One of the male managers did a fantastic job of taking care of the problem when the lights in my room went off after using the microwave. Most of the staff were professional and friendly.

Lounge chairs outside the pool room were in disrepair. Pool was not heated. The shower in my room did not work, I had to use the tub. No low-sugar without artificial sweetener yogurt options. No restaurants within safe walking distance and no options provided by the hotel to get lunch and dinner meals. I ordered from Cracker Barrel but the order was never delivered and the manager (2 hours later) refunded it.

The gentleman that was working in the lobby and also drove the shuttle to the airport (I didn't catch his name) was very friendly and I enjoyed talking with him. He offered me a snack that was not openly available in the lobby/breakfast area while I was waiting for a few hours to go to the airport. The complimentary coffee was excellent and also much appreciated. My quick stay here was enjoyable and comfortable. The staff members were easy to make contact with and were very friendly. Thank you!

During this stay, I did not encounter anything that I disliked.

We were only there a very short time. Arrived late and left right after we had breakfast. Breakfast was good and the staff at the desk were friendly and accommodating. The front desk staff was great helping me make arrangements for our daughter to check in before we arrived. It made it easy for her.

It was a little confusing with there being other Holiday inns so close. We had a little trouble finding the hotel.

Excellent bed...large and comfy. Excellent TV and choice of stations...many premium stations. Excellent breakfast each morning...Wow! to the quality of the breakfast. Pre-made omelets (okay), the best biscuits and gravy I've had traveling, 2 types of sausage, hot cereals, coffee available round the clock, Excellent receptionist service...understood my arriving early and worked to get me into an open room early.

Couldn't bring up a 'guide' on the TV remote. That's it. Everything else was above my expectations.

I loved the convenience of the location, clean facilities and exceptional customer service. The two shuttle drivers were particularly friendly and jovial as was the front desk manager.

I didn't get to try breakfast but that was because I had an early flight and this was through no fault of the staff. Perhaps next time I will sample it.

Staff was very friendly, from the shuttle, to check in, to breakfast and checkout. Everyone was so pleasant and helpful! The breakfast was exceptionally delicious. Love the pancakes and the sausage came out piping hot. There just isn't any ice right there, you have to go to the ice room which isn't far but not having ice where the food is can be inconvenient.

Great Airport shuttle! Spotlessly clean rooms. Really friendly and helpful staff. Unfortunately the airline lost our bags and we arrived too late to get to any shops. The desk staff did their best to provide us with the bare essentials regarding toiletries. They were very kind!

This is an airport hotel. As such it provides everything you need at an airport!

The front desk clerk "Billy" - "the funny one" was extremely helpful, especially when we checked in at 1:00 am after an international flight. Billy was there in the the morning too - staying late due to the multiple events for Saturday (church meetings, weddings, etc.). THIS type of dedication is exceptional - thank you Billy! The staff serving breakfast was terrific, and the design of the room was excellent. We will remember to book here again.

Nothing comes to mind...

I've to say that after reading some reviews, I was little afraid of staying at this hotel and was about to cancel. Thank God it was pre-paid lol. My experience was good. The room was clean, lobby modern and cozzy decoration, surroundings is not the best. However, you can get to the Uptown and nice places within 15 min driving. Staff kind and willing to help.

Overall was a good experience. My family enjoyed staying there. The only thing I didn't like is that the oven was broken or something like that and there was no hot breakfast at all during our 4 mornings there (including my birthday and Christmas) ... :(

I love this hotel! The staff was very friendly and professional. Our suite was very large and even had two big TVs! The bathroom was very clean and even had the Dove toiletries that you need. We just wish the ice machine had been working on our floor. The hot breakfast was delicious! It was nice to have the little store to buy water and sodas. It is a great location by the Charlotte Airport! The room was nicer than the resort we stayed at in Asheville!! We would definitely come back again!