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8.3

691 reviews

Tru by Hilton Albany Crossgates Mall

Tru by Hilton Albany Crossgates Mall

1651 Western Avenue, Albany, 12203, New York, United States

Reservations:

+1-833-728-2041
, 

Choose dates to view prices

Free parking

Indoor swimming pool

Business center

Free wifi

Fitness center

Meeting/Banquet facilities

Air conditioning

Bar

Tru by Hilton Albany Crossgates Mall

Welcome to the Tru by Hilton Albany Crossgates Mall, where comfort meets modern charm! Nestled conveniently on Western Avenue, just a hop and a skip away from Albany’s vibrant city center (5.4mi), this delightful hotel is perfect for anyone looking to explore the Empire State! From just $96 a night, you'll find yourself indulging in a cozy retreat with all the amenities you crave.

Gear up for a delightful start to your day with the complimentary breakfast, featuring all the fuel you need to conquer Albany’s attractions. After filling up, take a dip in the inviting indoor swimming pool or work up a sweat at the free fitness center! If you’re traveling for business or need a spot for a gathering, our modern business center and meeting facilities are here to cater to all your professional needs. Plus, with 691 glowing reviews, our team is dedicated to ensuring every guest leaves with a smile!

Whether you're enjoying a refreshing drink at the bar after a busy day or taking advantage of the free Wi-Fi to plan your next adventure, Tru by Hilton Albany Crossgates Mall has everything you need to feel at home. Parking? Absolutely free! Non-smoking rooms and wheelchair accessibility make this a family-friendly choice too. Come experience the warmth and hospitality of Albany with us!

After you’ve spent the day exploring the wonders of Albany, retreat to the inviting indoor heated pool where you can unwind and refresh. Picture yourself lounging in the water, soaking in the peace and tranquility while sipping on a chilled drink from the bar. It’s the perfect way to relax after an exciting day of sightseeing or shopping at the nearby Crossgates Mall. Is there anything better than some quality pool time? This space is specifically designed to help you leave your worries at the door and embrace leisure at its finest!

When it comes to accommodating your travel companions, Tru by Hilton Albany Crossgates Mall has you covered! With a range of room configurations, there are plenty of stylish options that accommodate large families and groups of friends. Whether you pick the spacious Grand room perfect for 16 guests or the cozy 2 Queen Beds room for a family's adventure, your nights will be restful and laden with comfortable amenities. Every room is furnished thoughtfully, ensuring that you and your companions can share laughter and stories without sacrificing personal space or comfort!

But wait, there’s more! Don’t forget to take advantage of your free Wi-Fi to share your Albany experiences with friends back home or post a few Insta-worthy shots of your trip. And as you finish your day with a delicious breakfast — all part of your stay — you’ll already be dreaming of your next adventure. With all the fun and convenience offered at Tru by Hilton Albany Crossgates Mall, this is not just a hotel; it’s a fantastic gateway to unforgettable experiences in Albany! So pack your bags, and let the good times roll!

Closest airports

Albany County Airport

4.9mi

Most popular amenities

Free parking

Indoor swimming pool

Business center

Free wifi

Fitness center

Meeting/Banquet facilities

Air conditioning

Bar

Parking On Site

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Elevator

Free toiletries

Rooms

Queen Room with Two Queen Beds - Hearing Accessible in Tru by Hilton Albany Crossgates Mall

Show 3 photos

Room - 2 Queen, Accessible

2 Queen Size Beds

335 sqft

Private Bathroom

Microwave

Flat-screen TV

Refrigerator

+

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King Room - Hearing Accessible in Tru by Hilton Albany Crossgates Mall

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King Room, Accessible

1 King Size Bed

335 sqft

Private Bathroom

Microwave

Flat-screen TV

Refrigerator

x4

+

x3

More details

Queen Room with Roll In Shower - Mobility Accessible/Non-Smoking in Tru by Hilton Albany Crossgates Mall

