The only complaint I had was they did not give us the correct rooms upon checking in called down to the front desk and spoke with a man who advised we had a pull out couch and king bed and I booked a double queen room. I went down stairs and the lady corrected the issue. But who ever the older man is needs to learn good customer sevice. We book rooms that way for a reason and with what you pay for a room they need to make sure it is right instead of you have a pull out sofa

The hotel was very clean organized and beautiful to stay in no other issues besides initial check in. I would stay again.

Everything about the hotel was great! Friendly & helpful staff, clean room, great food in the restaurant. Super kid friendly. The area is great with lots of stores and restaurants within walking distance & a short drive to downtown.

When I booked I was quoted a lower price than what I was charged. That was disappointing as we were hoping to be on a budget. There was no microwave in the room and no local area or hotel accommodation information in the room. This would be helpful since there is so much to do within the immediate area.

The breakfast was delicious! Portion sizes were more than expected! Service was great as well! The hotel was clean, pool and jacuzzi were clean. We interacted with Dana several times during our stay and she is genuinely so kind. We appreciate her hospitality. Every one we interacted with was extremely kind to us as well.

Nothing we didn't like.

It was not inclusive though I am a Hilton Honors member. This was not stated and should have been.

The rude clerk at the desk when I arrived for check-in. His lack of telling me what was available to me in the hotel (restaurants, pool amenities, etc.). I had to go to my room and come back down and ask someone else. This is something usually done at all of my check-ins. Very poor customer service.

Check-in was outstanding, reservation could not be found ( used booking. com) I had res # clerk found the manager, and he made res with my number. Used valet service several times each day, all men were delightful and very pleasant. We will definitely recommend it and will return again.

location with several restaurants.

There was no microwave. Most hotel chains now offer this basic amenity. not the fault of the property but the road construction made travel more than 25+ minutes to get to the attractions in the area.

Good location and nice rooms

Staff didn’t seem to communicate well sometimes. room service never came during our stay though we asked for it every other day upon arrival.

the location was great. it was close to everything and the highway. I liked how they followed up on me regarding my stay and tried to make and effort to make our stay perfect.

the walls were quite thin and I could hear people next door.

Comfort of the bed

The first night not enough shampoos, conditioner, soap; only 1 for bath and hands.. no lotion. Not enough regular coffee , creamer or regular sugar! We bad a lot for two people and no water bottle left on our second day and I am a honors member! But the facility was beautiful and front staff was kind. I called the front desk and we did leave a note and a tip amd they left plenty for 2 for our 2nd night( no bottle water Amd I didn’t ask!!)

location was amazing!! Even though it’s 10 miles south of Asheville, Biltmore Park Square is like a beautiful village town surrounded by high quality shops and restaurants. We enjoyed walking around each morning after a yummy breakfast 🥞 and choosing where to eat each evening. We’ll definitely be back!