakfast available.

The temperature on the shower kept changing.

Jay at the desk was great, good person to have in that spot. Very personable. Thursday early mornings ng when I left say 5AM. I stopped at the desk to check out and asked a kitchen girl filling up the coffee for Ice if possible. She gave me a full bag while ch I was so grateful. it kept my treats cold the entire day at work till 1 PM. I'm so sorry I didn't get her name and should have, she was great polite and accommodating. Customer Service is exceptional. I'm in that field in Automotive and it is lacking so coming to your hotel made my day 😄

NA

Very clean and well kept. The parking lot was well lit and made you feel safe. Had to have key access just to get in the buildings. At the front desk was outstanding.

The breakfast was really good. The only drawback I had was that the white bread had mold and was hard. So if you’re gonna put bread out for toast, you might wanna make sure that it’s worth putting out.

Our room was quiet and of a nice size. We were visiting family so the location worked for us. A good enough selection for breakfast from breads, cereals, yogurt, to eggs and sausage. Bedding was comfortable and the AC worked great.

There were dishes in the dishwasher that hadn’t been put away. Bring your own soaps and shampoo, theirs were super harsh. Pool was closed during our 4-day stay. Not sure if they intended to make repairs or not.

Please forgive--if I have the "misfortune" of being in Detroit again (which I will), this is without a doubt where we will stay. Everything from check-in and staff congeniality to the breakfast food offerings (which were quite tasty) and cleanliness were just fine. I would give them a perfect score.

Nuttin

the space in the room was nice.

some areas were not cleaned, the drawers in the dressers, bathroom vanity & kitchen cabinets felt as though they have a powder grit in them. the coffee pot in the room was not washed. last, the breakfast could’ve been better, all they served for their hot breakfast was carbs…waffles along with biscuits & gravy, muffins, bagels & English muffins, cereals & loaf cakes. a protein with a hot breakfast would’ve been nice.

Dana was the sweetest soul. God bless her, I felt like I've known her forever. The staff was really nice and accommodating. I had an issue with my room and Dana made sure I left feeling more than compensated. Because of her we will surely stay again. She went above and beyond to make sure we were happy. She was personable and very friendly. The staff works really hard here I can definitely tell. I wanna say thanks to Janae behind the desk also. She was pretty cool.

No pool

The room was great. It had everything, It had the best kitchen I've ever seen in a hotel.

The "good" breakfast left a lot to be desired. Frozen waffles are not something I would ever buy. but you had a good variety of yogert and juice , most of which I cannot eat unless I'm close to the bathroom. The cereals had a good variety of toppings . Being milk-lactose and citrus intolerant left very little I could eat. My sister ate the biscuits and gravy and had to quickly find bathrooms all afternoon.

The staff was so helpful. They served turkey sausage with breakfast which was perfect for people who cannot eat meat.

There was leftover ice cream in the freezer and a full trash can under the sink left from the previous guests.

The kitchen had everything we needed, and was a decent size. The staff was super nice, the breakfast was great with lots of choices.

Pillows looked great but flattened had no stability.