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Queen Room, Accessible

2 Queen Size Beds

335 sqft

Private Bathroom

Microwave

Flat-screen TV

Air conditioning

x4

+

x3

More details

Queen Room with Two Queen Beds in Tru by Hilton Albany Crossgates Mall

Show 3 photos

Room - 2 Queen

2 Queen Size Beds

335 sqft

Private Bathroom

Microwave

Flat-screen TV

Air conditioning

x4

+

x3

More details

King Room in Tru by Hilton Albany Crossgates Mall

Show 3 photos

King Room

1 King Size Bed

335 sqft

Private Bathroom

Microwave

Flat-screen TV

Air conditioning

+

More details

Queen Room

1 Queen Size Bed

x4

+

x3

More details

Accessible Room

x4

+

x3

More details

Grand

x10

+

x6

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Standard Room

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Room Selected at Check in

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Guest reviews

8.3

691 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇺🇸

Jeffrey

9.1

June 2023

Nice modern facility, comfortable beds, good hot shower, nice breakfast. Lots of electrical outlets and USB ports!

The floor of the room was sticky, like it still had cleaning product on the floor or was not mopped with clean water, or something. The hot and cold cups were mixed up -- cold cups at the coffeemaker, hot cups in the bathroom; minor point but if you put hot coffee in the cold cups it's not so good and then the lids don't fit. We prefer a frig with a small freezer so you can refreeze ice packs when travelling.

🇺🇸

Kenneth

9.1

February 2023

My rating of the staff is unfair to the staff as a while and should only be taken towards the checking in process. The agent was not friendly and was not what I would expect of a Hilton property. She seemed more occupied by her phone then the clients. The rest of the staff was quick and attentive. Having stayed in many Hilton properties I understand that the check in was not to their standards and the agent should receive some additional training on the process. (Forbes trained hotel agent here)

The checking in process was lack luster, no personality and frankly the agent was rude.

🇺🇸

Bill

10

September 2023

Great variety of breakfast food items, freshly made foods, very clean serving area. Great to see sugar-free syrup for the freshly-made pancakes. I was unaware of the evening reception before I checked in, was found to be a nice break from the norm. Hotel staff were very friendly and accommodating.

No pastries at breakfast - fruit tarts, donuts, etc. - but there was more than enough to fill even the heartiest appetite.

🇺🇸

Carl

9.1

September 2023

Like other Tru properties we've stayed at, this one was recently and nicely refurbished, with a very updated vibe. I liked the stylish decor, and the well functioning bathroom. The breakfast was nice.

I felt that the mattress was not very comfortable, and the pillows were quite flimsy. Fortunately each bad had three pillows (of different sizes? odd choice) so I could cobble together what I needed.

🇺🇸

Dominic

8.2

May 2023

Good location for pretty modern hotel. It was airy and bright. Kids loved the gym and pool table, they have an outdoor basketball court (ball provided) but we didn't have time to use. Breakfast was good with nice variety including cool pancake making machine which my kids loved to use. If you're en route somewhere else or visiting the massive mall next door this place is perfect.

the pool was out of commission so kids were a bit disappointed

🇺🇸

Victoria

8.2

September 2022

I stayed for a night and loved the convenience to Crossgates mall. The room was clean, very easy to check in and get coffee to go before checkout.

I left a water bottle in my mini fridge and spent over an hour on the phone with Hiltons 800 number trying to ask them to hold it. After multiple customer service reps and transfers I never reached the front desk and gave up on it. Please provide direct contact numbers to your hotels-especially for guests because the job isn't getting done with these service centers. Very frustrating! Everything else was great.

🇬🇧

Emma

10

April 2023

Great hotel, easy to find with shops and eateries within a few minutes walk. The hotel had a basket ball hoop and pool table which kept everyone entertained. The room was huge with a microwave, fridge and coffee machine - and it was immaculately clean. A great breakfast in the morning too. The staff were great - super friendly and polite.

We had a perfect stay.

🇺🇸

Kim

9.1

June 2023

room was clean, well supplied, comfortable and quiet. Staff were friendly and helpful and always available. breakfast was good. recycling bins on each floor.

sink drained slowly, shower door was a little sticky, bedside light had a switch only on one side. Access to the hotel from the main road was tricky.

