Everything! Across highway with easy access to Airport. Free shuttle service to/from airport, at ANY time, including courteous service to/from restaurant and then to airport for late afternoon flight AFTER we checked out. (I understand this is only hotel in Minot that offers such extensive shuttle service). Rooms were large, carpeted, quiet (very large facility)with attractive wood furnishings including a real closet and a very comfortable bed. Lamps without ceiling lights. On site restaurant (closed Mondays) had quality menu offerings. Super nice, accommodating staff. Thermostat & TV worked well.

We liked everything.

The pool and the hot tub was magnificent. I loved that it was family friendly and able to use tables and chairs to enjoy together time.

My room had previous guest hard dog food all on the floor. It also had long dog hairs every where. The remote had been chewed up. Other than that the room Was good. The fact of no breakfast except for the primo restaurant not so good with small children it was not the place to dine. So many of the ice machines did not work that was a disappointment. The arcade was also out of order, not so good when kids walked by everyday and couldn't play.

This is an odd place but the staff are very friendly and try and help. We had dinner at the hotel and there were no wait staff! Eventually our host/greeter, Emma, a 16 year old part timer, took charge of the situation, took our order, arranged for drinks to be brought to us, motivated the rest of the staff and generally looked after us splendidly.........but really. They have an extensive wine list and the Piattelli, an Argentine Malbec is delicious. btw the 'by the glass' pours are 125ml so if you're going to have more than 3 glasses, or want to keep some for the following day, buy a bottle. The shuttle to the station worked well.

Our room over looked the atrium around which this hotel is built. The room had no net curtains and we could look directly into similar rooms across the atrium and they could look directly into ours, no privacy unless we used the blackout sleeping curtains. Also there was no desk in the room making computer use very awkward. The restaurant was very cold, especially round the edges of the room, to the point where your food got cold before you could eat it. So wrap up and take a table in the middle of the room.

The room, suite actually, was beautiful and excellent value for the price. Bed was so comfortable I stayed an extra day!

The exterior of the property is a little run down and very dated. Hot water in the room was warm at best and ran out quickly

Good location ,really a grand style hotel, great bones,needs some general renovations going forward.nice lobby,nice looking restaurant and bar.good pool/spa area.Friendly helpful staff.

Restaurant could be open later as people arrive sometimes later at hotels and the restaurant is a nice feature.curious if North Dakota has a minimum age for toddlers and small children in the Hot Tub,none were posted and the spa was overrun with2-12 year olds

Outstanding customer service Understood I was stranded and allowed me to use my mother’s (with her permission) Credit card for Security deposit’s because they did not accept debit cards. It was -5 degree weather I was stranded in North Dakota during the holidays. She basically made my day so much easy and allowed me to refresh

That you accept pre payments online but not the card

Hotel was conveniently located in Minot and had nice amenities. The restaurant inside the hotel had fabulous food and the pool/hot tub was a nice amenity.

When we arrived to our room there were still dishes left out from prior guests sitting right outside our door that did not get pick up until after our stay. The hotel is very large and can be a bit confusing getting to and from your room.

The kids really loved the pool and eating at the restaurnt for breakfast. As a single mom/aunt of 8 kids i loved the fact i was able to get only 1 room

Since i have a whole crew of gremlins i would have preferred a continental breakfast, and a kids pool since my youngest is only 5 mos and the oldest is 14, but the older kids all enjoyed being able to actually swim in a pool and the little ones just buddied up or sat n splashed on the steps ....so it all worked out great.

We loved how big the room was it fit my family of 7 very nicely. It was easy to check in and out. They cleaned our room when we need it and the house keeping was very nice. I would definitely stay there again. The price for our room was VERY GOOD! We do not regret staying at the Grand Hotel! I would definitely recommend this hotel!

The first night we called down for more towels so we could all shower after our long trip. I have a family of 7 so we need a total of 7 towels. the first house keeping lady only brought us 2 extra. She was very RUDE! She told me in a argumentative way I cannot give you 7 towels. I explained we have 5 children and my husband and I. She still didn't bring the amount of towels we needed. The next morning the housekeeping lady was much nicer and gave us the amount we needed every day for the rest of our stay . we were very appreciative of that. The pool had a little too much chemicals in it and took the color right out of our swim suits.

Room service.... it's always good to eat before going and handling daily events. it takes up time to go eat to go eat again for dinner. thanks for having this service.

i didn't like how slippery the shower was! My daughter in law slipped in the shower. Please fix the shower like add a mat. Also my bed was comfortable but very noisy and woke us both up every night! oh yeah there was a drunk man that scared me when i was exiting the building to put my suitcases into our rental. i told front desk. and as i was leaving that building he was outside trying to talk again to me. we left.