Staff very attentive. Nice view from the rooms. Bed comfortable (but honestly the pillows were awful).

Interesting room design. Anyone opening the door can see whoever is in the shower. Glass sliding door to the toilet was off the track and very difficult to slide closed (and open). Sliding door from opening into bedroom. What were you thinking? Who is the rocket scientist who came up with that? The sliding door could have been between the shower/toilet and the sink. There's a novel idea. Ice ONLY on the 7th floor? What else can you scrimp on? Pillows were dreadful. Some folks reported waiting for elevators for more than 15 minutes.

Clean, spacious and comfortable room. Great location.

We paid almost $400 for the room, for one night, breakfast and WiFi weren’t included in the price. I was ok about the breakfast, as we knew when booking and our options were limited (it was eclipse weekend). However, the charge of an extra $15 per day for WiFi made me think the whole package was unreasonable. Both WiFi and breakfast should have been included at that room price.

Close to stuff

The mandatory valet is $70, plus tax, plus tip. Seems it's for the ride to park your car and to bring it back to you sinc3 I was charged $160 for them to park my damn car. The room is small. Had a $50 breakfast voucher for Corrine, someone gave us coffee and then after 15min we left since no one came to take our order. So I paid $50 for 2 coffees.... the whole place is a rip off.

Superbly comfortable bed, nice room layout with many options for seating, and great lighting. The amenities are amazing - The lobby has plenty of spaces to chill, meet coworkers, and/or work; The fitness center is world-class with everything you'd need and want; Both the rooftop bar and lobby bar are outstanding.

The wifi situation was a bit frustrating -- I'm glad I was a Bonvoy member, otherwise they charge you a whopping $15/day for internet access. Other than that, everything was awesome.

I loved the rooftop bar and pool. It felt like I was in Mexico on vacation. I also enjoyed the happy hour down in the lobby bars. You can not beat $7 cocktails. I was here for Dreamcon and it was so convenient to the convention center.

The gate to enter the pool was broken so i was not able to get i unless someone opened it for me.

The staff is always amazing, we love staying here and the hotel is very clean. This location is close to to everything happening in downtown Austin, we walked everywhere and only drove when it was time to depart.

My only suggestion is for the hotel to make a note within the room that guests can request full pillows versus the feather pillows. We were unaware we could make this request and found out during checkout.

I was frustrated when my lunch took too long to get. The staff was fantastic. Jumped into action and solved the problem. I was impressed with how well the staff was trained. Will come again.

We stayed here for our anniversary and really enjoyed the experience. The staff went out of their way to make our anniversary weekend a special one. The hotel was beautiful and in an excellent location.

The only negative experience I had was at the pool. It was very difficult to order cocktails. I had to chase down the outside attendant several times to make an order.

Rooms are comfortable, location was perfect

They need better pillows, too long wait to get checked in with receptionist looking at me.

I really appreciate the hospitality by Ishan who was at the front desk. Excellent attitude and customer service. He was my first interaction at the hotel and he set the tone right to make my stay very pleasant.