🇺🇸

Joseph

8.2

January 2022

Tricia, the woman at the front desk was very helpful and brought us extra blankets to our room and helped us with the non working thermostat. . The bed was extremely comfortable, and I appreciated the noon check out time.

My sister warned us that the lobby would have a strong potpourri smell, and she was correct. A bit much, but luckily the room did not have the smell. The hallway carpeting seemed not to have been vacuumed for a few days, and I would have preferred a room with carpeting. I noticed that the air conditioning filters had not been cleaned in quite a long time, judging by the amount of dust and lint choking them. I rinsed them out in the shower and replaced them nice and clean.

🇺🇸

Singer373

8.2

December 2021

It was very clean and bright The room was dark at night which I need. The bed was comfortable and I liked the bare floor-it felt cleaner than carpeting. The breakfast was good- many choices and sanitary protocols were followed. The room had a fridge and a microwave.

There were no tissues in the room, no bathrobes available in the hotel, no clean place to put suitcases (do not like to put them on the beds), and the soap dispensers in the bathroom were empty so we had to ask for soap. There was only one chair in the room so we had to always sit on the beds.

Points of Interest Around Tru by Hilton Albany Crossgates Mall

Airports

Albany County Airport

4.9mi

Pools

Location

  • Indoor

Features

  • Heated

Amenities of Tru by Hilton Albany Crossgates Mall

Free parking

Indoor swimming pool

Business center

Free wifi

Fitness center

Meeting/Banquet facilities

Air conditioning

Bar

Parking On Site

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Elevator

Free toiletries

Stay rules - Tru by Hilton Albany Crossgates Mall

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Tru by Hilton Albany Crossgates Mall

What's the check-in and check-out schedule at Tru by Hilton Albany Crossgates Mall?

If you're staying at Tru by Hilton Albany Crossgates Mall, the entry is set at 03:00 PM and exit is by 12:00 PM.

Is there parking available at Tru by Hilton Albany Crossgates Mall?

Yes, there is convenient and free on-site parking available at Tru by Hilton Albany Crossgates Mall. The parking is public and no reservation is required.

What are the rates at Tru by Hilton Albany Crossgates Mall?

Rates at Tru by Hilton Albany Crossgates Mall commence from $96. However, final pricing may depend on room choices and booking dates. Always input your stay dates for precise rates.

Which room categories can I book at Tru by Hilton Albany Crossgates Mall?

The Tru by Hilton Albany Crossgates Mall offers a variety of room types. These include Queen Rooms with Roll In Shower - Mobility Accessible/Non-Smoking, King Rooms - Hearing Accessible, Queen Rooms with Two Queen Beds, and Queen Rooms with Two Queen Beds - Hearing Accessible. All rooms have a size of 334 sqft and do not allow smoking. The occupancy ranges from 2 adults and 1 child to 4 adults and 3 children, with bed options of either 1 King size bed or 2 Queen size beds.

What activities does Tru by Hilton Albany Crossgates Mall offer?

Guests at the Tru by Hilton Albany Crossgates Mall can spend their time enjoying the leisure amenities provided by the hotel. One of the main highlights is the indoor swimming pool, which is perfect for a relaxing swim or a refreshing dip. The pool is also heated, ensuring a comfortable swimming experience for guests throughout the year.

In addition to the pool, guests can also take advantage of the other leisure facilities offered by the hotel. The fitness center is available for those who want to maintain their workout routine, while the pool table provides a fun and competitive activity for guests. For those looking for a more relaxed form of entertainment, the hotel also offers board games and puzzles.

Whether guests want to unwind with a swim, stay active with a workout, or engage in some friendly competition, the Tru by Hilton Albany Crossgates Mall provides various options to make their stay enjoyable.

Can guests use a pool at Tru by Hilton Albany Crossgates Mall?

The hotel has an indoor pool that is heated.

Which payment methods are supported by Tru by Hilton Albany Crossgates Mall?

Tru by Hilton Albany Crossgates Mall supports payment methods such as Discover, American Express, Mastercard, Visa, and Diners Club. However, please note that cash payments are not accepted at this hotel.