The coffee maker in the lobby was great. The location of the property is good. We liked the 2nd floor patio area.

1) The safe in the room was inoperable. 2) The location of the ice machine SUCKS! Perhaps another one, for the front-facing rooms, could be provided. 3) The room rate was a little steep. 4) For this room rate, a simple breakfast could have been provided. 5) The Tavern was closed on Tuesday and Wednesday. We arrived on a Monday, and were not even allowed, by the hostess, to stand at the bar to have a drink, as all the seats were taken. Never heard of such a thing. The Tavern should be open at least 6 days a week; closing on Sundays only, IMHO.

Very clean and the staff was excellent! Room was very clean and bed was comfortable. Location isn’t bad but if it’s busy it will take a while to get to most spots. If going to Gatlinburg, Wild Bear Inn is on the side of Pigeon Forge closest to there so that’s convenient. Overall great stay.

Walls are very thin and can hear people in room beside you. Also can hear the cars driving down the road and it can be kinda loud.

Staff was friendly and helpful. Staff also texted daily to see if we needed anything during our stay. Location is nice because it's far enough away from crowds and noise.

There is no daily housekeeping service or breakfast. Not sure if this is because of Covid or staffing issues. Wifi signal is very weak. Had a hard time staying connected. Not enough outlets in room.

we love it there this is our third time staying here

parking , it’s total chaos, people for restaurant use the hotel spots by rooms and if you park on the hill side close to restaurant and the hotel is booked you can’t leave cause sign is in the way

Great location!

Didn’t like that I called before our stay to let them know we had a chihuahua with us and I was not informed of any pet fees but once I got there we had to pay $200 for us having the pet. And then was asked if we wanted to cancel our stay. Like we could find somewhere to stay that fast. Will not stay here again with a pet.

We liked the convenience of the location, the pool, and Wild Bear Tavern! The tavern meals were probably the best part of our stay!

The rooms themselves are a bit outdated. Stains on the carpet, countertop, sink, tub, paneling on walls cries for renovations and updates. Heavy deodorizer was used to cover up musty smell.

The pool was clean, they have a nice restaurant with a bar and the location was great!

If you do not have a $50 deposit on card you have to pay $200 cash deposit but you will get it back at check out.

this is my second visit to this property. I chose this because it is in Pigeon Forge but not in the middle of everything. It is right at the end of the city limits before going to Gatlinburg.

Not the hotels fault, the restaurant/tavern on site was closed for our trip. I was looking forward to their pancakes!

Location & staff were excellent. Room was clean, beds were comfortable. We'd definitely stay here again, & recommend to anyone looking for a place to stay on their trip to the Smokies

Would have preferred a room on the ground floor by the pool, but wasn't a big deal.

Front desk staff was very nice and very informative. When traveling that is very important. Will definitely be there again.

That parking lot is quite dangerous, being at such a steep slope.