We had been to Helena a few other times and honestly had been underwhelmed by the hotels that we stayed at. This hotel stood out from the others for several reasons. First, the location was excellent. We were right by Carroll College, and could walk to the carousel, brewpub, and other downtown shopping and restaurants. Additionally, the hotel had a classic feel. We loved the Great Northern Railroad theme. Breakfast was great and there were even cookies offered in the evening. Finally, the staff were very friendly and helpful. I felt welcome right away.

There really wasn't anything we didn't like. We just wished we had a little more time there as it was a quick overnight for us.

Great desk personnel, very friendly and accommodating. Kitchen staff went above and beyond to accommodate us. Excellent variety of hot and cold choices for breakfast. Room was squeaky clean, bed was comfortable. WiFi was excellent. Steak House just down the hall. All in all a great stay.

Parking isn't ideal for someone with a mobility issue.

We did not eat breakfast, but did order room service. It was very good. Love having coffee mugs and glasses, and that they were covered! The room was clean and spacious. The room temperature was great! The staff were attentive at the front desk as well as cleaning staff.

The coffee maker was a challenge! More coffee pods please! Hallway seemed dim.

Loved the location and staff was very nice. Pool was clean and nice rooms were big and beds were very comfortable!

The hot tub was out of commission which was disappointing. Breakfast was crowded but manageable for the most part. Lots of kids in their own rooms so lots of running up and down the halls slamming doors. Overall it wasn't a bad experience at all.

Excellent location, great layout and nice comfortable room. We stayed in a pet room that was perfect. We had an exterior door leading to a small fenced courtyard that easily accessed places to take the dog. Loved not having to wander through the hotel with her Everytime. We only stayed one night but this room would be perfect for extended trips with pets.

Amazing hotel in Helena.

Room is not sound proof. We were awake multiple times through the night to sounds of staff filling bins of ice and dragging trash cans across the floor. Environmental controls in room did not work. Room was hot all night

Staff were attentive and professional, eager to meet every need. Onsite restaurant was excellent in quality and service. Location in the heart of Helena is ideal for seeing the sights. Plenty of no cost parking. Room was clean, neat and spacious. Delicious breakfast included. Good swimming indoor swimming pool for exercise.

Hot tub was out of service.

I've stayed here many times. awesome place close to historic Helena and several next level places to eat! the hotel and its staff are great! will stay here many more times as I travel to Helena for work and pleasure!!

My previous experience of Best Western hotels have been in the UK where the overall experience has been average with generally tired hotels. However, the opposite was the case at this hotel in Helena. The staff were very helpful the room a really good size and great value for money. There was also a very good sized swimming pool and fitness centre. The general location was good for Helena (just 15 minute walk to the main centre) and there was a nicely kept area just outside the hotel to sit and eat lunch/have a drink.

This was the quitest hotel I've ever stayed in! The rooms were so comfortable and we loved the antiquated mixed with modern decor

The hot tub being out of service was a big bummer but the pool was warm. If there weren't crumbs of something in the pool and around it the entire stay would be 100% rating