We traveled with a group of friends for a NYE celebration in Asheville. The room, facilities, and staff were fantastic. Check in was easy and our rooms were very clean (even smelled fresh!). Staff was helpful when we got locked out of the room and any housekeeping we met were super friendly. Breakfast was great, the fresh muffins and yogurt/granola bar was a nice touch. We were especially impressed with the shuttle service provided with our stay. Bill was fantastic (give that man a raise!). He shuttled us to dinner, back to the hotel, to our event, and picked us up a little after midnight. It was great to have a safe option for transportation on a busy night. 10/10 would recommend for a NYE or any other big holiday stay.

The location of the hotel was great for downtown activities. I was within 1-2 miles of the restaurants, sites and activities I wanted. Parking was right in front of the entrance. It was extremely pet friendly which included an outside fenced in walking area.

The room was not as comfortable. The sheets were scratchy, the window treatments were hard to operate and the entry doors slammed shut , so when someone left their room there was noise from their door shutting.

Element is a clean, beautiful hotel. The hotel staff (all of them - the housekeeping staff, the front desk and the dining staff) were very friendly, considerate and helpful. The room was perfect - it had everything we needed! We loved the complementary fresh lemon water and cappuccinos/lattes available at all times. The view from the rooftop was amazing... we loved hanging out there, and it was especially great to watch the fireworks from there on July 4th!

No complaints at all!

The hotel looks brand new and has a lovely decor. The room is spacious and very clean. The mattress is very comfortable as well. Having a small kitchen is a definite bonus. It is listed as a downtown hotel and the parking is free on site.

The pillows really suck. And if your room is facing the highway, it can be noisy. I was aware of this problem from another online review so I brought earplugs. The elevator is also pretty slow. The location is a bit far away from downtown but we still walked to visit places (less than 20 min....not a problem for us, but it could be a bit unpleasant during extreme cold weather). And even though breakfast is free, I didn't enjoy the selections that much (but the coffee is very good!)

Newish property with stunning views of the city and mountains. Rooftop seating area. Large modern multipurpose room for a sumptuous complimentary breakfast and happy hour. Huge windows for panoramic views, large comfortable seating areas for tv viewing, board games, reading. Glass enclosed pool, exercise room, meeting rooms. My spacious room was beautifully and comfortably appointed. Fully equipped kitchen along one wall. Luxurious bed and bedding. Attentive staff - cheerful and helpful with recommendations. Ian, Zach, Melissa, Melinda, and Tammy to name a few. The hotel location was wonderful - close to downtown and all its wonderful restaurants - 20 minutes to The Biltmore- close to the Blue ridge Parkway and hiking.

Honestly, we can’t think of a thing.

The terrace felt bright and clean because of the glass walls. The size of the bathroom was great, and the color scheme of the room was good. The facilities (pool, gym and outdoor area) were good and clean as well.

The breakfast was below average when compared to the standard of the hotel. The area was clean and nice, but there were not many food options for how much you paid for the hotel.

All the staff was very helpful. I loved the breakfast, although if you're looking for sausages and potatoes, you will be probably disappointed. "Social hour" or however they called it with free wine and beer was a great detail. Huge fan of the interior design and the rooftop!

The road next to the hotel is noisy (not more than what I expected but if you have trouble sleeping, I'd suggest giving it a thought).

Breakfast was a welcome change from the usual carb breakfast at other hotels! Fresh berries, Greek yogurt, granola, oat milk, Interesting egg dishes! Delicious muffins each day! Coffee bar with Cappicioni, lattes, etc! Exceptional for anyone looking for a healthier option! Lemon water too! Staff was super friendly and helpful! Room was exceptionally clean and spacious!

Can’t think of a thing!

The front desk staff was courteous and helpful, our room was clean and up to date and we enjoyed the 2nd floor social area.

I was not aware of the parking fee ahead of time. Parking is typically included with the hotel room. Unless there is special security at night or a shortage of parking like you might find in a big city then I do not understand the need to charge extra. I would have factored this information into my final choice in booking a room.

I liked the room and it's decor. I liked the location. I liked the parking options.

Breakfast hot foods were not hot enough and cooled quickly. Bed was too soft for our preference. Breakfast should be earlier for those out to get up and experience the city and those who are early risers. Say 6 am....we just seemed to be early every day.