It was a last minute reservation; I made it an hour earlier; only stayed overnight; didn't have breakfast had to leave. The receptionist was delightful. But what really impressed me was the hotel. It has Biltmore hotel charm, look and feel. The bathroom hallway and closet floors were beautiful marble and well as the bathroom sink. The faucet was gold (not real I'm sure but beautiful) and ivory The furniture and drapery were beautiful and elegant; just as advertised but it looks even better when you're actually there and I just had a single bedroom. This will be my go-to hotel when and if I ever go back to Scranton or nearby. I honestly wanted to stay a bit longer because of the accommodation. Superb

The hotel is spectacular. It is in the old station building and has been renovated to perfection. There was a wonderful bar where you could have a meal as well as a restaurant in the foyer of the station. The architecture was stunning. Our room was clean but small. However, the furniture was in good condition and made our stay comfortable. Location was great for Steam Town and downtown Scranton. The staff were friendly and approachable.

The smallness of the room and bathroom made it tricky to manoeuvre at times. I think the hotel could have offered guests free coffee and muffins in reception. Guests have to make their own arrangements for breakfast but to offer a little bit more hospitality would be welcomed.

This hotel is an architectural and historical gem. Beautiful tile murals, tiffany glass ceilings, marble floors and walls, and beautiful details inside and out. Staff was very friendly and helpful, especially when I realized I made a booking mistake. They were very accommodating. They also helped us when booking.com provided me a confirmation number that extended my stay, but the hotel did not receive the change request from them. They provided a room to us at the last minute and at a very reasonable rate.

We had an inside view room overlooking the lobby, and it was a little dark, but I liked that we had a private balcony, which provided some extra room for us to stretch out and relax.

I've stayed before and every time had been a good experience. Easy check in and out. Rooms are comfortable and clean. Priced good. Would have given a great, but those pillows were cheap and uncomfortable

I brought my 5lb dog and paid the 75 plus tax fee per night. That fee is a bit steep. I always travel with her and have either not paid extra or paid up to 50 per stay in other hotels. Therefore, to be charged 75 plus per night, I found it very expensive. Especially since she is my therapy dog. You have to do better than that price!

Feiendly staff! The elevator sure is nice Location The room is clean, but not scrubbed The view

Because it was a very cold night (-1C/32F) we had to turn on the heat and it was extremely loud. As in, during the night, the second it automatically started pushing hot air I woke time each time. I heard all the conversations, sneezes, bed and floor squing from the people staying in the room above ours. The water in the toilet was not clean (problems with the tap water maybe?) The room needs improvements regarding the door (scrached, you can see it s old), the window is old and needs repainting around it, and to our surprise, we couldn’t move the drapes (there are two long drapes that could make the whole room dark, but they are just for decor on each side of the window).

I picked a hotel online in the area based on price and convenience. I expected the usual chain hotel. Drove past this place several times thinking we were getting the wrong address on GPS taking us back so we went in thinking they would direct us to place down the street place. But It was the right place. We were completely surprised. What a classy elegant place. We walked around like tourists in another country admiring the stained glass, the brass the marble, what a beautiful place. And the staff were so nice where you’re traveling make a detour and stay at this place. We will be back.

Beautiful transformation and preservation of historic train station; staff uniformly pleasant and helpful; great breakfast; easy walk to downtown destinations. Room was clean, comfortable and nice size..

My room had a large window but due to the historic facade, it started about 5 feet off the floor so the main view was sky. This was okay w me but others might prefer a different floor. Also, the hotel is rather thinly staffed (no PM housekeeping staff, only one person ever at reception).

The building is spectacular. Raddison has been thoughtful to preserve the original feel of the old train station. Just an amazing place. Gorgeous! I do wish they would do the obvious and backlight the stained glass skylight at night!

The staff was efficient, but just after check-in I asked if either AAA or Senior Citizen rates could apply, and twice I was told that it was too late. I don't understand that since I'd only been in the building for 30 minutes.

Location was terrific as we were attending orientation at the University of Scranton. Loved the feel of the hotel being an old train station and the history of the building. Staff was super informative about the hotel and everyone we met was so lovely. Size of the room was great and super happy we could meet friends at Tracks for a glass of wine and food.

The bathrooms could use an upgrade in the hotel. Felt old. Cracks in the caulking and in need of updating. In the room as well.

Everyone was pleasant and very nice. Very clean. My problem was with Radisson itself. When I was about to go to bed I decided to check my checking account. It showed the hotel over charged me by $50. I didn't know if someone stole that money or what! I was up most of the night worrying. First thing in the morning we went to the front desk. She told me they hold that in case we wreck the room. We should have been told that at check in..even on the website before we booked our room. I was really looking forward to staying in that beautiful hotel. That put a damper on my trip. As far as the hotel itself I have absolutely no complaints. Its gorgeous and everybody working there could not have been nicer. The food at their restaurant was really good too. We would definitely stay there again because of all that but because of the holding back of money I'd have to think about it before I stay there again

Not telling us they were taking $50 extra from my account when we checked in...